- Experts commend XTB as a strong trading platform, highlighting its competitive spreads and proprietary trading platform. They also note the company’s commitment to client education, having won awards for their trading platform education, while pointing out that XTB is not UK-based and lacks direct market access.
- Across 139 user reviews on Good Money Guide, averaging 4.6/5, users frequently praise the platform’s user-friendly interface, efficient customer service, and competitive trading conditions. However, some users express concerns about the company’s handling of complaints and issues, indicating a mix of positive experiences with trading and negative feedback regarding customer support responsiveness.
Customer Reviews
Piotr @ 03/10/2021 12:34
I consider xStation as the best trading platform. I’m forced to use from time to time other platforms. It is painful for me. I also appreciate fact that I can call someone with my question and in the case of other brokers is not that obvious…
Yana @ 03/10/2021 12:54
I was new to trading and xStation made learning super easy. I have everything in one place and the market calculator saves me a lot of time. I had tried to use other platforms before like MT$ and found them quite tricky to figure out!
Rodri @ 03/10/2021 01:38
Definitely the best broker I have ever tried. The strengths are its customer service, security and the trust that its platform gives. Professional tool, a broker for life.
Andrew @ 03/10/2021 04:21
Best broker so far, good costumers service and my account manager is a pro. I love their xStation5!
Synapis @ 02/22/2021 09:35
No other platform has sense after using this one, belive me
Gonçalo @ 02/22/2021 09:54
This Broker has open capital in Warsow Stock Exchange. There are few Brokers that show their own accounts like XTB. Apart from that, the Trading platform is amazingly simple and you can buy either stock or just make trading with cfds. A Really good example for the industry.
Emily @ 02/22/2021 08:29
XTB are the best brokers in Europe very reliable. I strongly recommend them.
Thom @ 02/19/2021 03:32
I think is one of the best brokers on the market, Renato spent 1hours with helping me to set up my account. I was expecting something like ” now you must deposit..” nothing..I did try several brokers, all of them were ready to push me to deposit money, but not XTB.Definitely recommend it!!
Matthew Holland @ 03/13/2020 11:42
I started trading with Xtb in 2016 and 4 years later having used the Xtb Pro software for all this time I can say Xtb are the best broker I have used. I trade Forex personally and their spreads and commissions on the Pro platform are some of the lowest in the industry that I have seen.
Customer service is a 5/5 because they are easy to reach by phone or by email and they do respond quickly and clearly.
The Xtb Pro platform is very clean and enjoyable to use, I use both the platform on my laptop and the mobile version and both work perfectly without any issues.
You can also withdraw your money anytime you wish without charge(if the withdrawal amount is above £60) and it is usually in your bank account the same day or the next at the latest.
Would highly recommend.
Peter @ 04/26/2019 10:09
Jose @ 02/18/2019 09:39
All in all, good trading conditions and would recommend XTB again.
Online Platform 5/5
Customer Service 5/5
Fees & Pricing 5/5
Perry @ 11/19/2018 12:08
Full marks for platform and customer support, can honestly say xstation is my favourite platform out of the 4-5 I’ve used over the years. Some of the spreads on the markets I trade can be quite high but otherwise I’m very happy to trade with them and recommend them.
Trading Platform: 5/5
Customer Service 5/5
Spreads & Pricing 4/5
J. McShane @ 06/02/2018 06:50
I initially traded cryptocurrency with XTB and lost money, not because of XTB but because I wasn’t clued up on cryptocurrency. Reed Sayer from XTB has since given me lots of useful guidance. Due to my experience of cryptocurrency that is something I will never trade in again, but I am now trading forex. Reed has provided me with lots of guidance, given me links to useful information and helped me tremendously to gain knowledge of the platform and of forex in general. He is always helpful. I would highly recommend XTB as a broker. I’m sure all the account managers are helpful, but my experience is with Reed and I am very impressed.
Trading Platform: 5/5
Customer Service: 5/5
Spreads & Pricing: 4/5
Brendan @ 05/09/2018 12:25
Came across XTB late 2016 and have been using them as my primary broker for the past 8 months or so. Probably their best feature is the platform itself, as itÔÇÖs got so many decent features and is always reliable. They arenÔÇÖt the cheapest broker but I donÔÇÖt mind paying slightly higher spreads for the quality of service and execution. The whatsapp group IÔÇÖm in has saved my bacon a fair few times as well as they keep you up to date with data reports etc and they come straight to my phone. Would very happily recommend
Trading Platform: 5/5
Customer Service: 5/5
Spreads & Pricing: 4/5
Mark brown @ 05/09/2018 11:48
Tried XTB after a bad experience with another provider – spoke to an employee on the phone who provided me with a lot of useful information plus an offer (alerts service) when opening my account. In my previous experience I had no one to call and emails werenÔÇÖt responded to in a timely manner.
Whole from call to trading process was handled professionally plus I was invited into their offices in London for one on one training and other events.
All in all, good trading conditions and would recommend XTB again.
Trading Platform: 5/5
Customer Service: 4/5
Spreads & Pricing: 5/5
Aaron @ 05/09/2018 07:22
My first encounter with XTB was at a forex show in Hammersmith last year and honestly they were the best stall I went to. They were really friendly and approachable and they invited me to come to their office for the intro to trading course. I went to their office in Canary Wharf and learnt quite a lot from Akshay and Andre who delivered the presentation fantastically although I only came to the platform demo! View from the building wasn’t half bad either!
I am currently using xstation which is honestly the best platform I’ve used in my 18 years of trading compared to the crap you find elsewhere!
Overall the service is great! My account manager Reed always hooks me with freebies such as whatsapp alerts from one of their market analysts “DC”. Spreads are fairly decent and overall I’m happy trading here. Highly recommend them
Trading Platform 5/5
Customer Service 5/5
Spreads & Pricing 4.5/5
Jamie Lymon @ 05/02/2018 12:45
Went to their offices for the intro to trading course and it was really well run by David, their analyst. He showed me technical analysis as well as a few basics. Felt they would push the boat out for me, even though i am a small time trader. happy so far.
Trading Platform: 4/5
Customer Service: 5/5
Spreads & Pricing: 5/5
Aisha Wilkins @ 05/02/2018 01:07
Being new to trading and having a bad experience with Pluss500 I decided it was time to find a new broker. I was very pleased that you can actually visit their offices in Canary Wharf for the variety of free sessions that they offer, both at the basic and intermediate level. I booked myself an introduction session and I was really impressed by Andre and AkshayÔÇÖs patience and level of expertise. I was able to walk away with enough knowledge to put my trading into Practice. What I was most impressed with however was that you can actually open a live account with them after with no obligations to start trading straight away because even after the session I wasnÔÇÖt that comfortable using real money, I knew itÔÇÖll probably take another couple weeks of practice. What I did get though when I opened live was access to a senior account manager, Nathan who was able to help me with my trading plan. Andre was also kind enough to give me a non expiry demo account with one week of WhatsApp alerts from their market analyst David. Their pricing is very good, I canÔÇÖt give 5 stars because I believe a brokers pricing could never be perfect but overall a very good broker and I would recommend anyone to trade with them, especially if you are new to trading. They take care of their clients, well so far they have lol
Trading Platform: 5/5
Customer Service: 5/5
Spreads & Pricing: 4/5
James Matthews @ 05/02/2018 09:32
Been trading with XTB since 2016. Honestly think they are one of the best brokers around and IÔÇÖve been with a few. Spreads are tight and platform is superb. Best thing is the customer service, which is available 24hrs a day and I am always welcome to go to their offices in Canary Wharf, which I did last night for a TA course. Only downside I would say is their spread on some markets in out of hours can be a little wide. But they do quote on weekends which is a plus. So I would say 5 stars.
Trading Platform: 5/5
Customer Service: 5/5
Spreads & Pricing: 5/5
Expert Review & Rating
XTB Review: A Great All Round Trading & Investing Platform
Provider: XTB
Verdict: XTB is a CFD and forex broker headquartered in Poland and listed on the Warsaw Stock Exchange (WSE:XTB) valued at over $1bn. XTB was founded in 2003 and offers forex, indices, commodities, ETF and stock CFD trading. XTB has historically used celebrity endorsements to promote it’s brand including Jose Mourinho, Conor McGregor, Joanna Jędrzejczyk and Jiří Procházka.
72% of retail investor accounts lose money when trading CFDs with this provider
Is XTB a good broker?
XTB, are a decent all-round trading platform and a good choice for most small-to-medium sized CFD traders. They are publically listed in Poland and offer, competitive spreads on a fairly wide range of markets.
The key things to focus on when considering trading with XTB are:
- They have their own proprietary trading platform. When I interviewed Omar Arnaout, the XTB CEO Omar Arnout, he said “I’m really proud of our platform and honestly believe it’s one of the best in the market.” Rightly so.
- They really push client education, XTB won “Best Trading Platform Education” in our 2023 awards (although they didn’t show up to collect the trophy, they never do). You can read their Q&A on forex education here.
- Customer service is paramount. Omar said that “first and foremost is the customer service”. I really agree with this as I think it’s important to have a few different trading accounts (diversify, diversify, diversify) and you’ll trade more with the broker that treats you best.
Pros
- Publically listed
- Mulitple platform choices
- Innovative order types
Cons
- Not UK based
- No DMA
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Pricing
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Market Access
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Online Platform
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Customer Service
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Research & Analysis
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Overall
4Leave A Review
Tell us what you think of this provider.
72% of retail investor accounts lose money when trading CFDs with this provider
XTB FAQs:
Yes, we rate XTB as a good broker and can recommend it based on their pricing, reputation, customer service, regulator status and platform features.
There is no minimum deposit required to open an account. However, you will need enough funds on account to cover the initial and variation margin of the positions you open.
XTB say it takes one business day to withdraw funds from your account. However, this process may be delayed if you use a different withdrawal/deposit method due to AML regulations.
Richard is the founder of the Good Money Guide (formerly Good Broker Guide), one of the original investment comparison sites established in 2015. With a career spanning two decades as a broker, he brings extensive expertise and knowledge to the financial landscape.
Having worked as a broker at Investors Intelligence and a multi-asset derivatives broker at MF Global (Man Financial), Richard has acquired substantial experience in the industry. His career began as a private client stockbroker at Walker Crips and Phillip Securities (now King and Shaxson), following internships on the NYMEX oil trading floor in New York and London IPE in 2001 and 2000.
Richard’s contributions and expertise have been recognized by respected publications such as The Sunday Times, BusinessInsider, Yahoo Finance, BusinessNews.org.uk, Master Investor, Wealth Briefing, iNews, and The FT, among many others.
Under Richard’s leadership, the Good Money Guide has evolved into a valuable destination for comprehensive information and expert guidance, specialising in trading, investment, and currency exchange. His commitment to delivering high-quality insights has solidified the Good Money Guide’s standing as a well-respected resource for both customers and industry colleagues.
