Lloyds Bank says that wherever you want to get to in life, they have a range of bank accounts and personal banking services to suit you.

Lloyds Bank Customer Reviews

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Lloyds Bank Customer reviews

^{Customer ratings come from reviews left on this site. Every review is read and approved before it is published.}

4.4Very good

Based on 58 reviews

Excellent59%
Very good26%
Basic12%
Poor0%
Bad3%

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Helpful

martyn Lawer · 1st October 2026

Lissens, explains and helps

Helpful

John Clemit · 30th September 2026

Looks after our money safely and efficiently. We use them for private banking and an investment account and internet banking with no problems whatsoever. Their service in sorting out attempted fraud recently was beyond approach and successful.

Reliable-supportive

Morgan Beake · 30th September 2026

I have been with Lloyds for over 60 years and at no time have I have cause to complain regarding their service.
I have several accounts (Investment, current, and savings) with Lloyds and I am kept clearly informed of all transactions both in and out of each account.
They keep me well informed in advance of any changes/amendments that affect my banking as well as potential opportunities for consideration.

Efficient

A R GARDNER-MEDWIN · 30th September 2026

Online info

Excellent

Steve Bates · 29th September 2026

I use Lloyds for on line banking and the app is easy to use to access my accounts and carry out transactions.
If I have had to call them the staff have been extremely knowledgeable and helpful

Caring / efficient

John Walters · 29th September 2026

Great app and now combines their credit cards in one place. Can get information quickly and make my planning more accurate. Always very willing to help.

Reliable

Malcolm Leach · 29th September 2026

Offers interest or cashback on all accounts

Helpful

Linda Dean · 29th September 2026

Provides help and support, if like me you rather speak face to face with someone to sort an issue out.

Perfect

krishna srivastava · 29th September 2026

Custoner service is excellent

Responsive

William Clark · 29th September 2026

Answer the phone

trusted

phillip rodrigues · 8th September 2026

clear communications

Consistent

Daniel Almeida · 7th September 2026

Available

Clarence Pilgrim · 7th September 2026

Hace been more supportive than the two other banks I have use for some years. This bank was originally Halifax but now under lloyds.

Helpfully in providing loans when I was most in need. They have a very easy to use online system. The security of the bank is excellent. They make me fell confident to bank my money as they are or appear very secure.
The customer service can probably be improved but they beat my previous banks by far.

Established

Ruth Foster · 3rd September 2026

Has local branches

Professional

Peter Rowles · 2nd September 2026

Takes care of my accounts

EFFICIENT

Paul Ballard-Whyte · 2nd September 2026

GOOD SECURE ACCESS TO ONLINE ACCOUNTS + GOOD OFFER ON CREDIT CARDS

Available

Peter Collins · 2nd September 2026

its still on the high street in my town

Available

Howard Foster · 2nd September 2026

They have High Street branches where you can talk to a real person face to face

Reliable

Malcolm Leach · 2nd September 2026

Helps me get the best deal

Legacy

W. Tucker · 2nd September 2026

Training staff

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Lloyds Bank Alternatives

Compare the best bank accounts in the UK by account costs, interest rates, switching offers and customer satisfaction, so you can pick the best bank account for your money.

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Name	Logo	Interest Rate	Switching Offer	GMG Rating	Customer Reviews	CTA	Feature	Expand
Revolut		Interest Rate 4.5%	Switching Offer £0	GMG Rating 4.7	Customer Reviews 4.6(Based on 539 reviews)	Visit Bank Read Reviews	Added value: Investing FSCS Protected	Our Review Revolut will give you a boosted savings rate of 4.50% AER (variable) if you open an Instant Access Savings account before 22 January 2026. No withdrawal fees. No minimums. Revolut Expert rating ^{Our expert rating is the average of the areas listed here, each scored out of 5 by our team.} 4.7Excellent Our experts have rated Revolut across five key areas of our review framework. Expert review by Richard BerryLast updated 25th June 2026 Pricing5.0 Market Access4.5 Online Platform5.0 Customer Service5.0 Research & Analysis4.0 Pros Easy to use Low cost Innovative product Cons New company Limited Range of investments App only Our verdict Revolut is an all-in-one banking and investment app loved by millions. Revolut offers banking, saving, spending, investing, foreign exchange and cryptocurrency services to 50 million individual customers and 500k businesses around the world. Is Revolut good for investing? Revolut is a good choice for investors that want to buy and sell major shares and cryptocurrencies. No funds, or smaller cap stocks, but a good entry-level account for most investors. One of the most commonly asked questions about new banks and fintech is if they are a safe place to keep your money. The answer is generally, yes, if they are regulated by the FCA as funds are protected by the FSCS up to £85,000. But, Revolut, is regulated as an e-money institution and not as a bank so you do not get the FSCS protection. Revolut says that if they were to go bust, client funds would be paid out of a “safeguarding” account which is a type of ringfenced account where client funds are held. When funds are in this type of account, Revolut cannot (in theory, at least) lend them out or use them to run the business. This is how banks traditionally made money, they pay you a smaller amount of interest than they receive on the money they lend out and make a profit from the difference (among other things). For small money transfers, Revolut is safe enough, but as with all currency conversions if you are sending over £10,000 abroad you should be using a currency broker. You’ll get much better rates, more control over when you buy and sell, help with all the AML (anti-money laundering) issues that may come up, and the ability to lock in the currency exchange rate for up to a year in advance (if you think it will move against you). Sending a small amount of money abroad? Compare the best money transfer apps

Lloyds Ready-Made Investments Review: By Your Side?

12th March 2024 No Comments

Lloyds Ready-Made Investments Review: By Your Side? Expert RatingThe overall score out of 10 combines our expert rating out of 5 with the average customer rating out of 5.6.2/10★★★★★★★★★★BasicBased on our expert analysisLloyds Ready-Made Investments Review: By Your Side? Expert ratingOur expert rating is the average of the areas listed here, each scored out of

Richard Berry

Richard is the founder of the Good Money Guide (formerly Good Broker Guide), one of the original investment comparison sites established in 2015. With a career spanning two decades as a broker, he brings extensive expertise and knowledge to the financial landscape. Having worked as a broker at Investors Intelligence and a multi-asset derivatives broker at MF Global (Man Financial), Richard has acquired substantial experience in the industry. His career began as a private client stockbroker at Walker Crips and Phillip Securities (now King and Shaxson), following internships on the NYMEX oil trading floor in New York and London IPE in 2001 and 2000. Richard's contributions and expertise have been recognized by respected publications such as The Sunday Times, BusinessInsider, Yahoo Finance, BusinessNews.org.uk, Master Investor, Wealth Briefing, iNews, and The FT, among many others. Under Richard's leadership, the Good Money Guide has evolved into a valuable destination for comprehensive information and expert guidance, specialising in trading, investment, and currency exchange. His commitment to delivering high-quality insights has solidified the Good Money Guide's standing as a well-respected resource for both customers and industry colleagues.