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Transferwise Review: Transferwise offers fixed price mark-ups on international money transfers. TransferWise transparently displays its fee upfront and deducts it before conversion. No nasty surprises. TransferWise then uses the mid-market rate, independently provided by Reuters without any markup. The exchange rate is guaranteed as long as TransferWise receives your money within 24 hours.

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Transferwise Review Good Points

  • Very cheap and competative exchange rates
  • Simple sign up process
  • Backed by some serious investors including Richard Branson

Transferwise Review Bad Points

  • No advice or strategy for large transactions
  • No phone support
  • You can only convert at market, no different order types

Transferwise Customer Reviews:


Read Transferwise customer reviews and see what they have said about the service, pricing and currency transfer offering.

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Transferwise
Average rating:  
 4 reviews
by C on Transferwise
Online Platform (out of 5 stars): 1
Customer Service (out of 5 stars): 1
Fees & Pricing (out of 5 stars): 1

Appalling! No matter if you are a long time customer, their verification methods are a joke! They've been holding a transfer for over 3 days after taking my money, because they can't read the passport in the selfie they request as verification. If your doc is small or laminated, you don't stand a chance to be verified. My mortgage payment is at risk of default because Transferwise is holding my money, which is an illegal practice. I requested cancellation of the transfer and they said it is going to take 2 days to get it back. Which makes it a week without being able to access my own money. DO NOT USE TRANSFERWISE. Their customer service is appalling, treating long time customers as potential criminals, after they've been profiting from my money for years. STAY AWAY FROM THEM!!!

by Luke Bebbington on Transferwise
Online Platform (out of 5 stars): 5
Customer Service (out of 5 stars): 5
Fees & Pricing (out of 5 stars): 5

Great app, great rates, super fast.

by Bulent on Transferwise
Online Platform (out of 5 stars): 5
Customer Service (out of 5 stars): 5
Fees & Pricing (out of 5 stars): 5

Best exchange rates in the market, updated in near real time, with a stable and intuitive digital platform. The free international Bank accounts are handy, also. Would never consider using anything else for exchanging currency, this is the best value there is.


  • Online Platform: 5/5

  • Customer Service: 5/5

  • Fees & Pricing: 5/5

by Nick on Transferwise
Online Platform (out of 5 stars): 5
Customer Service (out of 5 stars): 5
Fees & Pricing (out of 5 stars): 5

Simple and easy to use for any FX.


  • Online Platform 5/5

  • Customer Service 5/5

  • Fees & Pricing 5/5

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TorFX

TorFX have been connecting their customers with great exchange rates and no transfer fees since 2004. They’ve won the Moneyfacts Consumer Award for International Money Transfer Provider of the Year five times (2016 – 2020) and have also won the Best Customer Service award four times (2016, 2017, 2019 and 2020). They have a five-star ‘Excellent’ TrustScore on Trustpilot. Dedicated account management The ability to transfer over the phone, online or by app Great exchange rates and hidden fees Tailored transfer services Free market updates Nigel Fox – Managing Director, TorFX

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