- Experts rate Revolut highly for its excellent free banking options and competitive exchange rates, particularly for travel money and international payments. The app is praised for its functionality and user experience, although customer service is noted as a significant drawback due to the company’s size and the challenges in reaching support when issues arise.
- Across 539 user reviews on Good Money Guide, averaging 4.6/5, customers frequently commend the app’s ease of use, innovative features, and effective currency conversion. Many users appreciate the instant access to account information and the seamless management of multiple currencies. However, some express concerns regarding customer service responsiveness and account issues, highlighting a mix of positive experiences alongside frustrations with support and account management.
Revolut Expert rating
Our expert rating is the average of the areas listed here, each scored out of 5 by our team.- Pricing5.0
- Market Access4.5
- Apps & Platforms5.0
- Customer Service4.0
- Research & Analysis4.0
Pros
- Easy to use
- Low cost
- Innovative product
Cons
- New company
- Limited Range of investments
- App only
See full expert review
Our verdict
Revolut is an all-in-one banking and investment app loved by millions. Revolut offers banking, saving, spending, investing, foreign exchange and cryptocurrency services to 50 million individual customers and 500k businesses around the world.
Revolut – The Original Super Banking App
- Pricing – excellent free banking options and good exchange rates for travel money and international payments.
- Market Access – you can pretty much do everything you want with money on Revolut, from banking, savings, investing, money transfers and crypto. No SIPP or pension account yet which is a shame…
- App & Platform – obviously excellent – Revolut has an obsession with functionality and user experience
- Customer Service – this lets them down as they are so big and have so many customers. For small issues and account admin they have excellent AI and automated tools – but getting in touch with them when something goes wrong is a well reported problem
- Research & Added Value – good socials, good guides, but if I’m honest more about blowing their own trumpet rather than helping users or providing reall added value.
Is Revolut good for investing?
Revolut is a good choice for investors that want to buy and sell major shares and cryptocurrencies. No funds, or smaller cap stocks, but a good entry-level account for most investors.
One of the most commonly asked questions about new banks and fintech is if they are a safe place to keep your money. The answer is generally, yes, if they are regulated by the FCA as funds are protected by the FSCS up to £85,000. But, Revolut, is regulated as an e-money institution and not as a bank so you do not get the FSCS protection.
Revolut says that if they were to go bust, client funds would be paid out of a “safeguarding” account which is a type of ringfenced account where client funds are held. When funds are in this type of account, Revolut cannot (in theory, at least) lend them out or use them to run the business. This is how banks traditionally made money, they pay you a smaller amount of interest than they receive on the money they lend out and make a profit from the difference (among other things).
For small money transfers, Revolut is safe enough, but as with all currency conversions if you are sending over £10,000 abroad you should be using a currency broker. You’ll get much better rates, more control over when you buy and sell, help with all the AML (anti-money laundering) issues that may come up, and the ability to lock in the currency exchange rate for up to a year in advance (if you think it will move against you).
- Sending a small amount of money abroad? Compare the best money transfer apps
Revolut Customer reviews
Customer ratings come from reviews left on this site. Every review is read and approved before it is published.Based on 539 reviews
- Excellent73%
- Very good16%
- Basic6%
- Poor2%
- Bad3%
Read customer reviews
Avoid keeping your money with Revolut
My account has been frozen since 29 May 2025 because of a £164 transfer from my own bank account in Kazakhstan to my own Revolut account in UK. The transfer was made over 13 months earlier.
I provided everything they asked for: bank statements, proof of income, and clear evidence that these were my own funds. Despite this, my account remains blocked, leaving me without access to money I use for my children’s activities, phone bills, and everyday expenses.
Customer support is useless – they only send automated, copy-and-paste replies and never provide any meaningful updates. A £164 transfer between my own accounts should not result in months of being locked out of my money.
If this can happen over such a small, fully documented transfer, it can happen to anyone. Think twice before trusting Revolut with money you may need.
THIEVES
THIEVES
Refusing to let me sell an investment which is not suspended on the exchange or on other trading sites. So effectively they have stolen my funds . BEWARE using this company is dangerous to your finances .
The reply from Revolut is disengenous as I have only listed the review after exhaustive chats , email and a complaint. They still refuse to take responsibility. Now as of a week later I still cannot close my account or gain access to my funds . They dismissed my complaint and suggested I contact the ombudsman. In the meantime they have my funds. THIEVES and SCAMMERS
Fraudster Bank
FUNDS NOT SAFE WITH THIS BANK. THIS BANK INDULGES IN FRAUD
Excellent
Everything
Multiple way to grow money
Always the best exchange offer
Seamless
Disgusting company
Absolutely sick of this company not closing an inactive account from over 3 years ago. Just send rude, blunt emails. So unhelpful and zero customer compassion or care
Unaccredited nonsense
Please just enter into your Google search “revolut scam” and educate yourself before joining. Read BBC, Guardian, and Reddit articles/posts. Selfie camera doesn’t work, and they refuse to offer an alternative login method, so I can’t access my money. Keep getting same automated response(do some work you twits). They heavily spam my email, though. No customer service so imagine being stuck abroad with these absentee idiots as your lifeline, best learn to beg or busk in the local language. Check these articles for more info:
www.bbc.co.uk/news/articles/c9wkzv1zk91o
www.theguardian.com/money/2024/apr/10/im-a-victim-of-scammers-but-revolut-says-no-to-a-refund
www.bbc.co.uk/news/articles/cj6epzxdd77o
Very good digital service provider
Easy to use app and banking experience, recommended.
Best bank I've been with
Amazing banking features and customer service
Super prilojenie nice
Super prilojenie nice
Currency made easy
Love how clear and easy to use the app is !
Easy transactions
Best app so far
Reliable and friendly banking
Revolut is one of the best online bank in UK is reliable, efficient and effective in all there financial aspects both in security, investment and management of financial services to general public. It worth recommending.
Great, everything works really well
Easy process to apply, app works really well, great features.
Revolut este tot ce ai nevoie❤️
Cu un cont revolut poți primi salariul poți face schimb în ori ce monedă simplu și rapid respect👍👍👍👍❤️
Love this account
Love revolut easy to use just brilliant
Easy to use. Quick to set up
Easy to get along with. Has made working aboard a lot easier being able to manage my own money transfers in one place.
Best bank
Best bank
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Richard is the founder of the Good Money Guide (formerly Good Broker Guide), one of the original investment comparison sites established in 2015. With a career spanning two decades as a broker, he brings extensive expertise and knowledge to the financial landscape.
Having worked as a broker at Investors Intelligence and a multi-asset derivatives broker at MF Global (Man Financial), Richard has acquired substantial experience in the industry. His career began as a private client stockbroker at Walker Crips and Phillip Securities (now King and Shaxson), following internships on the NYMEX oil trading floor in New York and London IPE in 2001 and 2000.
Richard’s contributions and expertise have been recognized by respected publications such as The Sunday Times, BusinessInsider, Yahoo Finance, BusinessNews.org.uk, Master Investor, Wealth Briefing, iNews, and The FT, among many others.
Under Richard’s leadership, the Good Money Guide has evolved into a valuable destination for comprehensive information and expert guidance, specialising in trading, investment, and currency exchange. His commitment to delivering high-quality insights has solidified the Good Money Guide’s standing as a well-respected resource for both customers and industry colleagues.
