Crypto.com Customer Reviews & Expert Rating

The overall score out of 10 combines our expert rating out of 5 with the average customer rating out of 5.
8.1/10Very good

Based on 21 customer reviews and our expert analysis

Visit Crypto.com(opens in a new tab)Leave a review

Don’t invest unless you’re prepared to lose all the money you invest. This is a high-risk investment and you should not expect to be protected if something goes wrong. Take 2 mins to learn more

  • Good Money Guide experts rate Crypto.com highly for its competitive maker-taker fees and broad selection of cryptocurrencies available for trading in GBP, which helps users avoid foreign exchange charges. However, they note that customer support is primarily automated and can be lacking, and that fees can escalate quickly after initial free deposits.
  • Across 21 user reviews on Good Money Guide, averaging 3.9/5, customers frequently commend the app’s user-friendliness, the reliability of transactions, and the benefits of the prepaid debit card. However, there are significant concerns regarding customer support, with many users reporting frustrations over account access issues and slow responses to inquiries.

Crypto.com Expert rating

Our expert rating is the average of the areas listed here, each scored out of 5 by our team.
4.2Very good

Our experts have rated Crypto.com across five key areas of our review framework.

  • Pricing4.0
  • Market Access4.5
  • App & Platform4.5
  • Customer Service4.0
  • Research & Analysis4.0

Pros

  • Low trading costs
  • Wide range of crypto
  • Crypto baskets

Cons

  • Limited order types
  • Withdrawal fees
  • High debit/credit card fees
See full expert review

Our verdict

Crypto.com offers a broad crypto trading experience with competitive maker-taker fees and a wide GBP market selection, avoiding FX charges. The app is easy to use with limit orders and curated baskets like Blue Chip Tokens for diversification. However, customer support is largely automated, research tools are limited, and fees rise quickly after free deposits.

Summary

Pricing – There is a 2.99% fee for using a credit or debit card to deposit funds which is quite steep. You can use Open Banking but only with ClearBank and BCB. There is also a withdrawal fee of £1.90 with a minimum amount of £70.

A maker-taker model applies so if you are providing liquidity through limit orders your rates will be lower than if you are dealing at market. Crypto commission rates typically start from 0.25% to 0.08% for makers and 0.5% to 0.18% for takers.

If you join the Level Up program, and pay a monthly subscription you can get these trading fees reduced and earn 1.5% cash on deposit too, but rates are higher than that in the bank.

Market Access – You can trade around 150 cryptocurrencies in GBP, which is great because you don’t get stung with USD FX charges where you are required to convert GBP into USD.

You can also trade crypto baskets, which is a collection of cryptocoins all lumped into one. For this review, I bought £100 worth of the Blue Chip ETF Tokens baskets, which is mainly Bitcoin with a few others added in like Ethereum, Solana, Cronos and Ripple.

Mainly because I like diversification, and I’m only buying crypto for the sentiment value and that basket was the best performing over a year, and judging from the charts on Crypto.com seems to consistently outperform Bitcoin over 3 months, 6 months and a year. You can also set the basket to rebalance to keep the ratios right.

Crypto.com Blue Chip ETF Tokens

App & Platform – Crypto.com’s website is simple to use, almost too simple if I’m honest, I’d like to see more bid/offer spreads on the pricing pages. The Crypto.com app is better as you can work limit orders (as opposed to just market, so it’s cheaper).

Customer Service – As far as I found the support is mainly a bot, which did answer my questions quickly. When I asked the customer service bot about this it couldn’t quite understand the question.

There is no telephone number, which is not surprising for a crypto exchange.

Research & Analysis – On the crypto.com app there is an “Insights” tab, which is not available on the website, which gives you crypto news as well as signals. Where you can trade from the feed, however, I’d take those with a pinch of salt and do your own research before deciding what to buy and sell.

Don’t invest unless you’re prepared to lose all the money you invest. This is a high-risk investment and you should not expect to be protected if something goes wrong.

Crypto.com Customer reviews

Customer ratings come from reviews left on this site. Every review is read and approved before it is published.
3.9Basic

Based on 21 reviews

  • Excellent71%
  • Very good0%
  • Basic0%
  • Poor0%
  • Bad29%
Read customer reviews

The best crypto app I've used

Ivan ·

Crypto.com app is hands down the best crypto platforms I’ve used. Super easy to navigate, great user interface, and the Level Up rewards program is amazing. No issues with transactions or security. Highly recommend for anyone looking to buy, sell, or earn crypto.

Leave a review

Your rating

Rate specific areas (optional)
Ease of use
Value for money
Customer service

Crypto.com Alternative UK Cryptocurrency Platforms

We have compared the best cryptocurrency exchanges and platforms in the UK, by what they are good for, how much they cost, how many cryptocurrencies you can trade and also what our users think of them. Don’t invest unless you’re prepared to lose all the money you invest. Crypto is a high-risk investment and you should not expect to be protected if something goes wrong.
Scroll to Top

Don’t Miss Out on Smarter Money Moves

Avoid costly investing mistakes and discover better ways to make your money work harder.

Get expert insights, market analysis and investing tips straight to your inbox. Free.

Free to subscribe. No spam. Unsubscribe anytime.