Santander Customer Reviews
- Across 59 user reviews on Good Money Guide, averaging 4.4/5, customers frequently commend Santander for its efficient customer service, user-friendly app, and a broad range of banking products. Many users appreciate the helpfulness of staff both online and in branches, highlighting the bank’s commitment to resolving issues promptly.
- However, some users express dissatisfaction with specific experiences, particularly regarding the mortgage application process and issues with credit reporting. While the majority find the service reliable and supportive, a few have raised concerns about communication and responsiveness during challenging situations.
Santander Customer reviews
Customer ratings come from reviews left on this site. Every review is read and approved before it is published.Based on 59 reviews
- Excellent66%
- Very good22%
- Basic3%
- Poor2%
- Bad7%
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Efficient
Customer service
Reliable
Provides a good range of accounts and cards. Their App is easy to use.
Friendly
Service speed and efficiency
Good
You get no problems here
Excellent
Customer service and really good App.
Helpful
I have been with this bank for many years, their interest rates are good and they give good incentives to use them to pay bills and have always been helpful and efficient dealing with any problems. When I had problems with scammers, they were very helpful & supportive. It is also very useful to be able to use our local Post Offices to do Santander transactions and they have kept a good number of Santander branches open, which is especially helpful to us older customers.
Helpful
They have looked after my finances with helpful advice and are always pleasant. They advise me on how to make the most of my savings and invest
Very clear online accounts
Very clear statements online with just a simple login. Payments easily arranged and quickly executed.
excellent
Provides both a good on-line and in-branch banking service with friendly, competent and experienced people.
SAFE
Great communication, good safeguards, great service.
excellent
Personal touch in branch.
Efficient
Attention to customer’s needs and requests. Good staff – very helpful
Brilliant
Great online presence and good savings opportunities.
Reliable
Amazing App
Excellent
All aspects of banking.
Excellent
They provide excellent service and very good interest rates on both savings and their current accounts plus offers
Excellent
Interest on current account. Cash back.
Reliable
Customer Service, quick and efficient responses
Available.
Local branch staff are always able to resolve issues when there are problems on line.
consistent,
It is easy to use on line,,has protection most of the time against scams
Supported me when I was scammed
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Santander Alternatives
| Name | Logo | Interest Rate | Switching Offer | GMG Rating | Customer Reviews | CTA | Feature | Expand |
|---|---|---|---|---|---|---|---|---|
| | Interest Rate 4.5% | Switching Offer £0 | GMG Rating | Customer Reviews | Added value:
| |
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