Airwallex UK Review: FX, Business Payments & Competitor Comparison

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Airwallex Customer Reviews

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Good for businesses with cross-border operations

4th December 2024

Airwallexis a no-brainer for any business managing cross-border payments or treasury operations. Its standout all-in-one feature streamlines financial management by providing local bank account details for multiple foreign currencies, offering competitive FX rates, and enabling the creation of corporate cards for diverse purposes.

Kun Ng
Verified

Airwallex Expert Review

Airwallex offers global business accounts, high-speed FX transfers, multi-currency cards, online payments, embedded finance, and expense management solutions.
Airwallex

Provider: Airwallex UK Limited

Verdict: Airwallex is great for businesses that want an all-in-one platform to easily manage their finances across borders. It’s not a bank, but it does provide banking-type services, enabling seamless business payments and money management around the world. Its home country is Australia, but it is available to customers in a number of countries worldwide, including the UK.

What is Airwallex?

Airwallex’s main product is the multi-currency Airwallex Business Account, which allows your business to hold money from more than 20 currencies in a virtual wallet, collect money in more than 180 countries and send payments to more than 150 countries.

For Australian customers, it also offers the Airwallex Yield, a savings account where you can earn a return on your US Dollar and Australian Dollar holdings through Airwallex’s investment in JP Morgan’s low-risk money market funds.

How much does Airwallex cost?

Airwallex offers some services at no cost. These free services include:

  • opening foreign and domestic currency accounts
  • use of a multi-currency wallet
  • global money transfers using local transfer methods
  • sending direct debit funds out of your Global Accounts
  • multi-currency virtual cards with no international transaction fees
  • first five employee cardholders added to your account for physical and virtual cards (compatible with Apple Pay and Google Pay) integrated with Airwallex Expenses
  • expense management with receipt capture and approvals tools integrated with your accounting software
  • Bill Pay to upload, approve, pay, and reconcile your domestic and international bills within your Airwallex account
  • connect Airwallex to certain softwares including Xero and Quickbooks and others

Airwallex makes money by charging a monthly subscription, transaction costs and marking up FX payments. Fees charged vary depending on the country where you open the account. What follows is for UK Airwallex account holders.

Payment acceptance fees: These apply to the Airwallex Business Account and are the costs businesses incur to process customer payments. These range from 1.30% + £0.20 for UK cards to 3.15% +£ 0.20 for international cards. A full breakdown can be found here.

Foreign exchange conversions: Airwallex charges 0.5% above interbank exchange rates for USD, HKD, CNY, AUD, EUR, GBP, CAD, SGD, CHF, NZD, JPY, and 1% above interbank exchange rates for all other currencies.

Making money transfers using SWIFT methods costs £10 – £20.

Is Airwallex safe (regulated)?

Airwallex is not a bank. But it is licensed as an Electronic Money Institution (EMI) by the UK regulator the Financial Conduct Authority (FCA) and the Dutch National Bank in the Netherlands. Your funds are always safeguarded in line with the local regulations where Airwallex operates.

Is Airwallex a good business bank account?

Yes, Airwallex is a good business bank account if your company is doing a lot of business with customers and suppliers in different countries.

Besides competitive rates on currency conversions, Airwallex’s key difference to many of its competitors is that businesses can collect online payments from domestic and international customers in their local currency, hold funds in their Airwallex account, and use those funds to pay out to international suppliers using Airwallex borderless cards and high-speed transfers – all whilst avoiding costly currency conversions.

Revolut and Wise do also offer multi-currency accounts, but the big traditional business banks – HSBC, Barclays, Lloyds or Natwest – don’t. Starling only has two foreign currency accounts available (USD & EUR). Revolut and Starling, along with the old established banks (except Natwest) also charge fees just to have a business banking account, whereas Airwallex, along with Wise, do not charge account fees.

Another crucial difference is that Starling, Lloyds, Barclays, HSBC, Natwest do not offer payment gateway or payment link capability – Airwallex does, making it easier for businesses to receive money by accepting online payments without the need for a physical card terminal or website.

At a glance: how Airwallex for business compares to major banks and others

No account fees 0% transaction fees

FX rate

(in addition to interbank)

Multi- currency account 0% international card fees Dedicated account manager
Airwallex 0.5% – 1%
Wise 0.3% – 3.56%
Revolut £0 – £100 per month Within plan allowances 0.4% outside plan allowance Within plan allowance
Starling 0.4% + local fee EUR, USD and GBP only
Payoneer 0.5% – 2%
HSBC Up to 3.5%
Barclays 2.6% – 2.82%
Lloyds Up to 2.6%
Natwest Up to 4%

Source: Airwallex

Compare Airwallex to other business bank accounts

Business Bank AccountMonthly FeeFree TransactionsIdeal ForCustomer Reviews
Starling Bank£0UnlimitedSMEs, freelancers
4.9
(Based on 390 reviews)
Revolut£05 free transfers/monthInternational trade, tech-savvy users
4.6
(Based on 510 reviews)
Lloyds Bank£0 for 12 months, then £8.50Free electronic paymentsSmall businesses, startups
4.0
(Based on 21 reviews)
Barclays£0-£6Free transactions based on planVarious business sizes
3.9
(Based on 18 reviews)
Tide£05 free transfers/monthStartups, digital-only banking
0.0
(Based on 0 reviews)
HSBC Kinetic£0 for 12 months, then £6.50UnlimitedSole traders, small businesses
3.0
(Based on 2 reviews)
Natwest£0 for 24 monthsFree transactions for 24 monthsStartups, SMEs
0.0
(Based on 0 reviews)
Mettle£0UnlimitedDigital-first businesses
0.0
(Based on 0 reviews)
Monese£9.95Free UK transfersMobile-first users, international payments
5.0
(Based on 1 reviews)
Virgin Money£0UnlimitedBusinesses with turnover < £1m
0.0
(Based on 0 reviews)
Airwallex Explore£0 to £19 per monthUnlimitedMulti-currency accounts
0.0
(Based on 0 reviews)

Is Airwallex good for international payments and foreign exchange?

Airwallex compares very favourably to its competitors in terms of cost for businesses that need international payments and foreign exchange services.

Airwallex charges 0% on international transfers for the majority of currencies via local methods in 110+ countries. Only Starling, and to a limited extent Revolut, offer the same 0% deal. Challenger payment service Wise charges a fixed fee of £0.59 plus a variable fee depending on how much is being transferred, starting at 0.33% on international payments. Traditional business banks HSBC, Lloyds, Natwest and Barclays also all charge.

Airwallex is also a good deal for businesses involved in a lot of foreign exchange transactions. Airwallex changes the interbank rate – the interest rate banks use when trading foreign currency or lending money to each other – plus 0.5% for most major currencies, and 1% for all other currencies. Wise is among the most competitive alternatives on foreign exchange, charging 0.3% – 3.56%. HSBC charges up to 3.5%, Barclays between 2.6% and 2.82%, Lloyds up to 2.6% and Natwest up to 4%.

Airwallex business money transfer alternatives

Corporate Currency BrokerNumber of CurrenciesMin TransferForward ContractsCurrency OptionsCustomer ReviewsGet Quote
TorFX Currency Broker40£10024 months
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OFXBusiness Money Transfers55+£25012 months
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Global Reach Currency Broker30+£3,00024 months✔️
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Clear Treasury Logo35+£1,00012 months
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Airwallex Versus Wise, Revolut, Adyen, Stripe, GoCardless & PayPal Alternatives

Airwallex only offers its services to business customers, giving them multi-currency accounts, the ability to send and receive money around the world fast and at a low cost, borderless debit cards to spend in multiple currencies, plus the option to use cross-border expense management and accounts payable tools within the account.

In detail: Airwallex versus the competition – Here’s how Airwallex compares to some of its major competitors.

Airwallex Versus Wise

Wise, formerly Transferwise, offers UK and EU business customers multi-currency accounts, virtual debit cards, batch international transfers, accounting software integrations and payment requests. It also has a range of services for non-business customers.

The key differences between Airwallex and Wise for business customers are:

  • Airwallex has no account set up fee. Wise is £60.
  • Airwallex’s multi-currency account has options for 23 currencies. Wise has nine.
  • Airwallex has global payment coverage in 150+ countries. Wise has 70.
  • Both accounts offer either same day or instant payments, depending on the country.
  • Airwallex charges 0% fees for domestic transactions. Wise isn’t clear what it charges to send money domestically, though receiving local payments is free.
  • Airwallex charges 0% international transaction fees when sending via a local payment network. Wise charges a fixed fee of £0.59 plus a variable fee depending on how much you are transferring, starting at 0.33%.
  • Airwallex’s foreign exchange rate fee is between 0.5%-1% above interbank exchange rates. As with international transactions, Wise charges a fixed fee of £0.59 plus a variable fee depending on how much you are transferring, starting at 0.33%.
  • Airwallex is a fully functioning payment gateway which allows businesses to collect customer online payments. Wise offers limited ability for businesses to accept payments via cards.
  • Both Airwallex and Wise offer debit cards. They both also offer expense management.
  • Wise business account holders can earn interest on their GBP, USD and EUR balances. Airwallex does not pay interest.
  • Airwallex allows customers full bill paying and accounts payable functions. Wise offers basic versions of this via Quickbooks and Xero.
  • Airwallex is integrated with Xero, Netsuite, Quickbooks and others. Wise is integrated with Quickbooks and Xero.

Airwallex Versus Revolut

Revolut is a global financial technology company with headquarters in the UK that has been offering banking services for retail customers and businesses since 2015. After a number of years of trying, in July 2024 it was finally authorised as a UK bank, subject to restrictions, an important step towards launching its bank to customers in the UK.

Fees to use a Revolut business account start at £0 per month, making them attractive to some of the smaller businesses like freelancers, gig workers and director-only limited companies, who it offers domestic payments, simple foreign exchange, and global payments to invoice UK and international clients.

The key differences between Airwallex and Revolut for business customers are:

  • Revolut’s monthly account fees range from £0 for a very basic account to £79 per month (with custom pricing for larger businesses). Airwallex has no monthly account fee for all.
  • Revolut has a multi-currency account with 25 currencies (with a single IBAN). For Airwallex it is 23.
  • Revolut offers a limited number of no-fee local transfers, depending on the type of business account you have. After that, a £0.20 per transfer fee applies. Airwallex doesn’t charge domestic transaction fees.
  • Revolut has a capped number of no-fee international transfers, depending on the type of business account you choose. Outside this allowance, a £5 fee applies per transfer. Airwallex doesn’t charge for international transactions when sending via a local payment network.
  • Both Revolut and Airwallex allow online payments using, for example, payment links.
  • Revolut and Airwallex both give business customers access to bill paying and accounts payable methods.
  • Revolut pays business customers interest on their accounts ranging from 2.25% to 3.51%, depending on their plan. Airwallex does not pay interest.
  • Revolut provides global payments to 100+ countries. For Airwallex it is 150+.
  • Revolut charges a foreign exchange rate of 0.6% outside your plan allowances, plus an extra 1% for exchanges outside market hours. Airwallex charges 0.5%-1% above the interbank exchange rates.
  • Revolut integrates Xero, Quickbooks, Sage, Zapier and Woo into your business account. For Airwallex it is Shopify, Woo, Magento, Xero, Quikcbooks, Netsuite and more.

Airwallex Versus Adyen

Adyen is a financial technology platform that allows businesses to accept e-commerce, mobile, and point-of-sale payments. It was founded in 2006 in the Netherlands, but it operates across Europe, North America, Latin America and Asia Pacific.

Businesses can use Adyen to accept card payments, digital wallets, and more on any channel, from web to in-app as well as subscription and pay by link. They can also manage in-person payments in a single platform, and see all payment data across stores and regions in one place, connecting to a wide range of pre-certified payment terminals and devices.

The key differences between Airwallex and Adyen for business customers are:

  • Adyen uses two pricing methods; interchange++ and blended pricing.

Interchange++ charges a fixed processing fee (which seems to be pretty consistent at €0.11 or £0.11) plus the interchange rate (around 0.3-0.4% of the transaction amount in Europe and 2% in the US) and scheme fees for each transaction (fees charged between banks for processing credit and debit card payments). For example Adyen fees for a payment via Visa/Mastercard would be the interchange + €0.11 per transaction + 0.60% (charged by the bank doing the processing).

Blended pricing is an all inclusive fee per transaction, which is easier but can be more expensive. For example Adyen’s fees for payments via American Express would be 3.95% + €0.11 per transaction.

Airwallex uses a similar pricing model for payment by cards –  1.3% + £0.20 for UK/EU cards, 3.15% + £0.20 for international cards, and a flat 1% fee for other payment methods.

  • Adyen supports 190+ transaction currencies and 40 settlement currencies. Airwallex 180+ transaction currencies, 23+ account currencies.
  • Adyen charges 0.9% on top of exchange rates for major foreign currency settlements and 1.8% for exotic currencies. Airwallex lets businesses access interbank FX rates + 0.5% to convert between 11 major currencies, collects and holds funds in 23 currencies at no extra cost, and allows no-fee global transfers to 180+ countries via local payment rails.
  • Adyen supports in-person point of sale transactions. Airwallex doesn’t.
  • Adyen offers business loans. Airwallex doesn’t.
  • Adyen offers customers physical and virtual cards. So does Airwallex.

Airwallex Versus Stripe

Stripe is a payment processing platform that allows businesses to accept payments from customers online, in-person, or through their app. Stripe supports a variety of payment methods, including credit cards and debit cards, and offers a range of features to help businesses manage their payments.

Stripe is used by many businesses, including Amazon, Shopify, Salesforce, and Google. Stripe accounts are free to create, and users only need an email address and password to access them.

The key differences between Airwallex and Stripe for business customers are:

  • Stripe charges UK business customers 1.5% + £0.20 for standard UK cards and 2.5% + £0.20 for EU cards. Airwallex charges 1.3% + £0.20 for UK/EU cards, 3.15% + £0.20 for international cards, and a flat 1% fee for other payment methods.
  • Stripe charges a 2% FX fee – in addition to transaction fees – to convert foreign currencies to your domestic currency. Airwallex doesn’t charge currency conversion fees with like-for-like settlement, and to convert currencies Airwallex charges 0.5% – 1%.
  • Stripe is free to sign up. So is Airwallex.
  • Stripe offers access to an online gateway (a network through which your customers transfer funds to you) so you can get paid globally in 135+ currencies and dozens of payment methods. For Airwallex it is 150+.
  • Stripe allows businesses to maintain balances in multiple currencies and pay out in the currency that works for them. So does Airwallex.
  • Stripe offers virtual and physical cards in 20 countries, but international cards and currency conversion incur additional fees. Airwallex issues fully borderless virtual and physical debit cards.
  • Stripe allows point of sale payments. Airwallex doesn’t.
  • Both Stripe and Airwallex offer invoicing.
  • Stripe doesn’t offer expense management. Airwallex does.

Airwallex Versus PayPal

PayPal for Business is a payment solution that helps businesses accept and process payments online and in person. Accounts are designed to be easy to manage and use, even for businesses that are just getting started.

PayPal’s business plan also offers financial services, such as PayPal Working Capital cash advances and PayPal Business Debit Mastercard.

The key differences between Airwallex and PayPal for business customers are:

  • PayPal is free to sign up. So is Airwallex.
  • PayPal offers a multi-currency account for 25+ currencies. Airwallex offers this for 23+ currencies.
  • PayPal payouts take 3-5 business days and can be up to 21 days. Airwallex payouts are the same day in 85 countries and instant in 65.
  • PayPal charges 1.20% + £0.30 for card funded transactions and 2.90% + £0.30 for others on domestic transactions. Airwallex charges 0% on domestic transaction fees.
  • Paypal charges 1.29% + a fixed fee depending on origin for international transactions. Airwallex charges 0% international transaction fees for 110+ countries.
  • PayPal’s foreign exchange rate is 3%. Airwallex’s foreign exchange rate is 0.5% – 1%.
  • PayPal offers business debit cards funded by PayPal balance only. Airwallex offers business debit cards without restrictions (and the first five for employees are free).
  • PayPal allows businesses to send and keep tabs on invoices. So does Airwallex.
  • PayPal doesn’t offer ways to manage business expenses. Airwallex does.
  • PayPal allows point of sale payments. Airwallex doesn’t.
  • Both PayPal and Airwallex offer integrated accounting options.

Airwallex Versus GoCardless

GoCardless is a bank payment company based in the UK that allows businesses to collect payments directly from customers’ bank accounts, mainly using Direct Debits. Businesses can automate their payment collection process, including subscriptions, instalments, and invoicing, and GoCardless can collect payments from over 30 countries.

GoCardless can help businesses deduce admin, improve cash flow, save time, and run their business more efficiently.

The key differences between Airwallex and GoCardless for business customers are:

  • GoCardless uses a tiered subscription model that starts at Standard for recurring payments and mandates (£0 per month with transaction fees starting at 1% + £/€ 0.20 capped at £4/€4) then Plus that offers a bit more support (£50 per month and transaction fees at 0.5% + £/€ 0.20) and Pro that offers even more support and custom pricing for transactions (£200 per month). Airwallex doesn’t charge a monthly subscription fee and doesn’t charge domestic transaction fees.
  • GoCardless charges a 2% + £/€ 0.20 fee on top of subscription costs for collecting international payments outside the UK and Eurozone. Airwallex doesn’t charge fees for cross-border payments using local payment methods, for major currencies it charges the interbank rate + 0.5%, and all other currencies at the interbank rate + 1%.
  • GoCardless doesn’t offer borderless debit cards. Airwallex does.
  • GoCardless doesn’t offer business expense management. Airwallex does.
  • GoCardless offers one-off account-to-account payments via its Instant Bank Pay for which it charges 0.95% + £/€0.20 per transaction (or 0.45% + £/€0.20 for Plus and Pro plans). Airwallex doesn’t charge extra for account-to-account payments.
  • GoCardless doesn’t offer accounting tool integration. Airwallex does.

Pros

  • Multi-currency accounts held in 23 currencies with a borderless debit card
  • Collect money in 180+ countries and send payments to 150+ countries
  • Low-cost international transfers

Cons

  • Lack of live customer support
  • Instances of slow transfer process reported by some users
  • Some users have complained they get disconnected from their bank accounts with delays reconnecting
  • Pricing
    (4.5)
  • Business Banking
    (4.5)
  • FX & International Payments
    (4.5)
  • Customer Service
    (4)
  • Added Value
    (4.5)
Overall
4.4

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