Hargreaves Lansdown SIPP & Pension Customer Reviews & Expert Rating

The overall score out of 10 combines our expert rating out of 5 with the average customer rating out of 5.
8.6/10Very good

Based on 1,779 customer reviews and our expert analysis

  • Experts rate Hargreaves Lansdown SIPP & Pension highly, noting its competitive pricing structure and excellent customer service. The platform offers a wide range of investment options, making it particularly suitable for beginners, while also providing robust research tools and a user-friendly app. However, it may become expensive for larger portfolios, especially after promotional discounts end.
  • Across 1779 user reviews on Good Money Guide, averaging 3.8/5, customers frequently highlight the platform's ease of use and excellent customer support, with many praising the intuitive app and comprehensive investment options. However, some users express concerns about high fees for trading and difficulties with account management, indicating a mix of positive experiences and frustrations with service efficiency.

Hargreaves Lansdown SIPP & Pension Expert rating

Our expert rating is the average of the areas listed here, each scored out of 5 by our team.
4.8Excellent

Our experts have rated Hargreaves Lansdown SIPP & Pension across five key areas of our review framework.

  • Pricing4.0
  • Market Access5.0
  • Online Platform5.0
  • Customer Service5.0
  • Research & Analysis5.0

Pros

  • Widest range of shares, bonds and funds to invest in.
  • Get started with as little as £100 or a £25 regular investment
  • Share fees capped at £200
  • Excellent research & data to help you choose what to invest in

Cons

  • Can be expensive for large fund portfolios
See full expert review

Our verdict

Hargreaves Lansdown SIPP & Pension is great for those that want excellent service & research. We consistently rank Hargreaves Lansdown as one of the best SIPP providers in the UK (HL won best SIPP in our 2022 Awards). The main advantage of Hargreaves Lansdown’s SIPP is that it offers access to a vast range of investments. Investors have access to domestic and international equities, over 3,000 funds, bonds, as well as plenty of research and investment tools. Customer service is also top notch, with really helpful and knowledgable staff that can provide guidence if needed.
Capital at risk

Is Hargreaves Lansdown SIPP (Pension) Any Good?

Yes, Hargreaves Lansdown SIPP costs start at 0.45% of your portfolio value. The account charge for shares is capped at £200 per year. Funds are charged at 0.45% for the first £250,000, then 0.25% between £250k and £1m, then 0.1% between £1-£2m. There is no charge above £2m. There is no charge for buying funds, but shares are charged at £11.95 per deal or £5.95 if you do over 20 deals per month.

But, if you open a SIPP with HL before the 30th June with £10k or more you'll get a discount of 40% on account fees. As HL is generally quite expensive, this is a great deal, and could save you £180 in fees. But keep in mind that when this discount ends in 2026, if you have £100,000 in your SIPP with HL it will cost £450 a year, versus £155.88 with interactive investor.

For beginners and smaller accounts Hargreaves Lansdown, is a great choice, as HL offer one of the best apps on the market and provide stock research and analysis on the most heavily traded stocks in the UK and US. Hargreaves Lansdown is also good for beginners because they are quite simple to use and have an excellent reputation for customer support from their Bristol based offices.

They may be a little more expensive that some of the other platforms, but you certainly get what you pay for.

Some SIPP accounts are better suited to beginners than others. Generally speaking, beginner investors require a SIPP that is easy to use, cost-effective, and offers access to products that are well suited to beginners such as ready-made portfolios.

So, if you are a complete beginner to SIPP investing and are not confident enough to choose what individual stocks and shares you want to own in the long term. A private pension may be more appropriate. One private pension account (which is not actually a SIPP because you can’t buy individual shares) that is well suited to beginners is Wealthify. Wealthify is a robo advisor (or digital wealth manager) that offers a managed pension product. With Wealthify, you choose an investment style based on your risk tolerance. However, the disadvantages of Wealthify are that the minimum pension investment is £5,000 and there are only a few investment portfolios to choose from.

Customer reviews for Hargreaves Lansdown

Customer ratings come from reviews left on this site. Every review is read and approved before it is published.
3.8Basic

Based on 1,779 reviews

  • Excellent27%
  • Very good38%
  • Basic24%
  • Poor7%
  • Bad4%
Read customer reviews

Useful

Mr K Townson ·

Helpfull phone support and an easy to use app and website

Excellent

David Davis ·

Everything is clearly explained, and the interest rate on the cash isa is very good

Transparent

Nic Manfield ·

Clear policies and excellent documentation with reasonable charges in managing ISA savings and SIPP pensions

Reliable

Ramit Gahir ·

Provides excellent rates with a solid reputation.

hideous experience

Daz ·

just speechless! I created the kids accounts. They changed the primary person on my child's account without telling either parent, locked me out when I Phoned about a login issue, then dictated what I do in my own home and with whom. Never had an experience like that!

Website

Richard Cowell ·

Excellent platform for stocks, shares and cash investing.

Class

Jacques Opoku ·

Amazing customer service

Efficient

Ivana Balitska ·

Very simple app. Brilliant customer service. Good range of ETFs, which I use for long-term investing. Brilliant Cash ISA also, with great interest rate. Trusted and credible. I trust my money is in a safe place.

Good

Jon Stephenson ·

Communication

Intuitive

Adrian Saw ·

Good, intuitive app. Very responsive customer service.

Excellent

Guy Saunders ·

Easy platform to use

Confidence

Morgan Beake ·

Easy to use platform, very supportive and excellent telephone service.

fantastic

Stephen Sullivan ·

They listen then execute the right strategy

Accessible

Bernard Crick ·

Easy to use and patient/friendly when contacted. 5he brand provides access at all investment skill and money levels.

Great for junior ISA

Shade Gotau ·

Provide good junior stocks and shares ISA

Quality

Pauk Baker ·

Been with them for years and I have always felt they provide me with the best service for my needs as being retired now , not the force of old but heh ho still looking . Pb

Bereavement Support - Incompetent and Difficult

David Bibby ·

Where do I start.
Claiming they sent forms when they didn't. Then sent them in an email, but the forms were not attached.
Provided all information requested.
Week later I get an email requesting more information. We are all HL clients but they have made a bad situation so much worse because of their incompetence and awkwardness.
I have NEVER dealt with a more difficult organisation in thise who bereavement process.
They offer good products but I am seriously considering moving my considerable financial invesment away from HL.
Utterly appalled.

Overall good but the app could be easier to use.

Andy ·

One of only a few providers of a JISA where you can pick and manage your investments. Setting up the account was reasonably easy. The app UI is ok but not great. Can only fund the account through a card payment is a little frustrating but not a deal breaker.

Free JISA and app is great

Justin ·

Opened up a JISA on HL due to fees and ease of use. Good stock universe and the app works very well. Got no complaints

Good but room for improvement

JB ·

HL Junior ISA is okay but their website and app need improvement compared to competitors like InvestEngine and Trading212.

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