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Hargreaves Lansdown are one of the largest execution-only brokers in the UK. HL is #1 investment platform in the UK for private investors.  They have over £58.8bn under management for 783,000 clients. HL also won Sipp award Voted "Best Wealth Manager"  by MoneyWeek readers. Find out more when we interviewed the CEO, Chris Hill here.

Visit HL

CEO Interview

Chris Hill, Hargreaves Lansdown CEO on HL being the most client-focused business he’s ever experienced.

I’ve always said that investing is a relationship business. Whether it be with a broker, a salesperson, a trading platform or a colour scheme. Choosing a broker can be in some cases more about how they treat you and how they make you feel rather than cold hard cash.

Read the full interview here

Hargreaves Lansdown Customer Reviews

Here's what users have to say about them. If you've used them leave a review to vote in our Awards for a chance to win £1,000 in Amazon Vouchers.

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Hargreaves Lansdown
Average rating:  
 6 reviews
by L Lagham on Hargreaves Lansdown
Can't even manage a Cash-only transfer
Online Platform (out of 5 stars): 2
Customer Service (out of 5 stars): 1
Fees & Pricing (out of 5 stars): 0

Nearly four weeks now after my request to transfer my now-cash-only stocks and shares ISA to another firm, and still no progress from HL... still no responses to my several e-mails and secure messages on the topic when chasing them. I decided to move to another platform because: (a) HL fees are completely unjustifiably high compared with the whole market (b) research articles are generally quite shallow and somewhat trite (c) iPhone App is weak compared with closest competition (d) website is rather dated, somewhat 90's-ish and clunky to use (e) customer service appears to be getting worse and worse [no replies to messages generally - or if so, only days or weeks later].

Add the Woodford saga which will probably sadly continue for quite some time, and it does seem that unfortunately there is no longer much going for this firm - which used to have such a fantastic reputation and which is seems to be going into a sharp decline.

by William Rutherford on Hargreaves Lansdown
service
Online Platform (out of 5 stars): *****
Customer Service (out of 5 stars): *****
Fees & Pricing (out of 5 stars): ***

If you can bear the fee structure it has an excellent online platform for research


  • Online Platform 5/5

  • Customer Service 5/5

  • Fees & Pricing 3/5

by Jason Farrington on Hargreaves Lansdown
Going for broker...
Online Platform (out of 5 stars): 4
Customer Service (out of 5 stars): 5
Fees & Pricing (out of 5 stars): 3

I have had a stocks and shares ISA with Hargreaves Lansdown since April 2016 and it's been a roller-coaster ride but through the highs and lows (for me, more often the lows) Hargreaves Lansdown have provided an excellent service. If I ever have to call them, the phone is answered straight away and my question dealt with professionally and promptly. There are many funds and shares to invest in and the website and mobile app are easy to use and informative. However, I feel their charges for trading are pricey at £11.95.


  • Online Platform 4/5

  • Customer Service 5/5

  • Fees & Pricing 3/5

by Neil on Hargreaves Lansdown


  • Trading Platform 5/5

  • Customer Service 5/5

  • Mobile Apps 5/5

  • Spreads & Pricing 5/5

  • Market Range 5/5

  • Trade Execution Speed 5/5

  • Added Value 5/5


Excellent service but the service change is high for regular traders.

(Trading stocks, indices, commodities and fixed income with Hargreaves Lansdown  for 2-5 years on a weekly basis)

by Fai Hann on Hargreaves Lansdown


  • Trading Platform 5/5

  • Customer Service 5/5

  • Mobile Apps 5/5

  • Spreads & Pricing 3/5: I have found much more lower fees - just look at Vanguard at 0.07% platform fees

  • Market Range 5/5

  • Trade Execution Speed 5/5

  • Added Value 4/5: Would like call up to discuss trade specials with me


A great broker very responsive when having issues with trade platform.

Super website - clear concise and very easy to navigate. Love the mobile app simply cannot live without it. SIMPLY NUMBER 1
Customer service very professional and knowledgeable.
Great in depth level of investments to trade and are very happy to add ETFs from other international stock markets add no extra cost which is AWESOME!

Fees are the 1 BIG let down. I simply cannot afford trading on a daily basis with charges as high as £11.95.

The pension platform fees are capped T £200 WHICH BETTER THAN VANGUARD'S!!!!

by Oliver Starr on Hargreaves Lansdown
Hargreaves Lansdown: no nonsense, low risk trading for the beginner.

HL is a great place to start if you're new to trading. You can see your low risk longterm investments like ISAs alongside your fund account. So you have it all in one place. But it's expensive: if you're doing regular trades you'll ramp up your fees in no time. But it's great for your standard ISA funds and the customer service on the phone or email is superb.
Great for granddads, not so great for whippersnappers.

 


  • Trading Platform 3/5: It's a basic, easy to use platform. But the charges are steep: £15 or thereabouts for each trade.

  • Customer Service 5/5

  • Mobile Apps 4/5: It's a good app but not quite modern enough. It does what you need it to.

  • Spreads & Pricing 3/5: This isn't really my neck of the woods.

  • Market Range 4/5: One big glaring omission: cryptocurrencies!

  • Trade Execution Speed 5/5

  • Added Value 5/5


(Trading stocks and commodities with Hargreaves Lansdown for over 5 years on a monthly basis)