3.8
1,774 Good Money Guide users have given this provider a review rating of 3.8 out of 5 based on their genuine experience.
Excellent
Very good
Average
Poor
Terrible

Hargreaves Lansdown Customer Reviews & Expert Review

Hargreaves Lansdown is rated very highly by Good Money Guide experts, who describe it as the “Waitrose of investing”, a premium, safe and full-service platform offering ISAs, SIPPs, funds and shares to over 1.8 million clients. Experts highlight its huge market range, strong research and award wins, including Best Stock Broker at the Good Money Guide Awards (multiple years). Customer reviews on Good Money Guide are generally positive but more mixed, with some users praising reliability while others flag that fees can be higher than newer app-based rivals, especially for fund holding charges.

Hargreaves Lansdown Customer Reviews

Tell us what you think of this provider.

3/5

23rd July 2020
GMG Awards Voter: [11820846521]

4/5

23rd July 2020
GMG Awards Voter: [11820672184]

3/5

22nd July 2020

Cons:

Be more transparent with funds recommendation

GMG Awards Voter: [11816885672]

5/5

17th July 2020

Cons:

Become more competitive on charges

GMG Awards Voter: [11801043837]

4/5

14th July 2020

Cons:

Reduce fees

GMG Awards Voter: [11789378481]

4/5

10th July 2020

Cons:

More competitive fees and charges

GMG Awards Voter: [11778423032]

3/5

7th July 2020
GMG Awards Voter: [11765918246]

Erik Pattison @ 05/06/2020 01:00

6th May 2020

Good phone service but has not improved for years. They give far too much time boosting funds (the worst being the Neil Woodford fan posts) because that is where they make money.

The online platform completely fails to deal with index-linked gilts and sometimes quotes prices which are days old or fails to give a value at all. I have been with them for years but I am losing faith,

Erik Pattison

L Lagham @ 09/09/2019 12:51

9th September 2019

Nearly four weeks now after my request to transfer my now-cash-only stocks and shares ISA to another firm, and still no progress from HL… still no responses to my several e-mails and secure messages on the topic when chasing them. I decided to move to another platform because: (a) HL fees are completely unjustifiably high compared with the whole market (b) research articles are generally quite shallow and somewhat trite (c) iPhone App is weak compared with closest competition (d) website is rather dated, somewhat 90’s-ish and clunky to use (e) customer service appears to be getting worse and worse [no replies to messages generally – or if so, only days or weeks later].

Add the Woodford saga which will probably sadly continue for quite some time, and it does seem that unfortunately there is no longer much going for this firm – which used to have such a fantastic reputation and which is seems to be going into a sharp decline.

L Lagham

William Rutherford @ 04/28/2019 11:33

29th April 2019

If you can bear the fee structure it has an excellent online platform for research

Online Platform 5/5

Customer Service 5/5

Fees & Pricing 3/5

William Rutherford

Jason Farrington @ 04/28/2019 02:14

29th April 2019

I have had a stocks and shares ISA with Hargreaves Lansdown since April 2016 and it’s been a roller-coaster ride but through the highs and lows (for me, more often the lows) Hargreaves Lansdown have provided an excellent service. If I ever have to call them, the phone is answered straight away and my question dealt with professionally and promptly. There are many funds and shares to invest in and the website and mobile app are easy to use and informative. However, I feel their charges for trading are pricey at ┬ú11.95.

Online Platform 4/5

Customer Service 5/5

Fees & Pricing 3/5

Jason Farrington

Neil

6th March 2018

Trading Platform 5/5

Customer Service 5/5

Mobile Apps 5/5

Spreads & Pricing 5/5

Market Range 5/5

Trade Execution Speed 5/5

Added Value 5/5

Excellent service but the service change is high for regular traders.

(Trading stocks, indices, commodities and fixed income with Hargreaves Lansdown  for 2-5 years on a weekly basis)

Neil

Fai Hann

2nd March 2018

Trading Platform 5/5

Customer Service 5/5

Mobile Apps 5/5

Spreads & Pricing 3/5:┬áI have found much more lower fees – just look at Vanguard at 0.07% platform fees

Market Range 5/5

Trade Execution Speed 5/5

Added Value 4/5: Would like call up to discuss trade specials with me

A great broker very responsive when having issues with trade platform.

Super website – clear concise and very easy to navigate. Love the mobile app simply cannot live without it. SIMPLY NUMBER 1

Customer service very professional and knowledgeable.

Great in depth level of investments to trade and are very happy to add ETFs from other international stock markets add no extra cost which is AWESOME!

Fees are the 1 BIG let down. I simply cannot afford trading on a daily basis with charges as high as £11.95.

The pension platform fees are capped T ┬ú200 WHICH BETTER THAN VANGUARD’S!!!!

Fai Hann

Hargreaves Lansdown: no nonsense, low risk trading for the beginner.

4th January 2018

HL is a great place to start if you’re new to trading. You can see your low risk longterm investments like ISAs alongside your fund account. So you have it all in one place. But it’s expensive: if you’re doing regular trades you’ll ramp up your fees in no time. But it’s great for your standard ISA funds and the customer service on the phone or email is superb.

Great for granddads, not so great for whippersnappers.

 

Trading Platform 3/5: It’s a basic, easy to use platform. But the charges are steep: ┬ú15 or thereabouts for each trade.

Customer Service 5/5

Mobile Apps 4/5: It’s a good app but not quite modern enough. It does what you need it to.

Spreads & Pricing 3/5: This isn’t really my neck of the woods.

Market Range 4/5: One big glaring omission: cryptocurrencies!

Trade Execution Speed 5/5

Added Value 5/5

(Trading stocks and commodities with Hargreaves Lansdown for over 5 years on a monthly basis)

Oliver Starr

Hargreaves Lansdown Expert Review

Hargreaves Lansdown Review: The Waitrose of the investing world
Hargreaves Lansdown

Provider: Hargreaves Lansdown

Verdict: Founded in 1981 Hargreaves Lansdown is one of the largest investment platforms in the UK. They offer investing, savings, ISAs and SIPP account to over 1.8 million clients with 142bn in assets under management.

Is Hargreaves Lansdown a good broker?

Yes, Hargreaves Lansdown is one of our best-rated stock brokers and investment platforms. HL offers access to a huge range of investment types, through a wide range of general and tax-efficient accounts and is suitable for almost all types of investors.

I always think of Hargreaves Lansdown as the Waitrose of the investing world. Yes, it may be a bit pricier sometimes, but I think it’s just a nicer, safer place to shop for stocks.

Pros

  • Wide range of investments and accounts
  • Top-notch customer service
  • Excellent research and analysis

Cons

  • There are cheaper options for fund investing
  • Limited portfolio hedging tools
  • Pricing
    (4.5)
  • Market Access
    (5)
  • Online Platform
    (5)
  • Customer Service
    (5)
  • Research & Analysis
    (5)
Overall
4.9

Capital at risk

Hargreaves Lansdown Facts & Figures

⬜ Public Company✔️
👉 Number Active Clients1,800,000
💰 Minimum Deposit£1
💸 Client Funds£142 billion
📅 Founded1981
Account Costs
👉 Investment Account
0%
👉 SIPP
0.45%
👉 Stocks & Shares ISA
0.45%
👉 Junior ISA
0%
👉 Lifetime ISA
0%
Dealing Costs
👉 UK Shares
£11.95
👉 US Stocks
£11.95
👉 ETFs
£11.95
👉 Bonds
£11.95
👉 Funds£0

Capital at risk

Hargreaves Lansdown News

Hargreaves Lansdown Lifetime ISA

Hargreaves Lansdown Lifetime ISA Could Make You £168,676 Extra Over 30 years

Richard BerryRichard is the founder of the Good Money Guide (formerly Good Broker Guide), one of the original investment comparison sites established in 2015. With a career spanning two decades as a broker, he brings extensive expertise and knowledge to the financial landscape. Having worked as a broker at Investors Intelligence and a multi-asset derivatives

Read More »
Easy access savings accounts

Hargreaves Lansdown launches own-brand 3.45% Cash ISA App, but savers can still find higher rates elsewhere

Hargreaves Lansdown (HL) has launched its first own-brand savings product, a Cash ISA designed to give clients a “consistently competitive” rate and an alternative to low-paying high street banks. The new Cash ISA, unveiled during UK Savings Week (22–28 September 2025), is powered by a partnership with Shawbrook Bank. Deposits are FSCS-protected up to £85,000

Read More »
Hargreaves Lansdown Junior ISA

Hargreaves Lansdown Wins Best Junior ISA (JISA) 2025

Richard BerryRichard is the founder of the Good Money Guide (formerly Good Broker Guide), one of the original investment comparison sites established in 2015. With a career spanning two decades as a broker, he brings extensive expertise and knowledge to the financial landscape. Having worked as a broker at Investors Intelligence and a multi-asset derivatives

Read More »
Hargreaves Lansdown Financially Fearless

Hargreaves Lansdown launches Financially Fearless

Hargreaves Lansdown has launched “Financially Fearless” a new initiative to coincide with International Women’s Day,  that aims to help close the gender investment gap between men and women. What is the gender investment gap? Men and women invest differently, men have historically been more inclined to invest, and have had more money to invest when

Read More »
Hargreaves Lansdown

Why is the Hargreaves Lansdown falling? (LON: HL)

Hargreaves Lansdown is a leading investment platform in the UK Stock is stuck in a bear trend due to macro uncertainty LON:HL remains profitable; watch to buy on a further setback When Peter Hargreaves and Stephen Lansdown started their financial venture back in 1981 in Bristol (reputedly in Peter’s bedroom!), few would have anticipated the financial colossus

Read More »
Hargreaves Lansdown

Is Hargreaves Lansdown’s keeping up with the cool kids?

The last 18 months have been a period of strong growth for investment platforms and businesses within financial services particularly those that meet the needs of retail clients. Or so we thought because, despite headlines about sharply increased online trading activity and thousands of new accounts being opened, that hasn’t translated into increased profitability at

Read More »
Peter Hargreaves Blue Whale Capital

Peter Hargreaves, Chairman of Blue Whale Capital on investment strategies and the importance of investing in the next generation of fund managers

What do you do when you’ve stepped away from a FTSE 100 listed investment firm valued at around £9 billion you set up and have run for nearly four decades? Evidently, you set up another one. That’s what Peter Hargreaves the co-founder of Hargreaves Lansdown has done with Blue Whale Capital. Sometimes doing these interviews

Read More »

Hargreaves Lansdown FAQs

Yes, we rate Hargreaves Lansdown as one of the safest share dealing accounts in the UK because they are well established, listed on the London Stock Exchange, and regulated by the FCA. Hargreaves Lansdown is also a profitable company with millions of private and corporate customers.

As an FCA-regulated stock broker, if Hargreaves Lansdown were to go bust, client cash on account would be protected by the FSCS scheme. Client investments are held in nominee accounts on CREST and can be transferred to another FCA-regulated investment platform.

Yes, Hargreaves Lansdown is considered one of the more expensive trading apps, as they charge a commission per share deal as opposed to commission-free investing apps like Freetrade, CMC Invest or Dodl, where it is free. Hargreaves Lansdown is also very expensive for holding funds on account as there is no cap on their fund account charge. Whereas, AJ Bell fund fees are capped and Interactive Investor charges a flat monthly subscription.

Hargreaves Lansdown is a public company listed on the London Stock Exchange meaning anyone can buy shares. But only around 25% of HL shares are traded on the LSE as 75% of the company is still owned by the founders Peter Hargreaves, and Stephen Lansdown and employees. You can see the breakdown of Hargreaves Lansdown shareholders in our HL share price performance section.

Yes, Hargreaves Lansdown offers access to a huge range of UK-listed Government and corporate bonds that you can invest in to build an income-generating portfolio. We actually used Hargreaves Lansdown to demonstrate buying Retail Charity bonds when we reviewed them.

No, you cannot buy commodities directly on Hargreaves Lansdown directly, to do that you need a commodities broker. But, you can invest in commodities on HL through a commodity ETF which is listed on the stock exchange like the Legal & General Longer Dated All commodities UCITS ETF (CMFP).

No, you cannot buy fractional shares on Hargreaves Lansdown, you can only buy whole shares, ETFs and units of funds. If you want to invest in small slices of company shares or want to invest in monetary amounts rather than shares you can compare the best brokers for fractional shares investing here.

No, you cannot trade options on Hargreaves Lansdown. I view this as quite a significant disadvantage because options are a great way to hedge your long-term investment portfolio against potential short-term stock market falls. If you want to trade or invest with options you can compare the best options brokers here.

No, you cannot buy or invest in gold directly on Hargreaves Lansdown, to do that you need a gold trading platform. But, you can get exposure to gold and invest in a gold ETF that tracks the price of the gold and can be bought and sold on the Hargreaves Lansdown platform just like shares for example, SPDR Gold Trust, iShares Gold Trust or Aberdeen Standard Physical Gold Shares ETF.

No, you cannot short stocks or go short on the Hargreaves Lansdown platform. But if you think that the Hargreaves Lansdown share price will go down it is possible to short Hargreaves Lansdown shares with a short-selling broker using CFDs, options or financial spread betting. However, if you want to go short the overall stock market to hedge your portfolio held at Hargreaves Lansdown you can buy an inverse ETF (which goes up when the market goes down) like

Absolutely not! Hargreaves Lansdown is a traditional stock brokerage and is most suitable for those investing in the long term. Cryptocurrency is a very high-risk product and not apprapriate to hold alongside ISA or SIPP accounts. Having said that, the SEC has recently approved a Bitcoin ETF, which can be bought and sold on the stock market, so some UK investors may be able to buy cryptocurrency on HL if they pass the sophisticated investor threshold.

Capital at risk
Scroll to Top