- Experts regard XTB as a solid trading platform, particularly for small-to-medium sized CFD traders, highlighting its competitive spreads and proprietary trading platform. The platform has received accolades for its educational resources, and customer service is emphasised as a top priority, although it is noted that XTB is not based in the UK and lacks direct market access.
- Across 139 user reviews on Good Money Guide, averaging 4.6/5, customers frequently commend the platform’s user-friendly interface, efficient trade execution, and excellent customer service. Many users appreciate the educational resources and the variety of trading options available, while a few express dissatisfaction with specific issues related to compliance and management practices.
Expert rating
Our expert rating is the average of the areas listed here, each scored out of 5 by our team.- Pricing4.0
- Market Access4.0
- Online Platform4.0
- Customer Service4.0
- Research & Analysis4.0
Pros
- Publically listed
- Mulitple platform choices
- Innovative order types
Cons
- Not UK based
- No DMA
See full expert review
Our verdict
XTB is a CFD and forex broker headquartered in Poland and listed on the Warsaw Stock Exchange (WSE:XTB) valued at over $1bn. XTB was founded in 2003 and offers forex, indices, commodities, ETF and stock CFD trading. XTB has historically used celebrity endorsements to promote it’s brand including Jose Mourinho, Conor McGregor, Joanna Jędrzejczyk and Jiří Procházka.
74% of retail investor accounts lose money when trading CFDs with this provider
Is XTB a good broker?
XTB, are a decent all-round trading platform and a good choice for most small-to-medium sized CFD traders. They are publically listed in Poland and offer, competitive spreads on a fairly wide range of markets.
The key things to focus on when considering trading with XTB are:
- They have their own proprietary trading platform. When I interviewed Omar Arnaout, the XTB CEO Omar Arnout, he said “I’m really proud of our platform and honestly believe it’s one of the best in the market.” Rightly so.
- They really push client education, XTB won “Best Trading Platform Education” in our 2023 awards (although they didn’t show up to collect the trophy, they never do). You can read their Q&A on forex education here.
- Customer service is paramount. Omar said that “first and foremost is the customer service”. I really agree with this as I think it’s important to have a few different trading accounts (diversify, diversify, diversify) and you’ll trade more with the broker that treats you best.
Customer reviews
Customer ratings come from reviews left on this site. Every review is read and approved before it is published.Based on 139 reviews
- Excellent77%
- Very good12%
- Basic7%
- Poor2%
- Bad2%
Read customer reviews
XTB is the worst company I have ever dealt with.
AVOID XTB – they are dishonest and poorly managed. I currently have 2 cases pending against them. The first is their complete refusal to comply with GDPR and the second for refusing to transfer my French PEA account to another bank. Both of these incidents are highly illegal and the French authorities are involved. The UK and Polish head offices are aware of the situation and doing nothing to help. AVOID XTB at all costs.
Efficient
The layout of the app, the low cost, the efficiency of placing a trade, the educational resources.
Reliable
The customer service is amazing. I have an account manager that checks in with me. I use them for Stocks, ETFs and my ISAs.
Best Trading platform
Best trading platform in term of execution and market updates.
It offers everything I need
I find the platform easy to use and it has everything you need. I have created my own Investment Plan and I invest in stocks. Not much of a risk taker myself. I have spoken to the account managers a few times too. They are super helpful and there to answer any questions you have. The platform has gotten better over the years and has definitely improved. Overall it offers everything I need.
I like it
I had a great experience with XTB! The platform is easy to use, and I love the variety of trading options available. Their customer support is fantastic—always quick to help when I have questions. Plus, the educational resources are super helpful for improving my trading skills. Overall, I highly recommend XTB for anyone looking to trade!
Very good CFD broker
Very good CFD broker
Solid in web browser
Solid in web browser
Considerable
Considerable
n/a
n/a
Very good, no…
Very good, no requotes
short experience trading CFD's -…
short experience trading CFD’s – expensive and confusing
I get a quick response…
I get a quick response from support
Generally ok
Generally ok
Bad
Bad
the best investment platform, one-stop…
the best investment platform, one-stop shop, good for all types of instruments and all types of investments
Waw
Waw
outstanding, user friendly platform…
outstanding, user friendly platform
Great customer support, cheap and…
Great customer support, cheap and easy to use
easy, intuitive, fast , execution…
easy, intuitive, fast , execution time on point
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74% of retail investor accounts lose money when trading CFDs with this provider
XTB FAQs:
Yes, we rate XTB as a good broker and can recommend it based on their pricing, reputation, customer service, regulator status and platform features.
There is no minimum deposit required to open an account. However, you will need enough funds on account to cover the initial and variation margin of the positions you open.
XTB say it takes one business day to withdraw funds from your account. However, this process may be delayed if you use a different withdrawal/deposit method due to AML regulations.
Richard is the founder of the Good Money Guide (formerly Good Broker Guide), one of the original investment comparison sites established in 2015. With a career spanning two decades as a broker, he brings extensive expertise and knowledge to the financial landscape.
Having worked as a broker at Investors Intelligence and a multi-asset derivatives broker at MF Global (Man Financial), Richard has acquired substantial experience in the industry. His career began as a private client stockbroker at Walker Crips and Phillip Securities (now King and Shaxson), following internships on the NYMEX oil trading floor in New York and London IPE in 2001 and 2000.
Richard’s contributions and expertise have been recognized by respected publications such as The Sunday Times, BusinessInsider, Yahoo Finance, BusinessNews.org.uk, Master Investor, Wealth Briefing, iNews, and The FT, among many others.
Under Richard’s leadership, the Good Money Guide has evolved into a valuable destination for comprehensive information and expert guidance, specialising in trading, investment, and currency exchange. His commitment to delivering high-quality insights has solidified the Good Money Guide’s standing as a well-respected resource for both customers and industry colleagues.
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