Crypto.com Reviews

GMG Score

8.1/10

Expert Rating

Pricing
Market Access
App & Platform
Customer Service
Research & Analysis

Customer Reviews

3.9
21 Good Money Guide users have given this provider a review rating of 3.9 out of 5 based on their genuine experience.

Crypto.com Customer Reviews & Expert Rating

  • Experts note that Crypto.com offers competitive trading costs and a wide selection of cryptocurrencies, including unique crypto baskets for diversified investment. However, they highlight concerns over high fees for credit and debit card deposits, as well as withdrawal charges, which could deter some users.
  • Across 21 user reviews on Good Money Guide, averaging 3.9/5, users frequently commend the app’s user-friendliness, reliability, and the benefits of the prepaid debit card. However, many express frustration with customer support, citing issues with account access and slow response times, which detracts from the overall experience.

Customer Reviews

3.9
21 Good Money Guide users have given this provider a review rating of 3.9 out of 5 based on their genuine experience.
Excellent
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The best crypto app I’ve used

30th September 2025

Crypto.com app is hands down the best crypto platforms I’ve used. Super easy to navigate, great user interface, and the Level Up rewards program is amazing. No issues with transactions or security. Highly recommend for anyone looking to buy, sell, or earn crypto.

Ivan

Expert Review & Rating

Crypto.com UK Review & Rating: Updated 07/06/2026
Crypto.com Reviews

Provider: Crypto.com

Verdict: Crypto.com offers a broad crypto trading experience with competitive maker-taker fees and a wide GBP market selection, avoiding FX charges. The app is easy to use with limit orders and curated baskets like Blue Chip Tokens for diversification. However, customer support is largely automated, research tools are limited, and fees rise quickly after free deposits.

Summary

Pricing – There is a 2.99% fee for using a credit or debit card to deposit funds which is quite steep. You can use Open Banking but only with ClearBank and BCB. There is also a withdrawal fee of £1.90 with a minimum amount of £70.

A maker-taker model applies so if you are providing liquidity through limit orders your rates will be lower than if you are dealing at market. Crypto commission rates typically start from 0.25% to 0.08% for makers and 0.5% to 0.18% for takers.

If you join the Level Up program, and pay a monthly subscription you can get these trading fees reduced and earn 1.5% cash on deposit too, but rates are higher than that in the bank.

Market Access – You can trade around 150 cryptocurrencies in GBP, which is great because you don’t get stung with USD FX charges where you are required to convert GBP into USD.

You can also trade crypto baskets, which is a collection of cryptocoins all lumped into one. For this review, I bought £100 worth of the Blue Chip ETF Tokens baskets, which is mainly Bitcoin with a few others added in like Ethereum, Solana, Cronos and Ripple.

Mainly because I like diversification, and I’m only buying crypto for the sentiment value and that basket was the best performing over a year, and judging from the charts on Crypto.com seems to consistently outperform Bitcoin over 3 months, 6 months and a year. You can also set the basket to rebalance to keep the ratios right.

Crypto.com Blue Chip ETF Tokens

App & Platform – Crypto.com’s website is simple to use, almost too simple if I’m honest, I’d like to see more bid/offer spreads on the pricing pages. The Crypto.com app is better as you can work limit orders (as opposed to just market, so it’s cheaper).

Customer Service – As far as I found the support is mainly a bot, which did answer my questions quickly. When I asked the customer service bot about this it couldn’t quite understand the question.

There is no telephone number, which is not surprising for a crypto exchange.

Research & Analysis – On the crypto.com app there is an “Insights” tab, which is not available on the website, which gives you crypto news as well as signals. Where you can trade from the feed, however, I’d take those with a pinch of salt and do your own research before deciding what to buy and sell.

Don’t invest unless you’re prepared to lose all the money you invest. This is a high-risk investment and you should not expect to be protected if something goes wrong.

Pros

  • Low trading costs
  • Wide range of crypto
  • Crypto baskets

Cons

  • Limited order types
  • Withdrawal fees
  • High debit/credit card fees
  • Pricing
    (4)
  • Market Access
    (4.5)
  • App & Platform
    (4.5)
  • Customer Service
    (4)
  • Research & Analysis
    (4)
Overall
4.2

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Crypto.com Alternative UK Cryptocurrency Platforms

We have compared the best cryptocurrency exchanges and platforms in the UK, by what they are good for, how much they cost, how many cryptocurrencies you can trade and also what our users think of them. Don’t invest unless you’re prepared to lose all the money you invest. Crypto is a high-risk investment and you should not expect to be protected if something goes wrong.
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