See Offers

Capital at risk

Our view: Hargreaves Lansdown remains one of the best overall investment accounts because of it's approach to customer service, research, investment tools, and market breadth. Read more...

What's in this Hargreaves Lansdown review? show

Hargreaves Lansdown Customer Reviews

Submit your review
1
2
3
4
5
Submit
     
Cancel

Create your own review
Hargraves Lansdown Investing Platform
Average rating:  
 13 reviews
Feb 9, 2021
by David Hawkins on Hargraves Lansdown Investing Platform

I opened an account with HL 9 months ago and until recently I was ver satisfied with the service they provide. But then two weeks ago I received an email demanding exactly the same proof of identity that I provided 9 months ago. And they informed me without any warning that withdrawals would be forbidden until I gave them the information. I am 71 years old and extremely vulnerable to Covid-19, the only way to get a certified copy of my passport is to make a personal visit to the Bürgeramt some 6 km away and literally risk my life in doing so. HL already have a certified copy of my passport, why do they need another copy after just 9 months ? Why do HL think it is reasonable to cripple my account for weeks (even months) without due cause and without warning ? What if I urgently need access to my life savings ? DEGIRO verified my passport and identity online in just a few minutes why can't HL do the same ?
As we enter the world of negative interest rates more and more of us put more of our money into equities. My strong advice is this do not trust HL with all your money especially if you live abroad. Open a second or third stockbroking account and spread your wealth around.

Feb 3, 2021
by Gerbil150 on Hargraves Lansdown Investing Platform

I have no complaints at all. My portfolio is modest (£20k) however I have found the HL app and website very easy to use. Trading is easy and efficient. I'm happy.

Jan 25, 2021
by David Hawkins on Hargraves Lansdown Investing Platform

With derisory rates of interest available in Savings Accounts it is tempting to put more money into shares that can offer as much as 4% interest (of course the risk is greater). But after my recent experience, I would advise strongly against putting all your savings with one stockbroker, here's why.
I live in Germany and opened an account with HL to do so I had to provide a certified copy of my passport and proof of my address. Fair enough, we should all be opposed to money laundering. But 9 months later HL demanded exactly the same information and without any warning blocked deposits and withdrawals from my account. Given the difficulty in obtaining passport certification in lockdown Germany and a very slow post, this could easily result in my account being disabled for weeks, even months. What if I need urgent access to my money ? Hard cheese it would seem.

Dec 16, 2020
by ANDREW MADDISON on Hargraves Lansdown Investing Platform

Absolute rubbish service as this company has cost me a lot of money due to the there systems crashing non numerous times and without compensation.
I would look for another company with a better rating tan these clowns

Dec 16, 2020
by Attica on Hargraves Lansdown Investing Platform

BRILLIANT BROKERS IF YOU WANT TO BE RIPPED OFF

Hargreaves Lansdown are the most expensive brokers with the worst customer service.

Their exorbitant fees include:
A charge of £11.95 per trade
Holding costs of 0.45%
A breathtaking 1% fee when you buy USD or € shares.

Additionally, it takes 8 working days to withdraw your money

Faced with such draconian HL charges it becomes virtually impossible to make a profit.

Additionally, the sub-standard service means having to continually log back in when trading.
Also live prices are not up to date and not accurate.

During April 2020, due to their high fees and their trading platform constantly freezing, I requested that my shares be transferred to FINECO bank, which has no fixed charges, 50 free trades, and much lower holding costs at 0.25%.

Almost three months later HL have still failed to transfer my shares to my new bank.

But the situation gets worse. Without my knowledge or agreement, HL sold my ISA shares at a very low price and charged me £100 fees plus 1% Fx charges at £200. Their illicit action has cost me a lot of money.

When I contacted them to complain about their cavalier behaviour they were totally unhelpful denying any responsibility and passing the blame on to the receiving broker.

I am determined to take legal action to recover the fees they unlawfully charged and would warn others to avoid Hargreaves Lansdown at all costs.

Aug 14, 2020
by Attica on Hargraves Lansdown Investing Platform

BRILLIANT BROKERS IF YOU WANT TO BE RIPPED OFF



Hargreaves Lansdown are the most expensive brokers with the worst customer service.



Their exorbitant fees include:

A charge of £11.95 per trade

Holding costs of 0.45%

A breathtaking 1% fee when you buy USD or € shares.



Additionally, it takes 8 working days to withdraw your money



Faced with such draconian HL charges it becomes virtually impossible to make a profit.



Additionally, the sub-standard service means having to continually log back in when trading.

Also live prices are not up to date and not accurate.



During April 2020, due to their high fees and their trading platform constantly freezing, I requested that my shares be transferred to FINECO bank, which has no fixed charges, 50 free trades, and much lower holding costs at 0.25%.



Almost three months later HL have still failed to transfer my shares to my new bank.



But the situation gets worse. Without my knowledge or agreement, HL sold my ISA shares at a very low price and charged me £100 fees plus 1% Fx charges at £200. Their illicit action has cost me a lot of money.



When I contacted them to complain about their cavalier behaviour they were totally unhelpful denying any responsibility and passing the blame on to the receiving broker.



I am determined to take legal action to recover the fees they unlawfully charged and would warn others to avoid Hargreaves Lansdown at all costs.

May 6, 2020
by Erik Pattison on Hargraves Lansdown Investing Platform

Good phone service but has not improved for years. They give far too much time boosting funds (the worst being the Neil Woodford fan posts) because that is where they make money.
The online platform completely fails to deal with index-linked gilts and sometimes quotes prices which are days old or fails to give a value at all. I have been with them for years but I am losing faith,

Sep 9, 2019
by L Lagham on Hargraves Lansdown Investing Platform

Nearly four weeks now after my request to transfer my now-cash-only stocks and shares ISA to another firm, and still no progress from HL... still no responses to my several e-mails and secure messages on the topic when chasing them. I decided to move to another platform because: (a) HL fees are completely unjustifiably high compared with the whole market (b) research articles are generally quite shallow and somewhat trite (c) iPhone App is weak compared with closest competition (d) website is rather dated, somewhat 90's-ish and clunky to use (e) customer service appears to be getting worse and worse [no replies to messages generally - or if so, only days or weeks later].

Add the Woodford saga which will probably sadly continue for quite some time, and it does seem that unfortunately there is no longer much going for this firm - which used to have such a fantastic reputation and which is seems to be going into a sharp decline.

Apr 29, 2019
by William Rutherford on Hargraves Lansdown Investing Platform

If you can bear the fee structure it has an excellent online platform for research

Online Platform 5/5
Customer Service 5/5
Fees & Pricing 3/5

Apr 29, 2019
by Jason Farrington on Hargraves Lansdown Investing Platform

I have had a stocks and shares ISA with Hargreaves Lansdown since April 2016 and it's been a roller-coaster ride but through the highs and lows (for me, more often the lows) Hargreaves Lansdown have provided an excellent service. If I ever have to call them, the phone is answered straight away and my question dealt with professionally and promptly. There are many funds and shares to invest in and the website and mobile app are easy to use and informative. However, I feel their charges for trading are pricey at £11.95.

Online Platform 4/5
Customer Service 5/5
Fees & Pricing 3/5

Mar 6, 2018
by Neil on Hargraves Lansdown Investing Platform


Trading Platform 5/5
Customer Service 5/5
Mobile Apps 5/5
Spreads & Pricing 5/5
Market Range 5/5
Trade Execution Speed 5/5
Added Value 5/5

Excellent service but the service change is high for regular traders.

(Trading stocks, indices, commodities and fixed income with Hargreaves Lansdown  for 2-5 years on a weekly basis)

Mar 2, 2018
by Fai Hann on Hargraves Lansdown Investing Platform


Trading Platform 5/5
Customer Service 5/5
Mobile Apps 5/5
Spreads & Pricing 3/5: I have found much more lower fees - just look at Vanguard at 0.07% platform fees
Market Range 5/5
Trade Execution Speed 5/5
Added Value 4/5: Would like call up to discuss trade specials with me

A great broker very responsive when having issues with trade platform.

Super website - clear concise and very easy to navigate. Love the mobile app simply cannot live without it. SIMPLY NUMBER 1
Customer service very professional and knowledgeable.
Great in depth level of investments to trade and are very happy to add ETFs from other international stock markets add no extra cost which is AWESOME!

Fees are the 1 BIG let down. I simply cannot afford trading on a daily basis with charges as high as £11.95.

The pension platform fees are capped T £200 WHICH BETTER THAN VANGUARD'S!!!!

Jan 4, 2018
by Oliver Starr on Hargraves Lansdown Investing Platform

HL is a great place to start if you're new to trading. You can see your low risk longterm investments like ISAs alongside your fund account. So you have it all in one place. But it's expensive: if you're doing regular trades you'll ramp up your fees in no time. But it's great for your standard ISA funds and the customer service on the phone or email is superb.
Great for granddads, not so great for whippersnappers.

 

Trading Platform 3/5: It's a basic, easy to use platform. But the charges are steep: £15 or thereabouts for each trade.
Customer Service 5/5
Mobile Apps 4/5: It's a good app but not quite modern enough. It does what you need it to.
Spreads & Pricing 3/5: This isn't really my neck of the woods.
Market Range 4/5: One big glaring omission: cryptocurrencies!
Trade Execution Speed 5/5
Added Value 5/5

(Trading stocks and commodities with Hargreaves Lansdown for over 5 years on a monthly basis)