Wise Reviewed: Best Money Transfer App 2025

I made a transfer to a Canadian company 1.5 months ago, and the funds have not yet been received. After multiple emails, Wise insists that the money was paid out. However, I have received an official statement from the recipient’s bank confirming that the money has not been received. Wise’s complaints department sent me a final letter stating that, according to their records, the funds were paid out.

Additionally, Wise states the following in their Customer Agreement regarding their responsibility for losses:

Quote from Wise’s Terms:

“Our Customer Agreement also explains our responsibility for losses in Section 29:

29.1 Unforeseeable loss or damage. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during your sign-up process.

29.9 We are not liable for things which are outside of our control. We (and our affiliates) cannot be liable for our inability to deliver or delay because of things which are outside our control.”

Despite these terms, Wise has not been able to resolve this issue, and the money has still not been delivered as promised.

find it irresponsible that Wise does not conduct any investigations into the matter. The Canadian bank associated with Wise is unable to provide any information, as everything goes through Wise. Wise must be capable of tracking the funds and providing precise details about where exactly the money is, who received it, and to which bank account it was deposited.

I would advise everyone to be cautious when transferring large sums of money with Wise. They are not capable of executing a secure money transfer!

I am sharing my experience with Wise to warn fellow business owners about the serious risks and unacceptable practices you may encounter if you choose to use their services.

My business, is a legally registered travel agency in the UK, and I relied on Wise to manage payments for my photography and cultural tours, primarily in South America. Things took a turn for the worse when Wise froze my account and accused my business of violating their Acceptable Use Policy, citing my once-a-year humanitarian trip to Cuba.

Despite explaining multiple times that:

No Cuba-related transactions were ever processed through Wise (I use a separate European bank for this purpose),

My tours comply with the “Support for Cuban People” category authorized by OFAC, designed to help Cuban citizens outside state control,

Wise completely ignored the facts. Their customer support team responded with automated messages, refused to engage in any meaningful dialogue, and even lied, claiming they didn’t monitor my emails—despite clear evidence to the contrary. After days of chasing them and providing thorough documentation, they chose to close my account without justification.

The Consequences:

Wise left my business in chaos, disrupting essential transactions and client arrangements.

Their rigid policies align with sanctions widely condemned by the global community, and in doing so, they indirectly support humanitarian suffering.

The Bottom Line:

Wise is unreliable, unresponsive, and unethical. If your business has any complexity or humanitarian focus, beware: Wise will shut you down without notice or explanation, and customer support will abandon you. Their actions have serious real-world consequences.

Avoid Wise if you value your business stability or require ethical and accountable financial services. There are far better alternatives out there that won’t put your livelihood at risk Beware: Wise’s Unethical Policies and Unresponsive Support Cost My Business

Cost effective and efficient

Best transfer rate by far for low value (£1000 to £100,000), low cost – pound to euro exchange rates; I wouldn’t use anyone else.

It is so simple to use,the rates are great and takes seconds to reach my destination

Better than competitors

I have found Wise reliable and very solid, with many international transactions completing in seconds!

If only they were as cheap as they used to be

This financial service banned my transfer to a person residing in the city of Zaporizhzhia, Ukraine. Their rationale was that, in their opinion, Zaporizhzhia is under sanctions. However, this is inaccurate. While the Zaporizhzhia oblast is partially occupied and the occupied areas are under sanctions, the city of Zaporizhzhia remains under governmental control. They have conflated these distinct situations. Despite providing them with numerous resources to clarify this, they have not reviewed them and now intend to restrict my account. This demonstrates a significant level of incompetence in the current political and legal situation.

Wise has always been easy to use to transfer funds and the rates are competitive. Once the money hits their account it is seamlessly sent to the recipient.

prompt

Easy to use, fees are too high

OK does the job

Good app and process but there are a lot of layers of charges which make a transfer seem complicated

told me one thing delivered another – service not usable

Simple process to deposit funds, move to a variety of other currencies and spend or transfer to banks in other currencies. Very low charges and money held in Wise account can be invested for you. Excellent bank Facility all round.

Very reasonable rates and quick transfer of funds

Very easy to use app for transferring and converting currency with clear fees and no hidden surprises.

VERY GOOD

No view

Difficult to get proper support when needed.

Great rates and decent app

very useful services for movingoney abroad and receive money from abroad

Nice

Best in class

n/a

Really easy service to use with reasonable fees. Having a virtual bank account in every currency I deal with makes paying and receiving money from abroad really easy. Auto conversion ensures that if one of my foreign virtual accounts doesn’t have enough funds then money is converted into it from one of my other virtual accounts

Absolutely, the best currency provider available.

Good rates

Reasonable ok.

excellent

Very reliable and fast transfers

I have had an account for several years. They would be my first thought when transferring currency.

Quick and easy to make currency transfers at great rates.

Higher transfer fee than HSBC

Good all rounder

Good value and very efficient

Much better value than my bank + easy to use

Works fine for me

Good reliable and consistent

Excellent service

Good value , A Bit awkward to use but seems secure

Good

Easy to use particularly in transferring small amounts

Great

Easy & good value

Innovative products and good value

Fast and inexpensive transfers

Good overall

Quick, cheap, secure, professional

Straightforward

Excellent. Transparent. Innovative.

A little more expensive than Revolut but wider range of currency holding accounts. Would still like to see more – eg ZAR.

Quick and cheap

near instant currency transfer, wide range currencies

Excellent value for FX transfers

Very convenient and easy to use.

Excellent

Losing their edge as they have increased their charged

Great

Exchange slightly better than TorFX

The app is very easy to navigate

Not used.

Reliable transfer service

Ok

average support

brillant and fastest transactions

Efficient and quick service

Good service

Excellent service, downloading is very easy

Great service and delivery on time

OK

Super fast and reliable

No comment, sorry.

Uselss

good

No thoughts

Brilliant, cheap and simple to use

Wise is a great platform, easy to use, transfers are fast. Well integrated into banking apps. Low fees and good range of currencies available at fair exchange rate

Provide the best rates. Fast service.

Gave confidence

OK

NA

simple in use, good platform for currency exchange and money transfer

A

Good but getting less competitive