AJ Bell Customer Reviews & Expert Rating

The overall score out of 10 combines our expert rating out of 5 with the average customer rating out of 5.
9.0/10Excellent

Based on 1,103 customer reviews and our expert analysis

  • Experts commend AJ Bell as an excellent full-service stock broker, highlighting its wide range of investment options and low account costs. They note the platform’s strengths in pricing, market access, and customer service, all rated at 5.0/5, while pointing out high charges for phone dealings and foreign exchange fees for smaller transactions as drawbacks.
  • Across 1103 user reviews on Good Money Guide, averaging 4.2/5, customers frequently praise the platform’s user-friendly interface, responsive customer service, and transparent fee structure. However, some users express concerns about the app’s functionality and occasional platform stability issues, indicating a need for improvement in these areas.

Expert rating

Our expert rating is the average of the areas listed here, each scored out of 5 by our team.
4.8Excellent

Our experts have rated AJ Bell across five key areas of our review framework.

  • Pricing5.0
  • Market Access5.0
  • Online Platform5.0
  • Customer Service5.0
  • Research & Analysis4.0

Pros

  • Wide range of investments
  • Low account costs
  • Discounts for frequent investors

Cons

  • High charge when you deal over the phone
  • High FX charges below £10k
See full expert review

Our verdict

AJ Bell is an award-winning, low-cost online investing platform for UK DIY investors. Founded in 1995, AJ Bell has grown to become one of the UK’s leading investment platforms. Today, it has more than 488,000 customers and assets under administration (AUA) of over £180 billion as of January 2026.

Is AJ Bell good for investing?

AJ Bell is an excellent full-service stock broker that offers a wide range of services for investors, including share dealing, fund investing, cash-saving services, and mobile dealing. It also offers a range of accounts including Stocks and Shares ISAs, Lifetime ISAs, Self-Invested Personal Pensions (SIPPs), dealing accounts, and investment accounts for children.

Customer reviews

Customer ratings come from reviews left on this site. Every review is read and approved before it is published.
4.2Very good

Based on 1,103 reviews

  • Excellent46%
  • Very good35%
  • Basic15%
  • Poor3%
  • Bad2%
Read customer reviews

Good

Thomas Fox ·

Good

relatively

Mark Temple ·

Relatively user-friendly investment app. Still very confusing and tricky to use, for me at least

Reliable

Janine Mills ·

I trust AJBell to look after my pension fund and do what is best for me. They are responsive and thoroughly professional at all times

Helpful

Patricia Chambers ·

Great anti fraud procedures saved me losing money to an impersonator.
Simple to use app

Simple

Allan Buckley ·

Really good company who have transparent fees and have a really friendly client app to trade on. Feel my retirement funds are in good hands

improving

David Ross ·

good website, app needs to catch up

Effortless

Alan Jones ·

Makes investing simple and quick.

Trusted

Patrick Regan ·

They dont do the hard sell. They provide you with information to guide you to your investing choice

Reliable

MARK CLENSHAW ·

Easy to use platform

Great

Mark Glowrey ·

easy to use app and strong customer service

Simple

Jon Graham ·

Makes investing stress free and manageable

User friendly experience

Liam MacDonald ·

Both AJ Bell and Dodl are easy to use and low cost ways to invest.

There is are plentiful options for investing to diversify investment and queries are dealt with promptly.

Would highly recommend for a beginner or experienced investor alike.

Decent service and few headaches

Damian Cannon ·

The best thing about AJ Bell is that generally their platform just works and they don’t make any mistakes that cause me difficulties. For a fairly low-cost, execution-only service this is what I need from my investment provider.

Great

Daren ·

We have 4 products with Aj Bell and no issues with anything.

Very reliable platform

Barry ·

I keep my SIPP here & am impressed with the service, their comms & sensible prices.
I have been a customer for +/- 10 years

Easy to navigate and deal, reasonable prices

Ken ·

I’ve had a SIPP with AJ Bell for several years and have been very pleased with the service. The site is easy to navigate, stocks simple to trade and the costs are reasonable.

Simple and easy to use

John Zachary ·

Very happy with the service. Clean layout and relatively low commission costs.

The best I’ve used

Tom ·

I’ve used a few different options and started with the free trading apps. However, I’ve found AJ Bell to be great since making the switch.

My choice and no regrets

Ashley Payne ·

Very pleased with their service. Good help line with any issues. Lots of guidance and I trust them.

Good

Neil Andrew harrison ·

Good all round communication, services,website

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AJ Bell Facts & Figures

⬜ Public Company✔️
👉 Number Active Clients350,000
💰 Minimum Deposit£1
💸 Client Funds£65 billion
📅 Founded1995
Account Types
➡️ General Investment Account
✔️
➡️ SIPP
✔️
➡️ Stocks & Shares ISA
✔️
➡️ Junior ISA
✔️
➡️ Lifetime ISA
✔️
Dealing Costs
➡️ UK Shares
£9.95
➡️ US Stocks
£9.95
➡️ ETFs
£9.95
➡️ Bonds
£9.95
➡️ Funds£1.50

Capital at risk

AJ Bell News

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Is AJ Bell good for index funds?

AJ Bell Index Funds Investing Customer Reviews & Expert RatingThe overall score out of 10 combines our expert rating out of 5 with the average customer rating out of 5.8.3/10★★★★★★★★★★Very goodBased on 1,103 customer reviews and our expert analysisExpert review by Richard Berry · Last updated 13th July 2026Visit AJ Bell(opens in a new tab)Expert

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Interest paying savings accounts

AJ Bell Cash Savings Hub Best Rate is 4.67% AER

AJ Bell Cash Savings Customer Reviews & Expert RatingThe overall score out of 10 combines our expert rating out of 5 with the average customer rating out of 5.8.9/10★★★★★★★★★★Very goodBased on 1,103 customer reviews and our expert analysisExpert review by Robin Amos · Last updated 3rd July 2026Visit AJ Bell(opens in a new tab) Experts

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AJ Bell Shares Rise as Customer Growth and Assets Hit Record Levels

Online investment platform, AJ Bell has made a strong start to its 2026 financial year, underpinned by solid customer growth, record assets, and resilient inflows despite a challenging UK policy backdrop. The company’s shares have risen to 470.20p, up 28.20p (+6.38%) year-to-date, reflecting positive investor sentiment following continued operational momentum. For the three months to

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Investment platform AJ Bell tops £100 billion in client funds

AJ Bell has announced a milestone year, with platform assets under administration (AUA) rising to £103.3 billion for the year ended 30 September 2025, representing a 19 % increase versus the prior year. The UK investment platform added approximately 102,000 new customers, taking its total to 644,000 — also up 19 %. This growth was

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Can you invest in OEICs with AJ Bell?

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AJ Bell Investment Trust Investing Review

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Is AJ Bell good for ETF investing?

AJ Bell ETF Investing Customer Reviews & Expert RatingThe overall score out of 10 combines our expert rating out of 5 with the average customer rating out of 5.8.3/10★★★★★★★★★★Very goodBased on 1,103 customer reviews and our expert analysisExpert review by Richard Berry · Last updated 18th July 2025Visit AJ Bell(opens in a new tab) Experts

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US Stocks

How much does it cost to invest internationally with AJ Bell?

AJ Bell’s dealing service lets you buy international shares online quickly and easily in a SIPP, stocks and shares ISA, lifetime ISA or Dealing account, but it is quite expensive. The platform offers dealing in 24 international markets including the US, Canada, Japan, France, Germany, Italy, and Spain. Not all shares in these markets are

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ISA Offers

Is AJ Bell Stocks & Shares ISA any good?

AJ Bell’s investment ISA is one of the cheapest around, especially for large accounts. A stocks and shares ISA is a tax-efficient investment account in which you can invest up to £20,000 per year. When you invest in a socks and shares ISA, you pay no tax on any capital gains or income from your

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SIPPs

Is AJ Bell’s SIPP any good?

AJ Bell ’s SIPP is a flexible retirement product that allows you to choose where you invest your pension savings. With this product, you’re in control of how and where your money is invested, and make the decisions that determine how your pension pot performs. You can track your investments online and make changes to

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AJ Bell Ready-made pension

Is AJ Bell share dealing safe?

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AJ Bell Ready-made pension

AJ Bell Junior ISA (JISA) Review

AJ Bell Junior ISA (JISA) Customer Reviews & Expert RatingThe overall score out of 10 combines our expert rating out of 5 with the average customer rating out of 5.9.1/10★★★★★★★★★★ExcellentBased on 1,103 customer reviews and our expert analysisExpert review by Richard Berry · Last updated 28th January 2025Visit AJ Bell(opens in a new tab) Experts

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AJ Bell Fund Investing Review

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Best Investing Account - Good Money Guide Awards Winners 2024

AJ Bell wins Best Investing Account at the Good Money Guide Awards 2024

AJ Bell won Best Investment Account this year because of the broad range of UK and international shares, funds, investment trusts, and the variety of accounts they offer, including SIPPs, ISAs, and General Investment Accounts Richard BerryRichard is the founder of the Good Money Guide (formerly Good Broker Guide), one of the original investment comparison

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AJ Bell Ready-made pension

Who is AJ Bell?

“The invisible thing called a good name is made up of the breath of numbers that speak well of you.” These worthy words of Lord Edward Wood, Earl of Halifax, apply very well to stockbroker AJ Bell; a company which passed half a million customers this year, as well as the man who gave the

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AJ Bell increases ESG offering with a sustainable fund of ETFs

ESG and sustainability investing have become ever more popular throughout 2020 no doubt helped by the outperformance of stocks and funds which have high ESG scores. Investment platform AJ Bell has not been deaf to the clamour and has announced the launched a sustainable fund of ETFs, the Responsible Growth fund. What is the AJ

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AJ Bell FAQs:

AJ Bell is a stockbroker and investment platform that lets you invest in UK and international shares, funds and bonds. They were established in 1995, currently have around 350,000 customers and look after over £65 billion of client assets.

Yes, in our awards survey and analysis of investment accounts AJ Bell is consistently at the top of the customer service rankings. They also provide access to a wide range of investments with low account costs.

Yes, AJ Bell has put together a series of low-cost, easy to use and diverse selectio of investment funds to invest in. AJ Bell funds cover growth markets, responsible investing in sustainable companies and funds that generate income rather than focusing on capital growth. You can also invest based on risk from cautious to adventurous and global growth.

Yes. AJ Bell is regulated by the FCA (Financial Conduct Authority) in the UK and your funds are protected by the FSCS guarantee.

AJ Bell differs from Vanguard in that AJ Bell is a full-service stock broker where you can invest in shares, bonds and funds. Whereas Vanguard in the UK only sells it’s own funds. You cannot invest in individual shares with Vanguard. You can also buy Vanguard shares on the AJ Bell platform.

If you want to buy individual shares you need a stock broker.

Yes, AJ Bell is one of the few investment platforms to offer Lifetime ISAs. To transfer a LISA to AJ Bell, you need to open an account and instruct the transfer.

AJ Bell is a public company listed on the London Stock Exchange with the ticker (LON:AJB), which means anyone can own part of it.

Yes, it is safe to invest with AJ Bell because they are FCA regulated, funds are protected by the FSCS, they are a public company and well established.

Capital at risk

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