StoneX Trading Forex Trading Customer Reviews & Expert Rating

The overall score out of 10 combines our expert rating out of 5 with the average customer rating out of 5.
8.5/10Very good

Based on 125 customer reviews and our expert analysis

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69% of retail investor accounts lose money

  • Experts rate StoneX Trading highly as a forex broker, highlighting its robust trading platform that includes essential tools for active traders, such as advanced charting and dedicated customer support available 24/5. The broker offers competitive pricing with no hidden fees, although it lacks on-exchange forex futures, which may be a consideration for some traders.
  • Across 125 user reviews on Good Money Guide, averaging 3.8/5, customers frequently commend the platform's reliability, user-friendly interface, and excellent customer service. Many users appreciate the fast execution of trades and the comprehensive range of markets available. However, some criticisms arise regarding the reliability of systems during critical trading times and concerns over overnight charges.

StoneX Trading Forex Trading Expert rating

Our expert rating is the average of the areas listed here, each scored out of 5 by our team.
4.7Excellent

Our experts have rated StoneX Trading Forex Trading across five key areas of our review framework.

  • Pricing4.5
  • Market Access4.0
  • App & Platform5.0
  • Customer Service5.0
  • Research & Analysis5.0

Pros

  • Forex trading signals
  • Post-forex trade success analytics
  • Forex trading news, research and analysis

Cons

  • No on-exchange forex futures
  • Forex options only as a CFD or spread bet
See full expert review

Our verdict

StoneX Trading offers forex trading on more than 80 currency pairs, including majors such as EUR/USD, GBP/USD and USD/JPY as well as minor and more exotic FX crosses. UK traders can trade currencies through spread bets or CFDs, with a choice of StoneX Trading’s own web and mobile platforms, TradingView and MetaTrader 4.

CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 70% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work, and whether you can afford to take the high risk of losing your money.

Is StoneX Trading a good forex broker?

StoneX Trading is a very good forex broker for traders who want more than just somewhere to buy and sell currency pairs.

City Index has always been particularly strong in forex, and now that it has become StoneX Trading you get the added benefit of being part of a much larger global financial services group. But importantly, the trading platform still has the tools that actually matter to active FX traders, such as decent charting, one-click dealing, Performance Analytics, Reuters news and a proper economic calendar.

You can trade more than 80 FX pairs, which is plenty for most traders, and there is a good choice of platforms. Personally, I think the main StoneX Trading platform is the best option for most people, but TradingView is excellent if you are chart-heavy and MT4 is still there for more systematic forex traders.

StoneX Trading is also one of the better choices if you want some actual service from your forex broker. You can get dedicated support 24/5 by phone, email or live chat, rather than being completely reliant on an online help centre.

Overall, StoneX Trading is best for active forex traders who want competitive pricing combined with good charting, research and trading tools rather than simply the cheapest possible execution-only FX account.

Pricing

StoneX Trading’s forex pricing is spread-based, so there is no separate commission added to normal FX trades.

StoneX says it provides deep liquidity with clear spreads and no hidden mark-ups or fees.

As with any forex broker, though, you shouldn't choose it based purely on the headline minimum spread. What matters is what spreads are actually like when you trade, particularly around important economic announcements when FX markets can move very quickly.

If you hold leveraged forex positions overnight there can also be financing charges, so these need to be taken into account if you are using forex CFDs for longer-term positions rather than day trading.

For UK traders, there is also the option of forex spread betting rather than CFDs. The underlying trading exposure is broadly similar, but spread betting profits are generally free from UK Capital Gains Tax under current tax rules, depending on your individual circumstances.

Market Access

StoneX Trading offers more than 80 global FX pairs, covering the major currencies as well as a decent selection of minor and exotic crosses.

That gives you plenty of choice beyond the obvious EUR/USD, GBP/USD and USD/JPY markets. For example, you can also trade crosses involving currencies such as the Australian dollar, Canadian dollar, Swiss franc and Chinese renminbi.

Forex is available through both CFDs and spread bets, while spot FX is also available through MT4.

One limitation is that this is primarily an OTC forex offering. If you specifically want to trade listed currency futures on an exchange, you may be better off with a futures broker. But for the vast majority of retail forex traders who want to speculate on currency movements through CFDs or spread betting, there is more than enough market coverage.

Platform & Apps

There are several ways to trade forex with StoneX Trading, which is one of its main strengths.

The main StoneX Trading platform is available on web, mobile and desktop and includes TradingView charting, customisable workspaces, more than 10 chart types, over 80 indicators, drawing tools and one-click dealing. You also get watchlists, price alerts, hedging and different order types.

You can also trade through TradingView, which gives you considerably more technical analysis functionality, including more than 100 built-in indicators, community-built indicators, screeners and advanced charts.

Then there is MetaTrader 4, which remains one of the most popular platforms for dedicated forex traders, particularly if you want to use automated trading strategies or are already familiar with MT4.

Personally, I’d stick with StoneX Trading’s own platform unless you have a particular reason to use MT4. It is easier to use and has more of StoneX's own tools integrated into it.

The mobile app is also very good for monitoring positions when you are away from your desk and includes TradingView charts and Performance Analytics.

Customer Service

Customer service is one of the areas where StoneX Trading stands out from some of the newer forex brokers.

StoneX describes its offering as a “high-touch service”, with dedicated support available 24 hours a day, five days a week by phone, email and live chat.

That matters more in forex than it might with a straightforward investment account. Currency markets move quickly and trade around the clock during the week, so if there is an issue with an order or your account, being able to speak to somebody is important.

It is also one of the reasons I think StoneX Trading is particularly suitable for larger and more active traders. There are plenty of cheaper-looking forex apps around, but when you are trading meaningful positions, service and execution become far more important than shaving a fraction of a pip off an advertised spread.

Research & Analysis

This is one of StoneX Trading's strongest areas for forex traders.

There is a proper stream of FX news and research covering individual currency pairs and the macroeconomic events that drive them. You also get an integrated economic calendar, which is essential for forex trading because inflation, employment data, interest-rate decisions and central-bank speeches can all move currencies very quickly.

StoneX Trading also provides access to its global analyst coverage, StoneX TV and Market Intelligence.

I particularly like Performance Analytics, because instead of simply giving you another stream of trading ideas, it looks at how you actually trade. It can help identify patterns in your trading behaviour and whether you are sticking to your strategy.

That's especially useful in forex, where it is very easy to overtrade. Having 80+ currency pairs available doesn't mean you need to trade all of them, and sometimes understanding which markets, times and types of trade you perform best in is more valuable than finding another trading signal.

Combined with Reuters news, TradingView charting and StoneX's own market analysis, the research offering is one of the main reasons to choose StoneX Trading over a more basic forex broker.

Customer reviews for StoneX Trading (Formerly City Index)

Customer ratings come from reviews left on this site. Every review is read and approved before it is published.
3.8Basic

Based on 125 reviews

  • Excellent41%
  • Very good25%
  • Basic18%
  • Poor10%
  • Bad7%
Read customer reviews

The Best

Graham Sims ·

I have been a client with City Index for a number years, I am really happy that their care and attention in managing my account is second to none. As well as a great informative and easy to use platform, I can rely on a personal account manager who will call me periodically, 'just to see how things are' which I find in this day and age of 'total automation' very refreshing and keeps the human element at the forefront of all my dealings with City Index.
Thank you City Index for a complete customer care package which i believe stand you in good stead for the future.

City index

Samson ·

Good platform

Service

Thiru Moodaley ·

Their systems are unrealiable when you need it most and their over night charges are exorbitant. They also put up their margins on markets without informing the customers. Would not recommend them

Review City Index

Tim Ellis ·

I like city index, they have a good range of markets and are always helpful and professional when calling them. For example I recently called them to place a long dated Option trade and it was all completed in a couple of minutes. They are a genuinely good broker

Best around

Franco ·

Great customer service and care.

Reliable broker

Sam Jones ·

Been with them for a short time but can see differences to former brokers I have been with. Good service, good number of products and reasonable spreads when trading.

Excellent platform

Eva ·

Great platform, lots of markets available and the app is also excellent

A wide range of markets available and an excellent customer support

Jack Corbier ·

Access to an extensive range of tradeable markets and a great service, also a good platform and a great mobile app

Service

Macy ·

Overall the services of the Citi Index is quite good

Don't use often

Matt Judge ·

Don't use often

OK

John Frederick Martin ·

OK

Good depth of information on...

John Luckett ·

Good depth of information on various shares

reaaly use this platform

Leslie Phillips ·

reaaly use this platform

Solid reliable platform

Joe Ellis ·

Solid reliable platform

Trading was easy, website easy...

Peter Houghton ·

Trading was easy, website easy to navigate lots of information

easy to use

Peter George ·

easy to use

regular

JOHN LABARTE ·

regular

Ok but not special

Barry Vernon ·

Ok but not special

Always worth checking out

Simon Gatti ·

Always worth checking out

Ok

David Whitehouse ·

Ok

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