Currencies Direct Customer Reviews
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Excellent customer service, friendly and well informed staff. Good rates and efficient service.
Very helpful and very patient advisers. It was my first time using Currencies Direct and I was terrified to transfer money online. The advisers were very reassuring and guided me through with great care and kindness. I will use the company without the slightest hesitation in the future. The exchange rate is also very good. Thank you for your help.
I have been a customer for quite a few years and wouldn't use anyone else.
They are professional, Polite and more than helpful. Nothing is too much trouble. Plus their rates are always good too. Thank you Currencies Direct
Very friendly, helpful and efficient.
Would recommend without hesitation.
Great service Grace guided me through the set up procedure very well. The transfer was completed quickly and without fuss. I will definitely use this service again.
I have a Currencies Direct account which enables me to transfer money from one bank to another the same day. You don't have to keep money in this account, it just holds your relevant banking details. Once your account is set up, the on line process is so simple it literally takes 2 minutes, very important if you need to transfer money quickly. The transfer rates are always competitive. Thank you Currencies Direct for making my life so easy, I highly recommend your service.
Great service from start to finish, very friendly and helpful, will definitely use them again.
Excellent. Patient helpful advisors, especially Jade who has always talked me through a transaction. Thank you Jade!
I must be the worst customer bar non, not computer literate and hard of hearing too. However I was patiently talked through the process, they were so reassuring, nothing was to much trouble. I would confidently recommend Currencies Direct to anyone, great people.
Outstanding service. Very efficient . Will have no problem using them again.
Very efficient and friendly service. A special thanks to Adam Townley for his helpfulness.
Once again received excellent prompt service from this company and in doing so saved a lot of money.
Jeanette Smith was excellent from beginning to end
Very helpful, when setting up all the detail. Quick transaction
as always no hassle straight foward no problems as it should be
Friendly staff, quick service and competitive rates what more does one need to move money around.
Excellent service from start to finish.
I use the website on a regular basus sibce 2006. Its good to kniw tgat my money will be transferred securely
I use the website on a regular basis since 2006. I know that my kiney will be transferred securely.
Very easy to use App. Very efficient and quick service.
Fast, efficient and friendly service from Currencies Direct. Good exchange rates and excellent communication and notification service.
Without doubt first class service
Quick efficient service
Excellent service and friendly helpful staff
Always really helpful and supportive team.
No problem Recommending CurrenciesDirect Moraira!
We have been using Currencies Direct to make international transfers for about 10 years. They are efficient, friendly and definitely cheaper than using our regular bank.
Number 1 for me. Only company I will use in the future
I always get excellent service
Unfortunately, although in the past I have been satisfied with the rate offered BY CD, I have used another provider as the exchange rate offered is much better than CD.
I have had a very good experience with CD over the past few years. Unfortunately I will now use another provider.
Currencies Direct consistently provides outstanding client service. All transactions are conducted efficiently, accurately, pleasantly.
Good rates, timely transfers to Spain. Beats my bank hands down.
Friendly, efficient and very helpful - Currencies Direct removed all the stress!
Vers speedy by telephone with excellent service but terrible software that drives the registered account that makes it very difficult to use on-line
Fantastic service, very competitive rates. So friendly and helpful. Highly recommended
Friendly and helpful on all the occasions I have been in contact with operatives.
Call backs made in a timely manner.
Would recommend this company.
Been using Currencies Direct regularly for 18 months. They provide a friendly and efficient service with very competitive rates. If you find rates cheaper elsewhere they always match it. Due to BREXIT an anomaly occured where locsl banks were charging an overseas handling fee. Currencies Direct repayed those fees each time and on the same day. Will happily recommend them 100%.
I was recommended to use Currencies Direct by friends, I can honestly say I have not been disappointed with their service. Which I found to be friendly and efficient.
I’m not gonna lie, I’d never sent money abroad before l, and the first time I was sending 200k to say I was nervous is a understatement, but CurrenciesDirect was fantastic talk me through the process, was fantastic even rung me to say the money had been sent, because I was so worried, only company I use now, if they ain’t gonna nick 200k, definitely nothing else to worry about sending
Quite simply, it works, and it's not complicated.
It helps if you have your IBAN ready before you start.
Fast ,,reliable,,trustworthy, ,,used for a few years now ,, see no reason to change
Very good and easy to use App.
All employees are friendly, helpful and very efficient.
I look forward to using on a regular basis.
My late husband always used this firm and now I am doing the same. From the start, whoever I talked to, I have only met with friendliness, helpfulness and politeness. Thankyou team
Great service as always. Cannot fault their rates or their service. Have used them for around 18 months and never had a problem.
Friendly, helpful and efficient service - look forward to using them again shortly.
Fast and efficient service and always had great rates
Excellent service. Always polite and friendly staff.
Always very helpful and efficient on service and advice. Recommended.
Use this service regularly, always fast and efficient and great rates
Staff always helpful, polite and efficient. Money transferred immediately, we have used Currencies Direct for several years now and have recommended them to friends.
We've found currencies direct to be fast and reliable. We would highly recommend!
I have used Currencies Direct for several years now on a regular basis, better than my Bank, and very efficient. Great way to send money abroard...a service you can rely on in these difficult times.
I have used CurrenciesDirect for the past 6 years since purchasing our first property in Spain, we have always found them to be very professional, explaining everything in detail, processing our transfers very quickly & easily, we use them approx 6/7 times every year.
I have been using this company for many years and the service is and always professional helpful and nothing is to much trouble. I regular transfers with them and its always on time and at the best price available.
I have been using Currencies Direct for seversal years now. Its easy to make transfers, check rates etc on line but if I need assistance there is always someone there to assist. I definitely recommend this organisation and the staff
Been using CD for two years now, very efficient on line transaction service, minimal intervention required and only a phone call away if you need to speak to someone. Daily market updates via e mail from Senior Dealer. Recommend without reservation
Been using their services for more than 5 years now. Always very helpful and easy service to use. Love their online app too. A very safe way of transferring money between countries.
I have used this service for a while now and its a great service,any currency,great rates,one of the best for a quick transfer give them a try
I have used CurrenciesDirect for many years as an overseas home owner to move currency from UK to France. they have got better as time as move on & would definitely recommend them.
Superb service, I put my order in and the following day the currency is where I want it. No messing about just superb service. Keep it up.
Good, efficient service
Used CurrenciesDirect for many years as an overseas home owner.. they have got better as time as move on & would definitely recommend them.
Excellent speedy service, good rates and great security. One of the best!
Used currencies direct for many years, always excellent service. Since it improved the rate for smaller transfers its the best in the market. The wallet system is so useful for taking advantage of increases in rates. Well done to the team and thanks for making it easy to use.
I'm happy with the service
Thank you Currencies Direct for doing such a great job of looking after my clients.
Jade was very helpful explaining the procedure prior to my transaction.
I have used Currencies Direct for some years to move currency from UK to Spain and from Spain to South Africa and UK. It is a great service, easy to use and the customer service is excellent.
A pleasure to deal with🤗
Excellent service, easy app... saved me tonnes when moving to Spain. Thanks CD!
Very good and competitive pricing, I saved £125 on 8600 Euros compared to my bank. Extremely helpful currency manager who led me through the whole system and made sure that my time sensitive transaction was successfully expedited, well done Jeannette Smith, I could not have asked for more!
What is Currencies Direct?
Currencies Direct was the first money transfer provider in Europe and was launched in 1996 by Mayank Patel and Peter Ellis.
It allows customers to transfer money online, through the company’s app, in one of its branches or over the phone with the help of an account manager.
New customers need to register by filling out an online form, then they agree a currency amount and exchange rate. Customers send their money to Currencies Direct via card or bank transfer, and it can then be sent to more than 200 countries in over 40 currencies.
Currencies Direct has a network of 22 offices around the world and serves more than 325,000 personal, business and online selling clients.
Currencies Direct provides both personal and business transfers and its service for individuals includes 24/7 transfers with no fees, rate alerts and the option to buy currency in advance. Products include spot contracts, forward contracts, and limit orders. Business clients can access batch payments, local collection accounts and a range of risk management tools.
The company made more than 550,000 payments last year, trading £7.5bn in currency. It has the highest level 1 credit rating with Dun & Bradstreet.
Currencies Direct Currency Transfers
Transferring money with Currencies Direct is straightforward. You set up an account, send your money to them using bank transfer or debit card in USD, EUR or GBP.
You then choose the currency that you want to send money in, book a rate through their website, through the app or by calling an account manager. Once you have provided your details and those of the receiver, Currencies Direct converts it and deposits it in the recipient’s bank account.
Where Currencies Direct compares favourably to competitors is in its global reach, with offices on five continents in countries such as France, UK, India, China and South Africa. It also has more than 500 staff, with many account managers who are multilingual.
With bespoke services for both personal and business clients, it is an all-rounder which is especially well-equipped for use by online sellers, or anyone involved in the import/export trade, buying property overseas, emigrating or sending money to loved ones.
However, you can only send up to £25,000 24/7 online via desktop, smartphone or through the app with higher amounts having to be arranged over the phone.
Currencies Direct Exchange Rates, Charges & Fees
There are no transfer fees and no charges for most Currencies Direct transactions, no hidden fees or commissions, with 90% of its transactions being free. If there is a fee, the company said it will contact you first.
No transfer fees provides scope for significant savings, given that some banks can charge up to £25.
Live exchange rates are updated around the clock. Once you join you can log in and check live exchange rates instantly online. You can also set up rate alerts.
New online seller customers can open an account for free and there are no monthly charges or payment fees. There is a 0.1% receiving fee applied to all funds collected on an account.
Same currency transfers are also available at a competitive rate, with customers being asked to contact the company for the latest details.
Currencies Direct do not display fees, but offer the below rates in our quote comparison tool:
|0 - 1,000||1.20%|
|1,000 to 10,000||1%|
|10,000 to 100k||1%|
|100k to 500k||1%|
|500k to 1m||1%|
Currencies Direct Money Transfers
Currencies Direct lets you transfer funds in 60 different currencies, ranging from the Swiss Franc to the Fijian Dollar, but the company adds that if you cannot find the currency of your choice to contact them and discuss your requirements.
It generally does not cost anything to transfer money but if there are charges, Currencies Direct said it will contact you beforehand.
Currencies Direct compares favourably to other providers in terms of cost – the lack of transfer fees is a major potential money-saver. Likewise, the range of currencies you are able to transfer money to is impressive, although smaller than some rivals. The company prides itself on local knowledge, with offices all over the world and multilingual account managers.
Currencies Direct Customer Support
Currencies Direct has dedicated account managers which provide support over the phone on 020 7847 9400. Customers can call them to transfer funds as well as access general support and advice.
Once registered with Currencies Direct you can also access the online system 24 hours a day, seven days a week, and obtain expert guidance on the markets from the company’s team of specialists.
Their team can also provide live market quotes and assist you in the choice of the transfer services that best suit your needs.
Customer services is something the company says it prides itself on and it has a five-star Trustpilot rating.
Currencies Direct Live Exchange Rates
Live exchange rates are currency exchange rates which are updated in real time. Currencies Direct provides live exchange rates 24/7 which can be accessed by simply logging on to your account.
Exchange rates are important because if you are transferring money into another currency, the rate will determine how much of the new currency your existing currency is worth.
At any given time this figure can go up or down, which is why it is vital to be able to view the latest live rates. You can follow exchange rates on its currency charts page.
You can also tell Currencies Direct what your target exchange rate is and they will buy the currency on your behalf when the target is hit.
You pay a small markup on existing interbank/mid-market exchange rates which is typically less than 1%. The higher the transfer amount, the lower the margin is. This is similar to rivals such as TorFX. Currencies Direct also compare their rates against the banks every month using the International Money Transfer Index (IMTI).
Currencies Direct currently advertises its rate at 1.1441 compared to rival TorFX at 1.1418. These compare to high street banks such as Bank of Scotland (1.1159), Barclays (1.1266) and HSBC (1.1213) - which translates as a saving of £194 when you transfer £10,000 into Euros with Currencies Direct.
Currencies Direct Available Currencies
There is a large range of more than 60 currencies, this is the same as rival TorFX, but less than Moneycorp at 120.
The currencies available at Currencies Direct include AUD, CAD, DKK, EUR, HUF, INR, JPY, MUR, MAD, NZD, NOK, PLN, RON, SGD, ZAR, SEK, CHF, THB, AED, USD, HKD, and RMB. Customers can contact the company if they require currency that is not on the list.
You can send money to more than 200 countries including the whole of Europe, Australia, USA, Canada, New Zealand and South Africa.
Its most popular currencies are the Australian Dollar, American Dollar, Canadian Dollar and the Euro.
Currencies Direct App & Mobile Transfers
Currencies Direct has several ways of transferring money including via its app, the website, in branches and over the phone with a specialist member of staff.
The app is available on Android and iOS. The app lets you transfer money and also set up rate alerts, which inform you when your chosen currency hits your preferred exchange rates so you can trade at a time that suits you.
The app provides similar functionality to that of rivals such as TorFX, which has an app that allows you to check live exchange rates, set rate alerts, change your account information and track the status of transfers.
Some people have complained on the Play Store and Apple App Store about some aspects of its functionality.
Currencies Direct Online
Once you have signed up for an account, you are able to transfer money online via the Currencies Direct website.
The website is user friendly, multilingual and provides a wide range of functionality. The site is divided between Personal and Business sections, each with specific tools and relevant information.
You can make secure payments, buy currency to use at a later date, check live exchange rates, set rate alerts, view your balances, track the status of transfers as well as add and manage recipients.
In terms of functionality, the site is broadly similar to competitors such as TorFx, which also lets you use your online account to check exchange rates, add recipients, set Rate Alerts and manage your account information.
Currencies Direct Business Accounts
Currencies Direct lets you set up three types of accounts, personal, business and as an online seller. The last two are distinct from each other and would-be customers are encouraged to call for advice if they are not sure which one to go for.
Business accounts provide access to a dedicated business team who can advise you on payment solutions which are tailored to your specific needs. It also comes with specific risk management products such as forward contracts, market orders and options, which are designed to help mitigate against any market volatility.
With branches in 23 countries, Currencies Direct also makes it easy for you to access their services face-to-face. This is an option that is worth exploring if you don’t quite feel comfortable accessing money transfer online or via an app.
Currencies Direct Euro Exchange Rates
At time of writing, its Euro exchange rate was 1.1662 which means transferring £10,000 would return €11,661.97, this would be on average £249.09 more than high street banks.
There would be no transfer fee involved and transfers would take between one and three days.
OFX has an exchange rate of 1.1548, while TorFX’s is 1.1662 which would result in a saving of £246.09 compared to high street banks. Neither carry transfer fees.
Currency Solution’s exchange rate of 1.615 would return €11,614.55 from £10,000 sent. There would also be no transfer fee.
All have a turnaround time of between one and three days.
Currencies Direct US Dollar Exchange Rates
When transferring £10,000 into USD with an exchange rate of 1.3685, this would return $13,684.73, a saving of £253.32 compared to high street banks. There would be no transfer fee and it would take between one and three days to process.
Global Reach has an exchange rate of 1.363, so £10,000 would return $13,629.72, a saving of £213.32 on high street banks. Currency Solutions has an exchange rate of 1,3642, returning $13,642.10, a saving of £222.32 compared to high street banks.
TorFX offers an exchange rate of 1.3685, returning $13,684.73 on £10,000 sent, a saving on banks of £253.32 – the same to the penny as Currencies Direct.
All have a turnaround time of between one and three days.
Currencies Direct Security & Regulation
Currencies Direct is authorised by the Financial Conduct Authority (FCA) in the UK as an Electronic Money Institution under the Electronic Money Regulations 2011
This is important because the FCA ensures providers are suitable and responsible for handling client money and that there is some degree of protection in place.
Using an FCA regulated firm means you are using a company which has been assessed and shown to meet a certain standard of quality, reliability and suitability.
In the USA, Currencies Direct is registered as a Money Services Business at federal level with the Financial Crimes Enforcement Network (“FinCEN”) a bureau of the U.S. Department of Treasury.
In the EU, its services are provided by Currencies Direct Spain, which is authorised by the Bank of Spain as an electronic money institution.
Currencies Direct Pros
The overriding draw of Currencies Direct is its simplicity of use, good customer service and lack of transfer fees as well as no hidden costs. What you see is invariably what you get.
- No Transfer Fees - Currencies Direct prides itself on zero-fee transfers, regardless of which country you are transferring funds to.
- Customer support – the company has branches around the world and dedicated telephone experts to assist with transfers.
- Wide range of currencies – you can transfer funds in 60 currencies spanning every continent.
- Bespoke solutions – Currencies Direct says that if you can’t find the service or currency you’re looking for, to contact their experts to see if they can help.
Currencies Direct Cons
There are some aspects of Currencies Direct which would make it unsuitable for certain clients, especially in terms of sending money to countries with less popular currencies.
- Some currencies not supported – there are some currencies which the service does not support which its rivals do, especially African currencies.
- No cash pickups – You can only send money through bank transfers to the recipient’s account.
- Lower rates on some transfers – Currencies Direct offers lower exchange rates on smaller transfer amounts.
Currencies Direct Alternatives
The money transfer market has become something of a crowded field and there are many alternatives for anyone looking to shop around.
Where Currencies Direct stands out from the crowd is in its maturity. It’s been around for years and has established a solid reputation in its field. It also benefits from having physical branches around the world and over 500 staff. The company prides itself on being able to provide one-to-one support over the phone or in person.
Currencies Direct’s major selling point is that it has no transfer fees. Some of its competitors have followed suit but it still remains the factor which lets it truly stand out from the crowd.
It still only lets you transfer a maximum of £25,000 online, with larger amounts having to be arranged over the phone, so a business that has regular large transactions may be better looking elsewhere.
Likewise, personal customers looking to send money to friends or family in certain African countries will find that Currencies Direct does not have their desired currency. They too would have to look for an alternative option.
Currencies Direct FAQs:
This review was last updated 30th March 2021