Poorly trained staff give conflicting and wrong info
12th January 2026
I used chat and then later phoned to ask why my funds were not showing in my account. Both gave different but wrong info. Zopa’s systems are not fit for purpose. Clunky and slow.
Catherine Carroll
Verified
Avoid avoid avoid!!!
6th January 2026
Avoid this company, not just the worst company I have ever had the misfortune to deal with but the people that work there are just lazy and rude. These people took great pleasure in ruining my life while I was in hospital fighting for mine. Defaulted my car finance with no communication or warning because I was a bit late (was in hospital) I offered to pay the outstanding balance and catch up but because the person on the phone took a dislike to me they went ahead and defaulted me, repossessed my £5000 car and sold it for £1700 leaving me to pay the difference (not paying because when they refused to let me pay they broke the contract) So the upshot is I would stay away from these scammers
Mr Paul Hegarty
AVOID – Limited card payments (without telling me) from £10000 daily to £1000 – support is appallingly slow
2nd January 2026
AVOID. Disgraceful service. Limited a card payment from £10,000 to a mere £1000 *without telling me*, support takes 14 HOURS TO RESPOND on a LIVE CHAT. Complaints email is complaints@zopa.com (took 14 hours to get that out of them!)
Scott Hale
Verified
AVOID AVOID AVOID
9th December 2025
Total bunch of scammers, not people id trust with my money after what they done to myself. They basically repo’d my car because i was in arrears by £260, i offered to pay it and explained that id been in hospital, that was met with zero understanding or humanity, they went ahead and repo’d my £5000 car and sold it for £1500 and saying i need to pay the difference……for what? I offered to pay but YOU refused and sold the car for a lot less than it was worth. This had an massive affect on my mental health which they found really funny. Their just awful people
Paul Hegarty
£33,521.76 locked since 7 Oct — promised 48h then 8 days; 7 weeks later still no refund
26th November 2025
I’m sharing this to inform others of what to expect.
Zopa (Biscuit account) closed my account on 7 Oct 2025 and requested my payout details. I provided them within around 3 hours that same day (to my bank, sort code 04-05-11, account ending 6928). Initially, they said the money would be returned in 48 hours, but then they changed it to 8 days.
Since then, I’ve received the same generic responses: “under review” and “wait for an update,” but no payout. The balance is £33,521.76, which is a significant amount. I’ve followed up by phone and chat multiple times and lodged a complaint. There is still no clear reason, timeline, named case owner, or payment.
I’ve reported this to the FCA for conduct concerns and submitted a complaint to the Financial Ombudsman Service for compensation. All I want is my balance returned quickly through Faster Payments or fee-free CHAPS and fair compensation for being unable to access my own money for so long.
Dates are important: as of 26 Nov 2025 (7 weeks after closure), the money still hasn’t been sent back despite Zopa’s own promises of 48 hours or 8 days.
Advice for others: keep everything in writing, note dates and amounts, ask for a final response if you need to escalate to the Ombudsman, and don’t accept vague “under review” updates when your money is involved.
Date of experience: 29 Sept 2025 – Ongoing
Dineshkumar Purshottam Mistry
Verified
A total joke of a company
26th October 2025
If you would like to be scammed and treated like dog doo doo then this is the “bank” for you. They have no ethics or morals. Stay well clear their fraudsters
Paul Hegarty
Useless and Dodgy or In with the Fraudster for Insurance payouts!
20th October 2025
I reported multiple Fraudulant transcactions on my Cc on a Monday at 9am (when they open for calls) and the transactions were pending, I did all the leg work for Zopa and conatcted all the retailers off which the TA’s came from, they were all pending, by Wednesday they had all be approved and all funds gone from my CC! Affect on credit file, Zopa then take the P’s and send me my interest statement charging me for the £500 odd taken off me! They seem to
Not care and will then just claim back off their insurance broker thus completing the merry- go-round of dodgyness!
Dodgy
Verified
Froze account
14th October 2025
Got an email on a Friday (who looks at emails now) to say there was suspicious activity and they have blocked my card.
Seen it on the Sunday and no help line to call.
Rang Monday morning at 9am and they said the block was lifted. Tried to use card and it was still blocked.
This was my only access to money, I’m a single mum and don’t get paid for another 1.5 wks.
Rang back and they said there was nothing they could do, left me absolutely stranded with no money to buy food or electric.
Second time my card has had suspicious activity, terrible system and seemingly their security is abysmal, said I was one of many to be affected by suspicious activity.
They should have called me directly on the Friday before blocking my card. Absolute JOKE of a company.
Trish
They gave me some random guy’s details then logged me out while trying to get help from abroad!
10th October 2025
Utterly shambolic. Went to live chat for help from abroad, not only did they fail to be any help whatsoever, they ‘confirmed’ who I was by giving me someone else’s details; name, email, mobile number, everything. They then repeatedly logged me out of live chat as soon as I complained at their shocking behaviour. These people are not just idiots, they’re dangerous. Will be reporting to the information commissioner.
Mark
Scammers
3rd October 2025
Used zopa for car finance, i took ill for a few weeks and missed 2 payments £260 , i offered ro pay this but they decided to just default me, meaning i lost my job, my family and any reason to live. Dont trust them, WHY wouldn’t they let me just pay it? They would rather repo the car and sell it at auction to make nothing. And thanks to them i can no longer pay the payments rhey think their atill owed for a car i don’t have….makes no sense unless its a scam
Paul Hegarty
Scammers
22nd September 2025
Have car finance with zopa , i missed 2 payments because of ill health. I offered to catch up on my next wage. They would rather default me and send my life in a spiral of depression than let me pay. Tell me its not a scam when i have no car and a 5 grand debt to them, AVOID AVOID AVOID
Paul Hegarty
Awful experience awful service left stranded
28th August 2025
On 27th August, Zopa blocked my account immediately after I transferred my wages. I’m a disabled woman and was left stranded late at night with no way home.
I called their emergency number and spent 25 minutes on hold. When I asked to speak to a manager, I was told two hours. The escalation team refused to speak to me directly.
To top it off, their follow-up text survey failed with “keyword not recognised.”
Zopa’s emergency and support systems are dangerous, unreliable, and leave vulnerable customers at risk. They failed me when I needed them most.
Helen de Bretton
Very good
28th July 2024
Very good
Atulya Dev
Great app
6th July 2024
Great app
lee wonnacott
Zopa Bank Alternatives
Compare the best bank accounts in the UK by account costs, interest rates, switching offers and customer satisfaction, so you can pick the best bank account for your money.
Revolut will give you a boosted savings rate of 4.50% AER (variable) if you open an Instant Access Savings account before 22 January 2026. No withdrawal fees. No minimums.
Revolut is an all-in-one banking and investment app loved by millions
Provider: Revolut
Verdict: Revolut offers banking, saving, spending, investing, foreign exchange and cryptocurrency services to 50 million individual customers and 500k businesses around the world.
Revolut is a good choice for investors that want to buy and sell major shares and cryptocurrencies. No funds, or smaller cap stocks, but a good entry-level account for most investors.
One of the most commonly asked questions about new banks and fintech is if they are a safe place to keep your money. The answer is generally, yes, if they are regulated by the FCA as funds are protected by the FSCS up to £85,000. But, Revolut, is regulated as an e-money institution and not as a bank so you do not get the FSCS protection.
Revolut says that if they were to go bust, client funds would be paid out of a “safeguarding” account which is a type of ringfenced account where client funds are held. When funds are in this type of account, Revolut cannot (in theory, at least) lend them out or use them to run the business. This is how banks traditionally made money, they pay you a smaller amount of interest than they receive on the money they lend out and make a profit from the difference (among other things).
For small money transfers, Revolut is safe enough, but as with all currency conversions if you are sending over £10,000 abroad you should be using a currency broker. You’ll get much better rates, more control over when you buy and sell, help with all the AML (anti-money laundering) issues that may come up, and the ability to lock in the currency exchange rate for up to a year in advance (if you think it will move against you).
With Starling Easy Saver you can Earn 2.50% AER (2.46% gross) variable interest on your money. Add and withdraw as often as you like, with no minimum deposit and no penalties.
Starling Bank: A UK digital bank with modern features and competitive savings
Provider: Starling Bank
Verdict: Starling Bank is a UK digital challenger bank offering personal, joint, euro and business accounts. It has no monthly fees, FSCS protection on deposits up to £85,000, and is regulated by the FCA and PRA. Starling is based in London, with its registered Starling Bank address at 2 Finsbury Avenue, London, EC2M 2PP.
For most users, yes. Starling Bank offers fee-free banking, competitive savings rates, and an excellent app. Is Starling going bust? No — despite regulatory fines, it remains stable, FSCS-protected, and growing. It’s one of the strongest digital options for personal and business accounts, as long as you are comfortable with app-based banking and don’t need branches.
Pricing & Interest Rates
Starling Bank has built its reputation on transparent pricing and competitive interest rates. Its Easy Saver account currently pays interest on 12-month terms. It has removed interest on standard current accounts from February 2025, reducing returns for customers holding large balances.
There are no monthly account fees, and Starling does not charge extra for spending abroad, using Mastercard’s exchange rate for foreign card payments and ATM withdrawals. These features make it attractive for both domestic and overseas use.
Products & Features
Starling Bank offers a full range of current and savings accounts, plus business and euro accounts. It has budgeting tools like Spaces for ring-fencing money, Bills Manager for setting aside funds, instant transaction notifications, and strong card controls.
Business customers can connect accounting software through the Starling Marketplace and access free UK payments and integrated spending insights.
There is no Starling Bank credit card yet, but its core products are broad and well integrated, giving users strong day-to-day banking functionality.
App & Website
The Starling Bank app is one of the strongest in UK banking. It has a clean design, reliable performance, and highly rated features like cheque imaging, instant alerts, spending categories, savings goals, and card freezing.
The app and online banking platform are regularly updated, and customer reviews praise their stability and ease of use. Starling Bank login is secure and fast, and you can open or close accounts entirely through the app without needing branches.
But website bank account access is limited.
Safety & Reliability
Starling is a licensed UK bank with full FSCS protection and robust security tools like biometric login, fraud monitoring and instant card controls. It has faced scrutiny, with the FCA fining it £29 million in 2024 for “shockingly lax” anti-money laundering controls, which has raised questions about Starling Bank financial struggles and governance, though it remains solvent and operational.
The bank has since pledged to improve compliance systems. While these failings dented its reputation, Starling Bank is safe overall, and is Starling a UK bank? Yes, it is fully regulated and headquartered in London.
Customer Experience
Customer reviews are generally positive, praising fast account opening, helpful in-app chat support, and the absence of fees. Users say it is intuitive to use day-to-day and Starling Bank abroad works well, with no extra charges for foreign spending or ATM withdrawals.
Cash deposits are possible at Post Office branches using a Starling Bank sort code and account number, which answers common questions like how to pay cash into Starling Bank or how to put cash into Starling Bank.
There are occasional complaints about delays resolving complex fraud or disputes, but these are relatively rare.
The Santandar Easy Access Saver pays 2.00% AER (variable) for 12 months and allows instant, penalty-free access to your money. You can open the account with as little as £1 and save up to £2 million, making it suitable for both small balances and larger sums where flexibility and easy withdrawals are a priority.
With Chase during your first 31 days as a new customer, you can open an easy-access Chase saver with a boosted rate that adds an extra 2.25% AER fixed for 12 months on top of the standard variable saver rate. With the standard rate currently at 2.25% AER (2.23% gross), this gives you a total return of 4.5% AER (4.41% gross) for 12 months, helping your savings grow faster. You can save up to £3 million and still enjoy easy access to your money throughout, so your funds aren’t locked away.
eToro's GIA lets you invest in US stocks with zero dealing and account fees
Account: eToro General Investment Account
Description: eToro’s GIA lets you invest in a huge range of US, UK & global shares & ETFs with no account fees. It also has a thriving community of investors you can follow, and you can copy their investments with eToro's CopyTrader tool. Plus, there are some mainstream professionally managed portfolios to buy. eToro is a multi-asset investment platform. The value of your investments may go up or down. Your capital is at risk.
eToro is a great GIA for investing in the long term if you’re interested in buying major US stocks and copying the portfolios of other successful traders. Jeppe Kirk Bonde, for instance, has historically produced market-beating returns for his 30,000 followers, and now has over $100m copying his portfolio (though past performance is no indication of future results). (Disclaimer: eToro is a multi-asset investment platform. The value of your investments may go up or down. Your capital is at risk.).
Pricing: No account fees or commission – great value and a low minimum account size of £10
Market Access: Access to the most popular global markets through a general investment account. There is limited access to smaller cap shares, but you can invest in crypto, which most other traditional investing accounts don’t let you do. Plus the copy trading feature lets you see what other investors hold in their portfolios and what they think about the,m which you can copy manually or automatically.
App & Platform: really easy to use, no complex order types but that’s not really what eToro is about it’s about discovery.
Customer Service: Quick responses from the live chat and email support and if you’re accuont is over $30k you get a personal account manager.
Research & Analysis: eToro have some really good social channels with educational vides, some excellent “how to” courses (which are free so no need to buy a trading course from a Youtuber. But the most unique thing is the social feed where investors chat about what they are investing in.
However, there are some things I believe eToro could improve for long-term investors from the UK.
The main issue is that the accounts are in USD, and you can’t invest through tax-free wrappers, or into a pension, and there’s limited access to bonds and funds.
eToro also used to absorb the stamp duty on UK shares. But now you have to pay the 0.5% UK stamp duty tax when investing in UK companies, so that tax break has gone.
I explain below why these are issues if you’re investing in the long term.
USD Account Balances
With eToro, your account balance has to be in USD. This is part of how it makes money (when it converts your GBP into USD) but it means that if you buy UK shares, then over time your profits can be eroded by differences in the GBP/USD exchange rate.
Granted this can also work in your favour, but you’re not trading FX – you’re investing. And if the exchange rate moves 5% and you have a £100,000 portfolio, that’s £5,000 lost.
No ISA or SIPP
With an ISA you can invest up to £20,000 a year and no pay tax on the profits. Unfortunately, eToro doesn’t have its own ISA. It does have a co-branded eToro ISA in partnership with Moneyfarm. But Moneyfarm is more of a digital-wealth manager, so you may as well just open a separate account with Moneyfarm – it will at least help you resist the temptation to speculate with your long-term investments.
With a SIPP, you’re investing for your pension and, as with an ISA, you don’t pay tax on your profits. But with eToro you can’t invest in a SIPP, so if you’re buying shares and aim to hold them until you retire, your tax bill at the end of it could be unnecessarily high.
No Funds, Corporate Bonds or Small-Caps
eToro is great at giving investors access to popular markets like US stocks, cryptocurrency and commodities, but its market access is pretty limited. You can’t invest in small-cap growth stocks in the UK, for example. And if you’re building a long-term portfolio, it should be diverse so you should add in some corporate bonds (fixed-income investments) and some funds that spread the risk and invest in lots of shares and bonds for you.
This is a shame, because eToro generally does give people what they want. However, it would be better if it focused a bit more on what people need.
On the positive side, eToro does let you invest in bonds through bond ETFs or fixed-income portfolios like YieldGrowth which contains a range of 13 bonds from Vanguard, iShares and SPDR.
Monzo’s Instant Access Savings lets you earn 2.75%–3.25% AER (variable), paid monthly, with instant access to your money whenever you need it. Available as an Instant Access Savings Pot or Cash ISA, with no minimum deposit and the flexibility to save up to £1m (or £20k per year in an ISA). Eligible deposits are FSCS protected, and you’ll need a Monzo Current Account to open one.
Barclays’ Rainy Day Saver is an instant-access savings account designed for emergency funds, paying a market-leading 4.21% AER (variable) on balances up to £5,000, with a lower rate on amounts above that. You can withdraw money at any time, earn interest paid monthly, and set savings goals in the app. The account is exclusive to Barclays Blue Rewards members or Premier Banking customers, making it best suited to those already banking with Barclays and keeping savings under £5,000.
The Nationwide FlexOne Saver is an instant-access savings account for children and teenagers aged 11 to 17, available exclusively with a FlexOne current account. It pays a competitive 5.00% AER (variable) on balances up to £5,000, with interest calculated daily and paid annually. The account offers full online and branch access, allows withdrawals at any time, is FSCS protected, and when the account holder turns 23, the balance is automatically moved to another instant-access savings account.
First Direct offers three instant-access savings options to suit different saving styles. Its Savings Account is a simple, flexible option paying 1.15% AER, ideal for everyday saving with no limits on withdrawals. The Bonus Savings Account rewards good habits, paying up to 3.50% AER on balances up to £50,000 in any month you don’t make a withdrawal, making it well suited to building a rainy-day fund. For tax-efficient saving, the Cash ISA pays 2.75% AER tax-free and lets you save up to £20,000 per tax year, with instant access via transfer to another First Direct account.
Lloyds Bank’s best savings rate is 6.25% AER (fixed) with the Club Lloyds Monthly Saver, available if you hold a Club Lloyds or Lloyds Premier current account and save £25–£400 per month for 12 months. For easy-access savings, the top rate is 2.75% AER on the Club Lloyds Advantage Saver or Advantage ISA, as long as you make no more than three withdrawals a year. Most other Lloyds instant-access accounts pay 1.20% AER or less, so the highest returns come from regular saving or limiting withdrawals.
TSB Bank’s Easy Saver pays 1.10% AER (variable), including a 0.10% fixed bonus for 12 months, and can be opened with just £1. It offers instant, fee-free access to your money and is easy to manage via the app, online, by phone, or in branch. Interest is paid annually and deposits are FSCS protected up to £120,000.
The Co-operative Bank’s Online Saver pays 2.06% AER (variable), dropping to 2.00% from 9 March 2026, and offers instant, fee-free access via the app or online banking. You can open it with just £1, move money in and out as often as you like, and hold multiple accounts to create separate savings pots. The best rate with Co-op overall is 7.00% AER on its Regular Saver, available to current account holders who save up to £250 per month for 12 months.
Metro Bank’s Instant Access Savings pays 0.90% AER (variable), with interest paid monthly and no restrictions on withdrawals. You can open the account with just £1, save lump sums or regularly, and access your money any time. It’s a straightforward, flexible option, though the rate is lower than top-paying instant access accounts elsewhere.
Verdict: Zopa scores highly on transparency, customer experience, and ease of use. It is open about costs, offers digital-first tools that are easy to navigate, and has won numerous awards. However, its credit card interest rates can be high, and the absence of branch-based service may be a drawback for customers who prefer face-to-face support. Overall, Zopa offers a strong suite of financial products for those looking for a modern, digital bank with a growing reputation and a focus on customer satisfaction.
Zopa is a UK digital bank that started life in 2005 as a peer-to-peer lending platform before launching full banking services in 2020. Today, Zopa offers a range of financial products including personal loans, savings accounts, credit cards, car finance and, most recently, a current account under the brand name “Biscuit.”
Zopa has over 1.4 million customers and positions itself as a mobile-first, user-friendly alternative to traditional banks. Customers can manage all their accounts and credit products via the Zopa app or website.
Is Zopa Bank safe?
Zopa Bank is safer than it used to be for saving as they no longer offer peer-2-peer lending, which is where you where lending money to other people through it’s platform. Now, when you borrow or save with Zopa bank your money is protected by the FSCS. As Zopa does not currently offer investing accounts, saving money in interest paying accounts is safer than in the stock market as there is no risk of getting back less than you put in.
However, saving cash in a safe Zopa account may mean that it will be worth less in the future if the interest rate you get from Zopa is less than the rate of inflation. If you want better returns, an investment account may be more appropraite.
Who ows Zopa Bank?
Zopa Bank Ltd is privately owned and has received funding from major institutional investors including SoftBank Vision Fund and AP Moller Holding. The business has grown rapidly in recent years and is now profitable.
In 2024, it reported a pre-tax profit of £15.8 million, reversing a loss from the year before. The company is regulated by the Financial Conduct Authority (FCA) and customer deposits are protected by the Financial Services Compensation Scheme (FSCS), giving users added peace of mind.
Does Zopa offer credit cards?
Yes, Zopa does offer a credit card. It has no annual fee and provides a credit limit typically starting from £200 up to several thousand pounds depending on credit checks. The representative APR is 34.9% although the exact rate depends on your personal financial profile.
The card comes with features such as instant spend alerts, a “credit cushion” buffer for unexpected payments, and tools to manage your balance. Zopa won “Best Credit Card Provider” at the British Bank Awards in 2025, reflecting strong user satisfaction.
However, it is worth noting that some customers have seen their interest rates increased recently, with the minimum APR rising from under 10% to around 26.6% for new applicants.
Are Zopa loans expensive?
Zopa personal loans are competitively priced but may not always be the cheapest on the market. They offer fixed-rate loans from £1,000 to £35,000 with repayment terms ranging from 1 to 7 years.
There are no arrangement fees, and overpayments are allowed without penalty in most cases, although early repayment terms should be checked before signing. Zopa loans are often praised for transparency and speed, with many customers receiving funds the same day.
The exact APR depends on your credit score and personal circumstances, but rates are generally in the mid-range compared to other online lenders. While not the cheapest, the convenience and customer service often make up for slightly higher rates for some borrowers.
Zopa launches investment accounts. But are they any good?-Zopa has officially entered the UK investment market with the launch of two simple, ready-made investment funds available through a Stocks & Shares ISA or a General Investment Account. The products are designed for first-time or hesitant investors who want a straightforward way to grow their money without navigating complex fund choices. Customers can open […]
Zopa launches market-leading 4.75% Easy Access savings rate for Biscuit customers-Digital bank Zopa is boosting returns for savers with the launch of a market-leading Easy Access savings rate of 4.75% AER, available exclusively to customers who open or hold a Biscuit current account and deposit £500 per month. The new rate combines Zopa’s standard 3.25% AER variable Easy Access rate with a 1.50% AER fixed […]
Zopa partners with John Lewis Money to offer personal loans-Zopa Bank has partnered John Lewis Money to bring its personal loans to up to 23 million new customers. Under this new partnership, consumers are able to access Zopa Bank personal loans through the John Lewis Money website. It comes as John Lewis pursues a £100 million drive to quadruple its financial services business as […]