Cash ISAs

Moneyfarm Cash ISA Customer Reviews & Expert Rating

The overall score out of 10 combines our expert rating out of 5 with the average customer rating out of 5.
9.3/10Excellent

Based on 249 customer reviews and our expert analysis

  • Good Money Guide experts rate Moneyfarm Cash ISA highly, noting its competitive introductory rate of 3.87% AER for the first year and the flexibility it offers with daily interest calculations and free ISA transfers. However, they caution that the rate drops to 3.57% after the first year and is subject to conditions such as maintaining a minimum balance and limiting withdrawals.
  • Across 249 user reviews on Good Money Guide, averaging 4.3/5, customers frequently commend the competitive interest rates and ease of use of the platform. However, a significant number express frustration with customer service, particularly regarding issues with fund transfers and accountability for errors. Positive feedback highlights the straightforward investment process and helpful staff, while criticisms often focus on misleading information and unexpected fees.

Moneyfarm Cash ISA Expert rating

Our expert rating is the average of the areas listed here, each scored out of 5 by our team.
5.0Excellent

Our experts have rated Moneyfarm Cash ISA across one key area of our review framework.

  • Cash ISA Rating5.0

Pros

  • High interest rate
  • No fees
  • FSCS protection to £120,000

Cons

  • £500 minimum balance
  • Limited withdrawals
  • Variable interest rate
See full expert review

Our verdict

Moneyfarm’s Cash ISA offers a competitive introductory rate and flexible access to tax-free savings. With a boosted first-year return and daily interest, it aims to combine the simplicity of a savings account with the convenience of an investment platform. However, the headline rate comes with several conditions that savers should understand.

How the Moneyfarm Cash ISA Works

Moneyfarm’s Cash ISA allows savers to earn tax-free interest on cash savings, with a current introductory rate of 3.87% AER (variable) in the first year. After 12 months, the rate drops to 3.57% AER (variable).

Interest is calculated daily, and you can deposit up to the £20,000 annual ISA allowance each tax year. Moneyfarm also allows free ISA transfers, so existing Cash ISA balances can be moved into the account without affecting your annual allowance.

Unlike traditional bank savings accounts, Moneyfarm holds customer cash in Qualifying Money Market Funds (QMMFs). These funds invest in short-term, low-risk instruments and are designed to act like cash while generating interest. The rate paid on the account is linked to the yield of these funds, meaning it can change if market rates move.

The account also offers some flexibility, allowing withdrawals when needed without penalties.

What’s the Catch?

The 3.85% headline rate only lasts for the first 12 months, after which the account reverts to 3.55%.

To maintain the boosted rate, savers must keep at least £500 in the account and limit withdrawals to 3 per year. Exceeding this reduces the rate to the lower level.

Finally, because savings are held in money market funds rather than a bank deposit, returns are variable and can change depending on market conditions.

Is Moneyfarm's cash ISA safe?

Yes, the Moneyfarm Cash ISA is FSCS-protected up to £120,000 per eligible person (this is the limit for investments rather than deposits), with cash held via qualifying money market funds managed by regulated institutions. However, because the rate is variable and linked to these funds, returns can change over time.

Customer reviews for Moneyfarm

Customer ratings come from reviews left on this site. Every review is read and approved before it is published.
4.3Very good

Based on 249 reviews

  • Excellent62%
  • Very good19%
  • Basic9%
  • Poor3%
  • Bad7%
What customers like
  • Helpful customer service
  • Good investment performance
  • Straightforward platform
What customers dislike
  • Poor handling of transfers
  • Misleading fees and returns
  • Lack of accountability
Read customer reviews

Fantastic customer support that makes...

Simon hobbs ·

Fantastic customer support that makes you feel like a very valued customer. The help and guidance is second to none and the investments themselves are very professionally handled.

Very good investment

Michael Nelson ·

Very good investment

It’s quite good and I...

Sigurd Feiring ·

It’s quite good and I hope it will give a good return

Excellent

Duncan Jeffcock ·

Excellent

Great investment app. Really good...

Camila De Gatica Susbielles ·

Great investment app. Really good customer service. Amazing company

I personally love their customer...

Monica Allison ·

I personally love their customer service, keeping customer in the know and efficient app, flexible and easy to use.

Simple to use

Dean Magee-Tingle ·

Simple to use

Great platform, easy to navigate...

Campbell Mccallum ·

Great platform, easy to navigate and intuitive

Very good service,easy to understand...

Roger Gilbert Cole ·

Very good service,easy to understand ,and kept up to date.

It’s easy to navigate. Offers...

John clegg ·

It’s easy to navigate. Offers choice of options. Good value fees

Always there to help

Charles Michael Pipe ·

Always there to help

A relaible platform with good...

Mark Gamble ·

A relaible platform with good stats and service

Easy to invest with sound...

Denis Todd ·

Easy to invest with sound advice and reasonable fees

really excellent

colm cunningham ·

really excellent

Is probably the best and...

Paul Jordan ·

Is probably the best and easiest to use of all the platforms

Steady and trustworthy, good for...

Andrew Harrold ·

Steady and trustworthy, good for long term investors who can rely on your contributions being invested sensibly

I had only positive experience...

Iryna Stalpinskaya ·

I had only positive experience with Moneyfarm

I have been using Moneyfarm...

Helen Edwards ·

I have been using Moneyfarm for several years and find them trustworthy and honest, and they communicate regularly.

Great service , returns ,...

Richard Brookes ·

Great service , returns , pricing and easy to use app . Highly

Moneyfarm stands out as a...

Glenn Marsden ·

Moneyfarm stands out as a noteworthy investment platform, particularly for those seeking a combination of user-friendly features and robust customer support. One of the platform’s most commendable aspects is its customer service. The support team is both prompt and accurate in addressing queries, ensuring that any concerns are resolved swiftly. This level of service is crucial for both new and experienced investors who value timely and precise assistance. Beyond customer support, Moneyfarm offers a well-structured investment service, designed to cater to a variety of financial goals. The platform’s intuitive interface makes it accessible, while its diverse portfolio options provide flexibility for different investment strategies. Overall, Moneyfarm excels in providing a seamless user experience, bolstered by a responsive and knowledgeable support team. Whether you are just starting out or looking to diversify your investments, Moneyfarm’s commitment to user satisfaction and efficient service makes it a solid choice

Yes, the Moneyfarm Cash ISA is FSCS-protected up to £120,000 per eligible person (this is the limit for investments rather than deposits), with cash held via qualifying money market funds managed by regulated institutions. However, because the rate is variable and linked to these funds, returns can change over time.

Moneyfarm Cash ISA Alternatives

You can get much better returns if you choose a stocks and shares ISA where your money is invested in the stock market.

Find the perfect stocks and shares ISA for you. Our investment ISA comparison table lets you quickly compare account fees, and show ratings from 1000s of customers.

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