79.3% of retail investor accounts lose money when trading spread bets and CFDs with this provider.
Pepperstone Customer Reviews
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I am a year with Pepperstone now. Best execution I have seen so far.
It's rare to come across a broker who puts their clients first and Pepperstone excels at this. Wouldn't trade anywhere else!
It's rare to find a broker that truly puts their clients first and Pepperstone excels at this. Wouldn't trade anywhere else!
Fantastic customer service - friendly and very responsive. A wide variety of products to trade and a trustworthy broker. Very happy.
Have been with Pepperstone for 4 years. Haven’t had any issues. Solid platform
What is Pepperstone?
Pepperstone Group has quickly emerged as one of the top brokers in the online trading sector since its founding in 2010. The company is regulated in a number of jurisdictions, including the UK (FCA 684312), Australia, Germany, Dubai, Kenya, among others.
One attraction of Pepperstone is its competitive and reliable platform. Its institutional-grade platform is good enough to win awards and attract more than 80,000 traders to its site. Apart from its niche in the foreign exchange, the company offers additional dealing capability in shares, indices, commodities and CFDs, and has a small platform for betting on cryptocurrencies for professional traders.
Leverage is achievable on Pepperstone's platform. For retail accounts, the leverage cap is lower and asset dependent; while for professional traders they can access a higher leverage - as high as 500x in the FX - due to their experience and capital buffer.
Customer support is excellent. Reviews on Trustpilot are more than 70 percent favourable and this will continue to attract new customers onto its platform. Pepper FAQ site explains clearly the firm's policies on deposits, withdrawals, and trade disputes.The firm is FCA regulated and this means that Pepperstone's clients have access to FCA's compensation schemes should the company cease trading.
Pepperstone Pros & Cons
- Highly competitive execution-only broker with tight spreads and fast execution
- Recommended for new traders due to low maintenance and a good coverage of instruments
- Trading platforms available in MetaTrader 4/5 and cTrader, with social- and auto-trading capability
- Excellent customer service
- Limited number of shares on the platform
Pepperstone Pricing, Charges & FeesPepperstone UK's offers trading in a variety of instruments. Pricing and commission varies from asset to asset. Like a few other brokers, Pepperstone operates a tiered approach to trading accounts. Newer clients typically joined Pepperstone's standard accounts; more experienced traders can elect to join the firm's Razor account. The latter is used mainly for scalping and algorithmic trading. As seen below, Razor accounts have lower spreads than standard accounts in the FX markets but they also incur some commissions. For spreadbetting, there is no commission. Pepperstone does not charge inactivity fee, which is excellent for low latency traders. The firm has no regular maintenance fee like some investment accounts. There is no minimum deposit either, although the firm does recommend £500 for a live account. Any lower amount is unlikely to sustain the account for long because of market volatility and leverage. In the UK, Pepperstone offers protection on negative balance for retail clients only. This means that, should the market swing violently against you and depletes the entire equity and more, the account will reset to zero. Professional accounts, however, will be required to post additional equity. For funding, Pepperstone accepts Visa, MasterCard, Paypal or bank transfer. Most withdrawals are free, although international Telegraphic Transfer (TT) may incurred fees by the banks which will be passed on to clients.
Pepperstone CFDA contract for difference (CFD) is a type of financial derivative. CFDs generally enable traders to speculate on rising or falling prices without owning the underlying asset. It is one of the favourite methods for sophisticated investors to speculate on the price direction of an asset because you can leverage the position. Clients can open CFDs with Pepperstone on a variety of assets, such as FX, equity indices or shares. For equity indices, you can trade most benchmark stock indices such as Dow Industrials or FTSE100 or Nikkei. These indices are liquid and have tight spreads during market hours, although these spreads will widen out of hours. With CFD, you will be charged/earned a rate overnight, depending on your position and size. The formula of these charges is detailed on the website. An example is provided below. But these rates are indicative only and subject to changes due to market conditions. These CFD rates are competitive in the industry.
Pepperstone StocksPepperstone is an execution-only broker and it is not an investment platform. This means that it does not offer ISA or SIPP accounts for cash stock buyers (unleveraged investors). The niche of the firm lies in leveraged betting on share price movements, whether up or down. Pepperstone allows spread betting and CFD on leading shares in the US, UK (FTSE 100), Germany and Australia. The selection of stocks on the platform is typically large-cap stocks with better liquidity and tighter spreads. Altogether, you can trade on about 200-300 leading shares and 30 equity indices. Bear in mind that there is commission for Razor accounts on CFD equities.
Pepperstone FXPepperstone offers one of tightest spreads in major FX pairs. The firm has about 60+ FX pairs, ranging from major rates to minor crosses. Some exotics are also available. You can either spread bet or open a CFD contract on FX pairs. Depending on your account type and trading method, the spread can vary from pair to pair. For example Cable (GPUSD) has the tightest spread on Razor account on CFD; while spread betting on standard account is highest (see below). Liquidity, pricing, and execution time on Pepperstone's platform are generally quite good given its access multiple Tier 1 banks. In addition, clients can also trade currency indices on the US Dollar, Euro and Japanese Yen, typically using CFDs with standard lot size of 100 and spread of 100 pips.
Pepperstone Social Trading
Pepperstone Education and AnalysisTrading is a professional activity with an emphasis on continual learning. Research is thus important for traders, as breaking news, timely stock analysis, and accurate trading signals can improve the edge of a trader. Pepperstone maintains a small research team. First, education about trading is well-rounded. The firm has partnered with FX Evolution to deliver selected trading topics useful for new traders. On markets, Pepperstone output daily markets articles like most other brokers on trending topics such as crypto movements or central bank meetings, which you can find on its website's Market Analysis section: One aspect worth noting is that Pepperstone is employing social media like Youtube to showcase and market their platforms (Pepperstone Youtube channel). There is a vast quantity of educational and market-related videos on Pepperstone's Youtube channel; some are partnered with FX Evolution and some are in-house. In sum, there is a good amount of free material on Pepperstone site for any trader to digest.
Pepperstone Mobile AppMost financial brokers have developed apps to capture the trend of mobile trading. It is essential because clients are frequently on the move and would like to watch the market, update stops, or execute trades while not sitting in their offices. Pepperstone has developed the cTrader app for mobile online trading. You can load it on Android System or MacOS. Execution from the app is fairly good and comprehensive with features. User interface (UI) is intuitive. However further improvements are needed as many users complained of laggy charting and occasionally freezes. What is interesting is that the firm replies to some of the reviews, suggesting that it is watching and internalising customer complaints, demands and feedback.
Tamas Szabo, Pepperstone CEO on what clients really want from their forex broker
As a relatively new forex broker founded in Australia in 2010 Pepperstone has been gradually expanding it's global footprint as well as offering more tradable instruments and moving on from the core Forex pairs in the UK and Europe.
In a world where it's seemingly never been easier to set up a forex broker, brokerages and established brands must work hard to differentiate themselves from the competition.
We hear from Tamas Szabo, current Pepperstone CEO and former CEO of IG in Asia Pacific and Interim CEO of Australia and NZ about why he joined, what it's been like running Pepperstone for the last two years and what Pepperstone is doing to differentiate itself from the competition.
Pepperstone is a relatively young forex broker. How has it been taking over from the original founders and in what direction do you see Pepperstone maturing?
I’ve really enjoyed the opportunities here at Pepperstone. I was always in envy of Pepperstone’s high customer satisfaction ratings before I joined - the quality of service is second to none.
The secret is that it’s simply ingrained in the culture of the company, which is very hard for competitors to replicate. We simply won’t be beaten on service.
We’re pretty busy: we’ve started introducing new features and products to our clients that we know they’ve been asking for, and there’s more to come.
Expanding our global reach is another focus of the business, which is already one of our strengths.
The thing I’m most excited about is that we’re building a greater level of bespoke technologies that will bring an even better level of sophistication to our client offering.
What's been the best aspect of moving from a behemoth broker like IG, to a growing broker like Pepperstone?
IG Markets is a good company and I enjoyed my 20 years there, but I feel that Pepperstone is at a more exciting point in its evolution as a business, as well as for me as Group CEO.
It takes 12 months plus for a new idea to turn into a reality at some of the larger firms in the industry, whereas here at Pepperstone, one of our major advantages is speed and flexibility. As a smaller business, we’re nimble and we’ve got the ability to adapt more quickly to new client demands while still offering a personalised service.
There is a lot of untapped potential at Pepperstone – a great place to be while still growing at a healthy pace.
In the 20 or so years you've been running trading desks and brokerages, what would you say is the biggest mistakes traders make? Plus, what simple tweaks could they make to their strategies that would mitigate them?
It’s quite simple, really: The ingrained human condition of an aversion to admitting defeat is a trader’s worst enemy.
All traders make losses, but if your losses are smaller than your gains, it’s a win overall. It’s a very simple point but very easy to forget. So you won’t hear any magic solutions from me.
In the 20 years+ of my time in meeting with traders, the most successful ones have always seen trading as an unemotional activity, doing their homework and seeing numbers for what they are.
I also find it very unfortunate when I see reports of clients sucked in by ‘get rich quick’ schemes and the promise of high returns. It doesn’t matter if you’re looking at property investments, day trading with a traditional online broker or leveraged trading - if someone’s promising a high return, they’re very likely not an honest operator. My view on this is that people should always take any advice that they receive along these lines very cautiously.
With the plethora of Forex brokers and platforms available to clients in multiple jurisdictions, what do you think it is about Pepperstone that keeps on attracting new clients?
We really do have the highest quality execution in the market, and our clients know that we’re backed by a commitment to outstanding customer service, transparency, and honesty. We continually attract new clients because of our reputation for our quality products, speed and service.
We receive an extraordinarily high level of existing customer referrals, which says a lot.
Interview by Richard Berry
Pepperstone Frequently Asked Questions:
Is Pepperstone safe?
Pepperstone is authorised and regulated by the Financial Conduct Authority (FCA, registration number 684312). Client bank accounts are segregated at regulated banks, and will not be mixed with Peppperstone's account.
In the event of liquidation, up to £85,000 may be compensated by the Financial Services Compensation Scheme (FSCS).
How does Pepperstone make money?
The firm earns income through commission, spreads, and financing rate.
Is Pepperstone good for new traders?
Yes, Pepperstone is a beginner-friendly financial trading firm with fast execution, low minimum deposits, and good customer service.
Can you buy shares with Pepperstone?
No. The firm is unlike traditional stockbroking firm that buys and holds shares on your behalf. Instead, the firm offers leverage trading of shares through spread betting or CFDs.
Can you short stocks with Pepperstone?
Yes, primarily via spread betting or CFDs - rather than the traditional naked short selling where you borrow shares to sell on the market. You can go long or short the stock depending on your directional view with CFDs.
Are stock options available on Pepperstone?
The firm does not offer options for traders.
Latest Pepperstone News
- Pepperstone, one of the biggest online trading brokers in Australia have introduced equity CFDs on 50 leading Australian shares to UK clients. The new contracts will be available over the multi basset friendly MT5 trading [...]
- Melbourne based CFD & forex broker Pepperstone announced this week that it had secured a DFSA (Dubai Financial Services Authority) license as part of the groups Middle East expansion. Pepperstone (read Pepperstone reviews) will operate [...]
- 7th January 2020 Richard BerryAs a relatively new forex broker founded in Australia in 2010 Pepperstone has been gradually expanding it’s global footprint as well as offering more tradable instruments and moving on from the core Forex pairs in [...]
- If you’re looking to escape the clutches of ESMA’s leverage cap by going with an ASIC regulated broker and taking your trading offshore here are a few things you need to know. ASIC regulated brokers [...]