4.6
1,338 Good Money Guide users have given this provider a review rating of 4.6 out of 5 based on their genuine experience.
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Freetrade Customer Reviews & Expert Rating

  • Freetrade is highly rated in both expert and user reviews, boasting an impressive average of 4.6/5 from 1,338 user reviews. Users appreciate its commission-free trading model and user-friendly app, making it an attractive option for both beginners and experienced investors. The platform’s ability to buy fractional shares and its low-cost structure are frequently highlighted as key benefits.
  • Experts commend Freetrade for its innovative approach to investing, particularly noting its success in winning the “Best Investing App” award in the 2025 Good Money Guide Awards. They highlight the platform’s competitive pricing and the flexibility of its account options, although they caution that the basic plan lacks desktop access and has some limitations in features.
  • Users frequently praise Freetrade for its ease of use, with many noting the app’s intuitive design and straightforward trading process. However, some users express concerns about customer service responsiveness and the limitations of the free account, particularly regarding the range of available products and features. Overall, the sentiment remains positive, with many users valuing the low-cost trading options.

5/5

21st August 2020

Pros:

Great community

Cons:

Better graphs and charts

GMG Awards Voter: [11921650042]

5/5

21st August 2020

Pros:

Good UI

Cons:

More stocks and limit orders

GMG Awards Voter: [11921650158]

5/5

21st August 2020

Pros:

Investing

GMG Awards Voter: [11921648927]

5/5

21st August 2020

Pros:

Customer service and their layout

Cons:

More investing data on stocks

GMG Awards Voter: [11921648996]

5/5

21st August 2020

Pros:

Easy to use and very easy to communicate with

GMG Awards Voter: [11921648265]

5/5

21st August 2020

Pros:

Great customer service, amazing app to use and super simple way to start investing.

GMG Awards Voter: [11921661331]

4/5

2nd August 2020

Cons:

More educational material

GMG Awards Voter: [11858965426]

5/5

1st August 2020
GMG Awards Voter: [11854395937]

5/5

1st August 2020

Cons:

Nothing

GMG Awards Voter: [11854218265]

3/5

1st August 2020
GMG Awards Voter: [11854152545]

4/5

1st August 2020

Cons:

More stocks

GMG Awards Voter: [11854122427]

4/5

25th July 2020

Cons:

Please include an option for a more usable share price interface. The current one is way too simple, which puts me off using the platform

GMG Awards Voter: [11829687424]

4/5

7th July 2020
GMG Awards Voter: [11765918246]

Oliver W @ 03/23/2020 09:31

23rd March 2020

This platform has made it very easy and much cheaper to invest. I like the app and find the community aspect (and forum) really helpful and interesting too. Definitely recommend! Keep it up and keep adding stocks!

Oliver W

Vladislav Kozub @ 05/03/2019 12:47

3rd May 2019

Great progress considering the amount of resources used! A steady and careful approach, great customer interaction, dedicated team and devoted community.

Vladislav Kozub

Manuela @ 05/03/2019 09:35

3rd May 2019

Best app ever!

I hope Freetrade spread across the world.

Manuela

Thomas Williams @ 05/02/2019 09:04

3rd May 2019

After using multiple competitors to invest in, I can truly say I was blown away from Freetrade from my initial download right through to topping up my account.

All instructions were straight forward and visually pleasing, refraining from using jargon to deter people from using the platform. When a slight mishap occurred with regards to send money to my account, there live chat was my first point of call and I got into contact with Vicky a customer service rep straight away. She put my mind at rest as I thought I lost money before I had even started investing it (thinking I’d send it to a wrong account).

The customer service reps responded quickly and got my account sorted immeditately.

I already know that this is going to be revolutionary. A business that looks after it’s customers (and treats them like family) is one that does well in this day and age.

Ill happily recommend this to all my friends and family, and people I meet. Keep it up FreeTrade. ­ƒæì­ƒÅå

Thomas Williams

Sam Landsman @ 05/02/2019 11:47

2nd May 2019

Freetrade is making investing accessible by lowering fees to as low as nothing the app is great and constantly getting better whilst taking advice from the community that uses it. Could not recommend enough!

Sam Landsman

simone @ 05/01/2019 11:39

2nd May 2019

Freetrade has completely changed the way I invested and save. I’ve invested using other platforms before but the fees are off-putting. Freetrade’s customer service is fantastic and they generally listen to ideas and feedback. I can only see this company getting bigger and even better with time.

simone

dan @ 05/01/2019 10:56

2nd May 2019

Love it. Great user interface and so easy to buy / sell!

dan
Freetrade Won Best Investing App In The 2025 Good Money Guide Awards
Freetrade Review

Provider: Freetrade

Verdict: Freetrade has shaken up the UK retail investment market in recent years. Offering zero commissions on share trades, it has been stealing market share from legacy investment platforms with lower costs and better app functionality.

Is Freetrade a good investing app?

Best Investing App 2025Yes, Freetrade is a great investing app for those with a small amount of money who want a very low-cost way to start investing in UK and US shares and ETFs. As your portfolio grows you can upgrade for better execution and data. It’s most suited to medium and long-term investing.

Freetrade is one of the original and biggest commission-free investing apps in the UK. It now offers, GIAs, ISAs and SIPPs to over 1.5 million UK & European investors. It is possible to have a free account with end-of-day orders and limited stock data. Or you can upgrade to either a “standard” or “Plus” account for tax-efficient accounts, web access, reduced FX charges and most stock data.

Freetrade also won “Best Investing App” in the 2025 Good Money Guide Awards.

Freetrade offers a ‘freemium’ share dealing service and it’s mission is to get everyone investing by making it simpler and more affordable.

Founded in 2016, Freetrade launched its iOS app in the UK in October 2018, and since then it has grown at an impressive pace.

Freetrade’s popularity stems from two key features: commission-free trading for shares and exchange-traded funds (ETFs), and the ability to buy fractional US shares. These features have made investing more accessible and cost-effective, especially for beginners.

It’s worth noting that Freetrade won the 2021 Good Money Guide award for ‘Best Commission-Free Stockbroker’. It also won the 2019 Good Money Guide ‘People’s Choice’ award.

Pricing: 

With Freetrade you can buy stocks with zero commissions.

However, if you’re buying US or European stocks, you’ll need to pay foreign exchange (FX) fees. These fees vary depending on the ongoing plan you choose.

There are three options when it comes to plans. These are:

Freetrade Basic – Free

Freetrade Standard – £4.99 per month billed annually or £5.99 per month billed monthly

Freetrade Plus – £9.99 per month billed annually or £11.99 per month billed monthly

As for how Freetrade’s fees compare to other platforms, they are pretty competitive. But there are lots of variables to consider here including the type of plan you have, the type of stocks you invest in (i.e. UK vs US stocks), and how many trades you make per month.

If you just wanted to buy a few blue-chip UK shares within a General Investment Account, you could potentially pay no fees at all (you would have to pay Stamp Duty on trades).

However, if you wanted to buy and hold UK shares in a stocks and shares ISA, you would be looking at annual charges of at least £59.88.

That’s not particularly high but it can be beaten. AJ Bell, for example, offers an annual charge of 0.25% for ISAs and this is capped at just £42 per year (this doesn’t include any trades).

Market Access: In terms of accounts, Freetrade offers three options, a General Investment Account, a Stocks and Shares ISA and a  SIPP (Self-Invested Personal Pension). But, to open a stocks and shares ISA or SIPP you need to sign up for a premium plan.

Pros

  • Zero commission
  • No fees for a basic account
  • Fractional shares
  • UK Treasury Bills

Cons

  • App only on the basic plan (no desktop)
  • 0.99% FX fee for the basic account
  • Relatively early stage company
  • Pricing
    (5)
  • Market Access
    (4)
  • Online Platform
    (4)
  • Customer Service
    (4)
  • Research & Analysis
    (3.5)
Overall
4.1
Tell us what you think of this provider.

Freetrade FAQ

Overall, Freetrade is a good platform that offers a broad selection of investments and very competitive fees and charges. But it’s not perfect. And it’s not going to be the right platform for everybody. As always, the best platform for you will depend on factors such as the size of your portfolio, the investments you like to own, and the extra features you are looking for.

Freetrade is an independent, privately-owned company.

No. While Freetrade offers zero commissions on trades, you still need to pay Stamp Duty, FX fees, and annual charges (if you choose a premium plan).

When you buy UK stocks with Freetrade, the company deducts Stamp Duty at a rate of 0.5%. This does not apply to investment trusts or shares listed on AIM.

The minimum investment with Freetrade is currently £2.

Yes, it does. But you can only access this with a ‘Plus’ account.

There is always investment risk when you buy shares or ETFs. So, if you trade through Freetrade, it’s possible that you could lose money. However, the platform itself should be regarded as safe. It is regulated by the FCA, and accounts are covered by the Financial Services Compensation Scheme (FSCS).

With Freetrade, customer assets are held in ring-fenced accounts. So, if the company goes bust, your assets will be returned to you or transferred to another broker. If you hold cash with Freetrade, you will be covered by the Financial Services Compensation Scheme (FSCS) up to £85,000.

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