Saltus Customer Reviews

Saltus Customer Reviews & Expert Rating

The overall score out of 10 combines our expert rating out of 5 with the average customer rating out of 5.
10.0/10Excellent

Based on 500 customer reviews and our expert analysis

  • Experts commend Saltus for its highly personalised approach to wealth management, highlighting strong investment performance that consistently outperforms benchmarks while maintaining lower risk. The firm offers competitive, transparent fees and boasts high client satisfaction, reflected in a Net Promoter Score of 67, significantly above industry averages.
  • Across 500 user reviews on Good Money Guide, averaging 5/5, customers frequently praise the exceptional communication and personalised service provided by Saltus. Many highlight the effectiveness of their financial advice and the ease of understanding complex information. However, a few users express concerns over rising fees and the challenges of leaving the service.

Saltus Expert rating

Our expert rating is the average of the areas listed here, each scored out of 5 by our team.
5.0Excellent

Our experts have rated Saltus across one key area of our review framework.

  • Wealth Manager Rating5.0

Pros

  • Strong investment performance
  • Bespoke client service
  • Transparent, tiered fees

Cons

  • £250k minimum investment
  • Initial advice charge
  • Limited DIY option
See full expert review

Our verdict

Saltus won “Best Wealth Manager” in the 2026 and 2025 Good Money Guide Awards for it’s tailored financial planning and investment services. Saltus stands out in the UK wealth management industry by blending personalised financial planning with a sophisticated investment approach more often found in institutional circles. Founded in 2004, the firm manages over £10 billion in assets and holds Chartered status for its financial planning division, reflecting high standards in advice.

Summary

Saltus takes a highly personalised route from the outset, matching clients with advisers who align with their goals and communication preferences. Their planning process includes robust cashflow modelling and tax optimisation, resulting in comprehensive strategies that span life planning and investment management.

Their investment performance, as independently benchmarked by the ARC Private Client Indices (ARC PCI), is particularly impressive. Saltus has outperformed peers over 3, 5, and 10-year periods across cautious, balanced, growth, and equity risk categories — all while generally taking less risk. For instance, their core Growth strategy delivered an annualised 7.2% return over five years to the end of 2025, compared to 4.6% for the ARC benchmark.

Fees are competitive and decline as portfolios grow, with no exit charges and transparent upfront costs, especially for larger portfolios. The ongoing cost for a £1.5m client portfolio in their core investment strategies is around 1.45% (including financial planning), and investment-only clients benefit from reduced charges.

Client satisfaction is high, reflected in a 2025 Net Promoter Score (NPS) of 67 (well above the financial services average) and a 97% client retention rate. For context, Apple’s 2025 NPS score was 61 and Amazon’s 47. Bain & Co suggest that a score of 70 or more places a company in the ‘world-class’ category.

A good choice for high-net-worth individuals seeking top-tier financial planning and strong, risk-adjusted investment performance.

Saltus Customer reviews

Customer ratings come from reviews left on this site. Every review is read and approved before it is published.
5.0Excellent

Based on 500 reviews

  • Excellent97%
  • Very good3%
  • Basic0%
  • Poor0%
  • Bad0%
Read customer reviews

Steady

Anne Jones ·

Looking after my money

Personal touch is excellent

Tim Aldworth ·

Advice for my retirement financial integrity

Dynamic wisdom

Nicholas Mould ·

Communicate clearly without bombarding you with irrelevant communications, advise you wisely and execute diligently.

Trustworthy

SANDRA LAY ·

Have guided us through retirement and SIPPs with constant good results and support at every level.

Boutiquey

Jon Partridge ·

Saltus are small but highly specialised. They truly seem to value my business and not have the hierarchical old school baggage of traditional institutions. I chose them for this reason. I get a personal tailored investment experience with a very experienced and dynamic Financial Planner (also a Partner). If I choose I can visit their local office to have face to face meetings, which was super important to me. In addition Communications and App quality, where I can monitor my investments are excellent. I am very pleased and would recommend them to anyone.

Priceless

Williams Peter ·

Solid,sensible, successful.

Client focused

David Bartholomew ·

Communication is excellent, dedicated team focused on results

Efficient

Chris Hobbs ·

Excellent at keeping in touch and responding to questions

Supportive

Lucy Jackson ·

Emma Wilkinson my investment manager has patiently walked me through all the steps i’ve needed with my money since my father sadly passed away. She has educated me, helped me understand what decisions i’m making and how best to make them with a very clear understanding of my goals. TOP CLASS given how little I knew to start with!

Phenomenal

Rowena Anson ·

Excellent platform providing easy access to performance and transactions. Also provides updates on important issues ie, Pension planning, budget updates, IHT and retirement planning. My wealth manager Lauren provides clear concise information tailored to my needs, Lauren listens to my requirements and concerns and provides a solution focused approach to my investments. The regular updates are very useful. The Saltus app is very user friendly

Preeminent

Shireen Ayub-Smith ·

What truly makes Saltus the preeminent choice in wealth management is the way they put the person before the portfolio. While many firms treat financial planning and investing as two separate tasks, Saltus brings them together under one roof, making life much simpler for their clients. They’ve managed to do something rare: combining the “high-tech” of their own market-leading platform with the “high-touch” care of Chartered experts who genuinely listen. By stripping away the usual industry jargon and hidden costs, Saltus offers a level of honesty and clarity that builds real trust. They aren’t just managing assets; they are helping families navigate life’s biggest transitions with confidence, proving that world-class financial expertise can, and should, feel personal.

Professional

david bonwick ·

We use Saltus for our retirement planning and our contact Lauren has always been extremely professional, always gives us options for our retirement finances, whilst explaining very clearly. Nothing has ever been too much trouble.
We are also very satisfied with the performance of our funds. Thank you Lauren & Saltus

Outstanding service

John Harrison ·

They are incredibly well organised and do all of the basics seamlessly well. The investments are managed to achieve strong market returns while reducing risk – just what any investor wants. And best of all, the people are great to deal with. The advice I have received has been exceptional, first class, and I say that having worked in finance for over 40 years. I am very happy to trust this firm and these people with my retirement funds.

Professional

Michael Wisdom ·

They have shown a clear understanding of our spending needs following retirement

Thorough

Gary Risk ·

Regularly provides market updates and my wealth manager is always available to provide guidance and support, even if it’s just a general chat about my future planning

Solid

Anthony Rawcliffe ·

Always very responsive to my queries and solid returns on my investments.

Understanding

Mark Spillman ·

Clear communication on how best to invest

Excellence

Zoe Mobley ·

Knowledgeable, confidence inspiring

Collaborative

Phill Mobley ·

Supportive and real world

Professional

Colin Redwood ·

I use Saltus to manage my pension portfolio. They are very personable and professional in their communications and so I feel like a valued client. i appreciate their wealth of knowledge of the industry, and the recommendations that they make to ensure that my pension fund grows in line with the financial markets.

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