XTB Customer Reviews
Leave a review and tell us what you think of this company to help others make more informed financial decisions.
Andrew @ 03/10/2021 04:21
Best broker so far, good costumers service and my account manager is a pro. I love their xStation5!
Synapis @ 02/22/2021 09:35
No other platform has sense after using this one, belive me
Gonçalo @ 02/22/2021 09:54
This Broker has open capital in Warsow Stock Exchange. There are few Brokers that show their own accounts like XTB. Apart from that, the Trading platform is amazingly simple and you can buy either stock or just make trading with cfds. A Really good example for the industry.
Emily @ 02/22/2021 08:29
XTB are the best brokers in Europe very reliable. I strongly recommend them.
Thom @ 02/19/2021 03:32
I think is one of the best brokers on the market, Renato spent 1hours with helping me to set up my account. I was expecting something like ” now you must deposit..” nothing..I did try several brokers, all of them were ready to push me to deposit money, but not XTB.Definitely recommend it!!
Matthew Holland @ 03/13/2020 11:42
I started trading with Xtb in 2016 and 4 years later having used the Xtb Pro software for all this time I can say Xtb are the best broker I have used. I trade Forex personally and their spreads and commissions on the Pro platform are some of the lowest in the industry that I have seen.
Customer service is a 5/5 because they are easy to reach by phone or by email and they do respond quickly and clearly.
The Xtb Pro platform is very clean and enjoyable to use, I use both the platform on my laptop and the mobile version and both work perfectly without any issues.
You can also withdraw your money anytime you wish without charge(if the withdrawal amount is above £60) and it is usually in your bank account the same day or the next at the latest.
Would highly recommend.
Peter @ 04/26/2019 10:09
From my perspective, XTB is the best broker in Europe.
xStation is amazing.
Other brokerage houses should learn from XTB.
Jose @ 02/18/2019 09:39
All in all, good trading conditions and would recommend XTB again.
Online Platform 5/5
Customer Service 5/5
Fees & Pricing 5/5
Perry @ 11/19/2018 12:08
Full marks for platform and customer support, can honestly say xstation is my favourite platform out of the 4-5 I’ve used over the years. Some of the spreads on the markets I trade can be quite high but otherwise I’m very happy to trade with them and recommend them.
Trading Platform: 5/5
Customer Service 5/5
Spreads & Pricing 4/5
J. McShane @ 06/02/2018 06:50
I initially traded cryptocurrency with XTB and lost money, not because of XTB but because I wasn’t clued up on cryptocurrency. Reed Sayer from XTB has since given me lots of useful guidance. Due to my experience of cryptocurrency that is something I will never trade in again, but I am now trading forex. Reed has provided me with lots of guidance, given me links to useful information and helped me tremendously to gain knowledge of the platform and of forex in general. He is always helpful. I would highly recommend XTB as a broker. I’m sure all the account managers are helpful, but my experience is with Reed and I am very impressed.
Trading Platform: 5/5
Customer Service: 5/5
Spreads & Pricing: 4/5
Brendan @ 05/09/2018 12:25
Came across XTB late 2016 and have been using them as my primary broker for the past 8 months or so. Probably their best feature is the platform itself, as itÔÇÖs got so many decent features and is always reliable. They arenÔÇÖt the cheapest broker but I donÔÇÖt mind paying slightly higher spreads for the quality of service and execution. The whatsapp group IÔÇÖm in has saved my bacon a fair few times as well as they keep you up to date with data reports etc and they come straight to my phone. Would very happily recommend
Trading Platform: 5/5
Customer Service: 5/5
Spreads & Pricing: 4/5
Mark brown @ 05/09/2018 11:48
Tried XTB after a bad experience with another provider – spoke to an employee on the phone who provided me with a lot of useful information plus an offer (alerts service) when opening my account. In my previous experience I had no one to call and emails werenÔÇÖt responded to in a timely manner.
Whole from call to trading process was handled professionally plus I was invited into their offices in London for one on one training and other events.
All in all, good trading conditions and would recommend XTB again.
Trading Platform: 5/5
Customer Service: 4/5
Spreads & Pricing: 5/5
Aaron @ 05/09/2018 07:22
My first encounter with XTB was at a forex show in Hammersmith last year and honestly they were the best stall I went to. They were really friendly and approachable and they invited me to come to their office for the intro to trading course. I went to their office in Canary Wharf and learnt quite a lot from Akshay and Andre who delivered the presentation fantastically although I only came to the platform demo! View from the building wasn’t half bad either!
I am currently using xstation which is honestly the best platform I’ve used in my 18 years of trading compared to the crap you find elsewhere!
Overall the service is great! My account manager Reed always hooks me with freebies such as whatsapp alerts from one of their market analysts “DC”. Spreads are fairly decent and overall I’m happy trading here. Highly recommend them
Trading Platform 5/5
Customer Service 5/5
Spreads & Pricing 4.5/5
Jamie Lymon @ 05/02/2018 12:45
Went to their offices for the intro to trading course and it was really well run by David, their analyst. He showed me technical analysis as well as a few basics. Felt they would push the boat out for me, even though i am a small time trader. happy so far.
Trading Platform: 4/5
Customer Service: 5/5
Spreads & Pricing: 5/5
Aisha Wilkins @ 05/02/2018 01:07
Being new to trading and having a bad experience with Pluss500 I decided it was time to find a new broker. I was very pleased that you can actually visit their offices in Canary Wharf for the variety of free sessions that they offer, both at the basic and intermediate level. I booked myself an introduction session and I was really impressed by Andre and AkshayÔÇÖs patience and level of expertise. I was able to walk away with enough knowledge to put my trading into Practice. What I was most impressed with however was that you can actually open a live account with them after with no obligations to start trading straight away because even after the session I wasnÔÇÖt that comfortable using real money, I knew itÔÇÖll probably take another couple weeks of practice. What I did get though when I opened live was access to a senior account manager, Nathan who was able to help me with my trading plan. Andre was also kind enough to give me a non expiry demo account with one week of WhatsApp alerts from their market analyst David. Their pricing is very good, I canÔÇÖt give 5 stars because I believe a brokers pricing could never be perfect but overall a very good broker and I would recommend anyone to trade with them, especially if you are new to trading. They take care of their clients, well so far they have lol
Trading Platform: 5/5
Customer Service: 5/5
Spreads & Pricing: 4/5
James Matthews @ 05/02/2018 09:32
Been trading with XTB since 2016. Honestly think they are one of the best brokers around and IÔÇÖve been with a few. Spreads are tight and platform is superb. Best thing is the customer service, which is available 24hrs a day and I am always welcome to go to their offices in Canary Wharf, which I did last night for a TA course. Only downside I would say is their spread on some markets in out of hours can be a little wide. But they do quote on weekends which is a plus. So I would say 5 stars.
Trading Platform: 5/5
Customer Service: 5/5
Spreads & Pricing: 5/5
76% of retail investor accounts lose money when trading CFDs with this provider
XTB – Good Money Guide’s Expert Review
XTB Review
Name: XTB
Description: XTB is a CFD and forex broker headquartered in Poland and listed on the Warsaw Stock Exchange (WSE:XTB) valued at over $1bn. XTB was founded in 2003 and offers forex, indices, commodities, ETF and stock CFD trading. XTB has historically used celebrity endorsements to promote it’s brand including Jose Mourinho, Conor McGregor, Joanna Jędrzejczyk and Jiří Procházka.
76% of retail investor accounts lose money when trading CFDs with this provider
Summary
XTB, are a decent all-round trading platform and a good choice for most small-to-medium sized CFD traders. They are publically listed in Poland and offer, competitive spreads on a fairly wide range of markets.
The key things to focus on when considering trading with XTB are:
- They have their own proprietary trading platform. When I interviewed Omar Arnaout, the XTB CEO Omar Arnout, he said “I’m really proud of our platform and honestly believe it’s one of the best in the market.” Rightly so.
- They really push client education, XTB won “Best Trading Platform Education” in our 2023 awards (although they didn’t show up to collect the trophy, they never do). You can read their Q&A on forex education here.
- Customer service is paramount. Omar said that “first and foremost is the customer service”. I really agree with this as I think it’s important to have a few different trading accounts (diversify, diversify, diversify) and you’ll trade more with the broker that treats you best.
Pros
- Publically listed
- Mulitple platform choices
- Innovative order types
Cons
- Not UK based
- No DMA
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Pricing
(4)
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Market Access
(4)
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Online Platform
(4)
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Customer Service
(4)
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Research & Analysis
(4)
Overall
4Our XTB Ratings Explained
- Pricing: Industry standard and inline with tight spreads
- Market Access: Getting better all the time as XTB embrace long-term investing
- Platform & Apps: Very good, with some really innovative features and integrations
- Customer Service: Industry standard.
- Research & Analysis: Lots of educational ‘masterclasses’ built-in.
76% of retail investor accounts lose money when trading CFDs with this provider
XTB Facts & Figures
| Total Markets | 2,100 |
| ➡️Forex Pairs | 57 |
| ➡️Commodities | 22 |
| ➡️Indices | 25 |
| ➡️UK Stocks | 230 |
| ➡️US Stocks | 1080 |
| ➡️ETFs | 138 |
| Broker specifics | |
| 👉Active Clients | Over 447,000 |
| 💰Minimum Deposit | 0 |
| ❔Inactivity Fee | 10EUR per month |
| 📅Founded | 2002 |
| ℹ️Public Company | ✔️ |
| Account Types | |
| ➡️CFD Trading | ✔️ |
| ➡️Forex Trading | ✔️ |
| ➡️Spread Betting | ❌ |
| ➡️DMA (Direct Market Access) | ❌ |
| ➡️Futures Trading | ❌ |
| ➡️Options Trading | ❌ |
| ➡️Investing Account | ❌ |
| Average Costs | |
| ➡️FTSE 100 | 1.7 |
| ➡️DAX 30 | 1 |
| ➡️DJIA | 3 |
| ➡️NASDAQ | 1 |
| ➡️S&P 500 | 0.5 |
| ➡️EURUSD | 0.9 |
| ➡️GBPUSD | 1.4 |
| ➡️USDJPY | 1.4 |
| ➡️Gold | 0.35 |
| ➡️Crude Oil | 3 |
| ➡️UK Stocks | 0.08% |
| ➡️US Stocks | 0.08% |
Are Xtrade and XTB connected?
No – XTB & Xtrade are two completely separate trading companies. XTB is a popular forex and CFD broker. Through its platform, you can trade a range of financial instruments, including currencies, stocks, ETFs, indices, and commodities. Who is XTB? XTB is a trading company that has been around for a few decades now. Today,
XTB retirement account launched as it grows multi-currency card
XTB has introduced individual retirement accounts for investors in Poland as it seeks to grow its share of the European trading market. The Warsaw-listed fintech will also shortly launch a new virtual wallet with a multi-currency card in its home country, according to a report by fintech news website FinanceMagnates on Wednesday. The wallet and
Is XTB any good for forex trading?
Yes, we rate XTB as a good forex broker due to their FCA regulation, competitive pricing, robust xStation 5 trading platform and FX education material. You get a little bit more than just point and click when trading forex with XTB. Specifically, XTB produce their own currency news, have an excellent FX heat map function
XTB signs Zlatan Ibrahimović
Polish multi-asset brokerage XTB announced a partnership with a sporting legend as it welcomed Zlatan Ibrahimović onto its team. Zlatan, as he is known, is a former professional footballer from Sweden who has played at the highest levels of the game. Scoring more than 570 goals and winning 34 trophies during his career. Zlatan played
Is XTB good for CFD trading?
Overall, XTB, is a well-established CFD trading platform with some nice added value that is suitable for most traders. I’ve used XTB on and off now for around five years, and one thing to note is that they are a reactionary broker. In that, they keep adding and removing features based heavily on client demand.
Is an XTB ISA on the cards?
XTB the Polish multi-asset broker becomes the latest firm to expand into UK retail investment products. XTB ISA The ISA market in the UK is about to get a new entrant. XTB, the Polish fintech and CFD broker is now authorized to offer Individual Savings Accounts (ISAs) to UK investors. This marks a major expansion
Is XTB’s trading app any good?
XTB has some pretty good trading apps. They offer MT4, MT5 and xStation Mobile, for traders to trade on the move. Of those, I would say that XTB’s xStation mobile is very good, especially compared to basic CFD mobile trading apps like eToro. XTB’s trading app provides access to about 2,100 markets through CFDs and
Is XTB’s trading platform any good?
Yes, as a broker XTB offers access to some very good trading platforms, including their own xStation 5, Metaquotes 5 and MT4. All a safe to use from a compliance point of view as XTB is regulated by the FCA in the UK. XTB’s Xstation5 trading platform is highly customisable and it was clear from
XTB aims to add ISAs to it’s Investing Plans
Investment Plans allow users to build a personalised portfolio of ETFs that are specifically aligned with their attitudes towards risk and their asset allocation choices. Investors can choose the ETFs that they want to invest in and the amount of capital they want to allocate to each one. As the portfolio grows and develops the
Does XTB have a demo account?
XTB has a great demo account that, it’s easy to set up and easy to use. I tried the XTB demo after a long day of testing other (more annoying demos) and it was quite frankly a breath of fresh air. XTB’s demo account lets you around 2,000 markets with £100,000 virtual funds for 30
XTB adds auto ETF investing plans for UK clients
XTB investment plans allows UK clients to save and invest regular amounts via a range of ETF-based strategies. Using the service, UK investors will now be able to set up regular payments or contributions to their existing portfolios. Or, for more confident investors, they build new portfolios from scratch, and top them up using a
Can you trade commodity futures on XTB?
Can you trade commodity futures on XTB? No, XTB does not offer DMA futures trading, but you can trade commodities as a CFD or invest in physical commodity ETFs. There are two ways to trade commodities with XTB, CFDs on the commodities, or commodity ETF CFDs. The ETF scanner provides quite a handy way to
Is it legal to use XTB for indices trading?
Yes, XTB is regulated by the FCA (Financial Conduct Authority) in the UK, so it is safe to trade indices as a CFD with them. One of the good things about index trading with XTB, is that you can see market depth on the sidebar when trading indices. I’ve included that as a screenshot in
Is XTB on MT4 or MT5?
XTB offer both MT4 and MT5 for their clients (you can’t trade via MetaQuotes without a broker), but the own xStation 5 platform is much better for the majority of beginner traders. To see how XTB’s MT4 offering compares to other brokers read our review below or see our best MT4 broker guide. XTB MT4
XTB adds fractional share trading to its offering
XTB has introduced fractional share trading where clients cane to trade in fractions of a wide range of stocks and ETFs from the UK, European and US markets. Fractional shares are a product which allows investors and traders to own a fraction of an existing stock or ETF. So for example using fractional share trading
XTB eXtends To Be a real stock broker by offering physical equities
XTB UK customers can now trade physical stocks alongside CFDs and margin FX products. As of today, UK clients can deal in any of more than 3000 equities and 300 ETFs drawn from 16 major exchanges, including those from UK, US and European markets. The new trading instruments can be accessed via the firm’s X-station
XTB, kicking and punching it’s way to $1bn
XTB, with a little help from major sponsorship and partnership deals with fighters like Conor McGregor, and football manager Jose Mourinho XTB is now worth over $1bn. Jakub Zablocki taking profit The Co-founder of XTB Poland’s billion dollar broker announces his intention to sell 6.0% of the compnay. The main shareholder of Polish margin trading
XTB is the latest broker to jump on the zero commission CFDs bandwagon
CFD broker XTB has introduced commission-free CFDs on more than 2000 stocks from around the world. XTB zero commission CFDs Unlike Spread Bets, which are often priced as that futures contracts. That is, with the cost of carry, spreads and other factors included at the outset. CFDs have typically been priced at the spot, or
XTB posts impressive growth in its Q4 earnings release
Warsaw-based Forex platform and CFD broker XTB updated investors with its Q4 earnings this week. Positive news in XTB’s Q4 earnings release Operating income for the quarter jumped by +31.2% on a year over year basis and client numbers grew over the quarter by + 42,760. Which represents a growth rate of 11.30%. XTB managed
Forex Education – Q&A with Joshua Raymond from XTB
A while ago, we spoke to Joshua Raymond about putting effective trading strategies in place. Now, as XTB seeks to address the forex industry’s negligence when it comes to self-education for traders we do a quick Q&A on XTB educational resources. I suppose the first question is why do you think there is negligence in
xStation 5 – XTB Launches an Upgraded Mobile Trading App
XTB has recently released an upgraded mobile trading app, with a raft of powerful new features, driven by both client demand and their own in-house innovations team. XTB has always been strongly focussed on customer experience. To optimise their client journey and improve the overall trading experience, they have implemented a series of improvement… To
Joshua Raymond from XTB talks to us about traders upgrading to professional status and putting effective trading strategies in place
Thanks for talking to us Josh. First and foremost, why the switch to XTB? To be perfectly honest, I had been at City Index (Gain Capital) for a decade and fancied a change. The industry has grown so much over my tenure that you have to constantly evolve to keep ahead of the competition. I
Omar Arnaout, XTB CEO give us his views on ESMA and progression from CFDs to multi-asset investment brokerage
How long have you been CEO of XTB and what did you do beforehand? I’ve been CEO and President of the Management Board of XTB since 2017 but in fact I’ve spent most of my professional career at XTB, first starting back in January 2007 where I held the position of Sales Dealer. In 2009-2010
XTB FAQs:
Yes, we rate XTB as a good broker and can recommend it based on their pricing, reputation, customer service, regulator status and platform features.
Yes. If you are trading through the FCA regulated entity of XTB your funds are protected by the FSCS. However, it’s important to note that XTB offers CFDs which are a high-risk and volatile way to invest and trade the market.
There is no minimum deposit required to open an account. However, you will need enough funds on account to cover the initial and variation margin of the positions you open.
XTB say it takes one business day to withdraw funds from your account. However, this process may be delayed if you use a different withdrawal/deposit method due to AML regulations.
Richard is the founder of the Good Money Guide (formerly Good Broker Guide), one of the original investment comparison sites established in 2015. With a career spanning two decades as a broker, he brings extensive expertise and knowledge to the financial landscape.
Having worked as a broker at Investors Intelligence and a multi-asset derivatives broker at MF Global (Man Financial), Richard has acquired substantial experience in the industry. His career began as a private client stockbroker at Walker Crips and Phillip Securities (now King and Shaxson), following internships on the NYMEX oil trading floor in New York and London IPE in 2001 and 2000.
Richard’s contributions and expertise have been recognized by respected publications such as The Sunday Times, BusinessInsider, Yahoo Finance, BusinessNews.org.uk, Master Investor, Wealth Briefing, iNews, and The FT, among many others.
Under Richard’s leadership, the Good Money Guide has evolved into a valuable destination for comprehensive information and expert guidance, specialising in trading, investment, and currency exchange. His commitment to delivering high-quality insights has solidified the Good Money Guide’s standing as a well-respected resource for both customers and industry colleagues.
You can contact Richard at richard@goodmoneyguide.com
