Crypto.com Customer Reviews & Expert Rating

The overall score out of 10 combines our expert rating out of 5 with the average customer rating out of 5.
8.1/10Very good

Based on 21 customer reviews and our expert analysis

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  • Good Money Guide experts rate Crypto.com highly for its competitive maker-taker fees and broad selection of cryptocurrencies available for trading in GBP, which helps users avoid foreign exchange charges. However, they note that customer support is primarily automated and can be lacking, and that fees can escalate quickly after initial free deposits.
  • Across 21 user reviews on Good Money Guide, averaging 3.9/5, customers frequently commend the app’s user-friendliness, the reliability of transactions, and the benefits of the prepaid debit card. However, there are significant concerns regarding customer support, with many users reporting frustrations over account access issues and slow responses to inquiries.

Crypto.com Expert rating

Our expert rating is the average of the areas listed here, each scored out of 5 by our team.
4.2Very good

Our experts have rated Crypto.com across five key areas of our review framework.

  • Pricing4.0
  • Market Access4.5
  • App & Platform4.5
  • Customer Service4.0
  • Research & Analysis4.0

Pros

  • Low trading costs
  • Wide range of crypto
  • Crypto baskets

Cons

  • Limited order types
  • Withdrawal fees
  • High debit/credit card fees
See full expert review

Our verdict

Crypto.com offers a broad crypto trading experience with competitive maker-taker fees and a wide GBP market selection, avoiding FX charges. The app is easy to use with limit orders and curated baskets like Blue Chip Tokens for diversification. However, customer support is largely automated, research tools are limited, and fees rise quickly after free deposits.

Summary

Pricing – There is a 2.99% fee for using a credit or debit card to deposit funds which is quite steep. You can use Open Banking but only with ClearBank and BCB. There is also a withdrawal fee of £1.90 with a minimum amount of £70.

A maker-taker model applies so if you are providing liquidity through limit orders your rates will be lower than if you are dealing at market. Crypto commission rates typically start from 0.25% to 0.08% for makers and 0.5% to 0.18% for takers.

If you join the Level Up program, and pay a monthly subscription you can get these trading fees reduced and earn 1.5% cash on deposit too, but rates are higher than that in the bank.

Market Access – You can trade around 150 cryptocurrencies in GBP, which is great because you don’t get stung with USD FX charges where you are required to convert GBP into USD.

You can also trade crypto baskets, which is a collection of cryptocoins all lumped into one. For this review, I bought £100 worth of the Blue Chip ETF Tokens baskets, which is mainly Bitcoin with a few others added in like Ethereum, Solana, Cronos and Ripple.

Mainly because I like diversification, and I’m only buying crypto for the sentiment value and that basket was the best performing over a year, and judging from the charts on Crypto.com seems to consistently outperform Bitcoin over 3 months, 6 months and a year. You can also set the basket to rebalance to keep the ratios right.

Crypto.com Blue Chip ETF Tokens

App & Platform – Crypto.com’s website is simple to use, almost too simple if I’m honest, I’d like to see more bid/offer spreads on the pricing pages. The Crypto.com app is better as you can work limit orders (as opposed to just market, so it’s cheaper).

Customer Service – As far as I found the support is mainly a bot, which did answer my questions quickly. When I asked the customer service bot about this it couldn’t quite understand the question.

There is no telephone number, which is not surprising for a crypto exchange.

Research & Analysis – On the crypto.com app there is an “Insights” tab, which is not available on the website, which gives you crypto news as well as signals. Where you can trade from the feed, however, I’d take those with a pinch of salt and do your own research before deciding what to buy and sell.

Don’t invest unless you’re prepared to lose all the money you invest. This is a high-risk investment and you should not expect to be protected if something goes wrong.

Crypto.com Customer reviews

Customer ratings come from reviews left on this site. Every review is read and approved before it is published.
3.9Basic

Based on 21 reviews

  • Excellent71%
  • Very good0%
  • Basic0%
  • Poor0%
  • Bad29%
Read customer reviews

AVOID AT ALL COSTS

Lars ·

I’ve spoken to customer support and complaints numerous times but can’t seem to get someone to look at my case properly.

I recently had some phishing emails and unrecognised log in so I locked my account. After several attempts with live chat, I finally got someone to unlock my account and change my details over to my wife’s email.

I can now log into the normal crypto app but cannot log in to the exchange app, which is where I hold all my funds.

I was asked to do the following steps:

Please try the following steps to check if the issue continues after each step:

Clear your cache and cookies
Update your browser
Try using incognito mode
Check the enabled extensions
Try a different web browser
Turn off ad blockers
Increase or decrease the size of the browsing window.
Try using the Exchange App or another device

If the issue continues after trying all of the above, contact us again and provide us with the following:

When did the issue first occur?
Provide a screenshot/video recording of the issue
When was the last time it worked?

Which I have now done, but still don’t work. I’ve tried on 2 different phones and 2 different browsers on my computer.

I explain this to them and all I get is “Hope you’re happy, we’ve closed the case”

excellent

Adel Briggs ·

everything

Accessibility

Vitaly ·

Delivers

Reliable

Dennis Ng ·

It provides the best uptime when used.

Quick

Kamran ·

Intuitive application. Good liquidity

PERFECT

Hazal Guler ·

The best crypto firm by far. My favorite aspects of this app are the rewards potential, its prepaid Debit card and how excellently user-friendly it is! I love everything about it!

Platinum Crypto all in one provider

kieran ·

Innovation and Smooth customer experience – diverse range of products and trusted brand

Excellence

Sohaib Naeem ·

Very clear fees and UI, suited for the majority of users from newbies to crypto to seasoned traders.

stable

Gary Choi ·

This platform get things done and always stable. This give confidence on crypto transactions.

User Friendly

Ilir Laro ·

It makes buying crypto currencies very simple, and I have recommended this app to a few family members and friends and they all love using it.

Reliable

Maria ·

The most regulated platform – it’s safe, reliable and easy to use

Worst Customer Support I Have Ever Experienced

Ivan ·

⭐☆☆☆☆

Crypto.com has provided one of the worst customer experiences I have ever had.

My funds have been withheld for over a month, and all I receive are generic template responses with no resolution, no timeline, and no accountability.

Customer support is completely ineffective and unable to provide clear answers.

I cannot recommend a platform that treats its customers this way.

reliable

Jack ·

easy to use app

5+ Year Customer — When I Needed Support Most, Crypto.com Let Me Down

Sepehr Atyabi ·

I’ve been a Crypto.com customer for over 5 years and held their debit card for years, including when the benefits were genuinely strong. That’s exactly why this experience was so disappointing.

After unauthorised withdrawals were made from my account, I expected support, clear communication, and a proper investigation. Instead, the process felt slow, repetitive, and focused on scripted responses rather than genuinely helping resolve the issue.

I repeatedly asked what had been investigated, what actions were taken, and whether anything had been done to trace the funds or review the suspicious activity. Those questions were never clearly answered, and getting straightforward information was far harder than it should have been.

What stands out most is how much the company seems to have changed. There was a time when Crypto.com felt competitive and customer-focused. Now, from my experience, it feels like the shine has gone — the benefits are weaker, and when something serious happens, customer care does not match what you would expect from a company trusted with people’s money.

Others may have a different experience, but after 5+ years as a customer, I can no longer recommend Crypto.com with confidence.

One of the worse companies ever

Paolo Enea ·

Few years ago, while in Asia (but still a UK tax resident), I opened an account with Crypto.com with a local sim but since being back in the UK jurisdiction with a UK sim, I am unable to manage it.
I contacted Crypto.com and was told that I had to open an account with my new number in the UK to have the balance sent to it.
They did not respond to my request to close the account, so I opened a Crypto.com account but on Nov 1 2025 was told they couldn’t do it cause my old account was actually on their Crypto Exchange, a different platform, and I had to open an account there.
I did that, contacted them 3 days later just to be asked if I wanted to have my assets transferred to their Crypto or Exchange platform (different person, different rules…), then after explaining everything again, I was told that, sure, they’d work on it and update me in the chat, which would be left opened in the app.
On Nov 7 I found out that, instead, the chat was closed and nothing done, so I started again the whole process, ending with the same assurance of working on it and update me in the open chat.
On Nov 8 I checked the chat to find out that ( surprise surprise!), it had been closed again and nothing done, so I had to redo everything again, this time however I was being very rude because I was furious. Of course now I will have no choice but to refer the matter to the FCA, unless I want spend the rest of my life chatting with these scammers.
From the date of the first chat, I had a total of 7 chats and they just kept telling me lies, closing the issue and do nothing. Not to bore the readers, I left out all the time wasted because of their bugs in their apps, not to mention the stress and frustration, otherwise I could have written a novel.

Account frozen for two weeks now with very little support.

Graham ·

The card maybe great for some, the transferring of funds is a let down

Had to make 3 calls before it had something to do with withdrawal lock. Even though was disabled some two weeks ago I am still not able to make withdrawals

The customer support is a joke, given no feedback to what is happening or what the solution is. All I get is something like “we value your custom up and will update you as soon as we can.

No longer going to be a broker can trust with your funds, trade with them at your own risk.

The cards are a no brainer

Peter ·

I’ve been using Crypto.com for a few years now and I also own their card and use it regularly for everyday shopping. I love the fact that I earn crypto when I take care of my groceries or when I pay for my gym membership.

Using the card is a no brainer and the app is also easy to use so I can only recommend! Oh and they list all the new projects really quickly so if that’s your thing, this is the right place for you.

Love their card!

Matthew ·

I’ve been using Crypto.com for a few years now and it’s honestly one of the best out there. The app is super easy to use, and they’re always quick to list new coins before anyone else! (so if that’s your thing, you’re at the right place).

Their crypto card is a no brainer too. I get to earn quite a lot just from everyday spending like groceries and eating out. It has become my go to for both trading and daily purchases so I can only recommend.

Scammers

Carmelo ·

Avoid the platform at all costs. After you pay in money, they will block your access to the account, and the assistance they provide is completely useless. They only send automatic messages to keep fooling you, with no real help or resolution. Stay away to avoid wasting your time and money.

Best crypto services

Giulio Maccaroni ·

Easy to start, easy to trade, great card, lots of benefits

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Crypto.com Alternative UK Cryptocurrency Platforms

We have compared the best cryptocurrency exchanges and platforms in the UK, by what they are good for, how much they cost, how many cryptocurrencies you can trade and also what our users think of them. Don’t invest unless you’re prepared to lose all the money you invest. Crypto is a high-risk investment and you should not expect to be protected if something goes wrong.
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