AJ Bell Share Dealing Customer Reviews & Expert Rating

The overall score out of 10 combines our expert rating out of 5 with the average customer rating out of 5.
8.4/10Very good

Based on 1,103 customer reviews and our expert analysis

  • Experts commend AJ Bell Share Dealing as a low-cost online investing platform, highlighting its extensive range of investment options and competitive fees, particularly for share dealing accounts capped at £3.50 per month. However, they note that high charges for phone share dealing could be a drawback for some users.
  • Across 1103 user reviews on Good Money Guide, averaging 4.2/5, customers frequently praise the platform's user-friendliness, responsive customer service, and transparent fee structure. While many appreciate the simplicity and reliability of the app, some users express concerns about occasional platform stability issues and the need for improvements in the app's functionality.

Expert rating

Our expert rating is the average of the areas listed here, each scored out of 5 by our team.
4.2Very good

Our experts have rated AJ Bell Share Dealing across five key areas of our review framework.

  • Pricing4.5
  • Market Access4.0
  • Online Platform4.0
  • Customer Service4.0
  • Research & Analysis4.5

Pros

  • Lots of share dealing investment options
  • Low share dealing account fees capped at £3.50 a month for shares
  • Lots of share dealing account types

Cons

  • High phone share dealing charges
See full expert review

Our verdict

AJ Bell is a low-cost online investing platform and is the cheapest share dealing platform for buying and selling shares for the UK do-it-yourself (DIY) investor. They also offer plenty of investment ideas, including investment guides and equity research.
Capital at risk.

Summary

A great choice to deal shares with low costs in a variety of investment accounts.


  • Investments: Shares, ETFs, bonds & funds
  • Minimum deposit: £500
  • Account types: GIA, ISA, SIPP, JISA, JISA, JSIPP
  • Share dealing account charge: 0.25%
  • Share dealing fee: £3.50 – £5

Fees: AJ Bell share dealing account fees are capped at £3.50 a month. Dealing costs are £1.50 for funds and £5 for shares but drop to £3.50 when there were 10 or more online share deals in the previous month.


Special Offers:

  • Recommend a friend, and you’ll both get £100 gift vouchers – When you recommend a friend to AJ Bell that invests more than £10,000 in a SIPP or ISA, you and your friend can get One4All gift vouchers worth £100.
  • Switch your share dealing account and receive up to £500 to cover exit fees – If you transfer your share dealing general investment account valued at more than £20,000 to AJ Bell they will help cover any exit fees charged by your current provider. They will cover £35 per investment moved and up to £100 for general exit fees, up to an overall maximum of £500 per person.
  • Free subscription to Shares Magazine worth £220
    Get a free subscription to Shares (worth over £220 per year) by maintaining a balance of £4,000 or more across your AJ Bell investing accounts.

Customer reviews for AJ Bell

Customer ratings come from reviews left on this site. Every review is read and approved before it is published.
4.2Very good

Based on 1,103 reviews

  • Excellent46%
  • Very good35%
  • Basic15%
  • Poor3%
  • Bad2%
Read customer reviews

Good

Thomas Fox ·

Good

relatively

Mark Temple ·

Relatively user-friendly investment app. Still very confusing and tricky to use, for me at least

Reliable

Janine Mills ·

I trust AJBell to look after my pension fund and do what is best for me. They are responsive and thoroughly professional at all times

Helpful

Patricia Chambers ·

Great anti fraud procedures saved me losing money to an impersonator.
Simple to use app

Simple

Allan Buckley ·

Really good company who have transparent fees and have a really friendly client app to trade on. Feel my retirement funds are in good hands

improving

David Ross ·

good website, app needs to catch up

Effortless

Alan Jones ·

Makes investing simple and quick.

Trusted

Patrick Regan ·

They dont do the hard sell. They provide you with information to guide you to your investing choice

Reliable

MARK CLENSHAW ·

Easy to use platform

Great

Mark Glowrey ·

easy to use app and strong customer service

Simple

Jon Graham ·

Makes investing stress free and manageable

User friendly experience

Liam MacDonald ·

Both AJ Bell and Dodl are easy to use and low cost ways to invest.

There is are plentiful options for investing to diversify investment and queries are dealt with promptly.

Would highly recommend for a beginner or experienced investor alike.

Decent service and few headaches

Damian Cannon ·

The best thing about AJ Bell is that generally their platform just works and they don't make any mistakes that cause me difficulties. For a fairly low-cost, execution-only service this is what I need from my investment provider.

Great

Daren ·

We have 4 products with Aj Bell and no issues with anything.

Very reliable platform

Barry ·

I keep my SIPP here & am impressed with the service, their comms & sensible prices.
I have been a customer for +/- 10 years

Easy to navigate and deal, reasonable prices

Ken ·

I've had a SIPP with AJ Bell for several years and have been very pleased with the service. The site is easy to navigate, stocks simple to trade and the costs are reasonable.

Simple and easy to use

John Zachary ·

Very happy with the service. Clean layout and relatively low commission costs.

The best I’ve used

Tom ·

I’ve used a few different options and started with the free trading apps. However, I’ve found AJ Bell to be great since making the switch.

My choice and no regrets

Ashley Payne ·

Very pleased with their service. Good help line with any issues. Lots of guidance and I trust them.

Good

Neil Andrew harrison ·

Good all round communication, services,website

Yes, we rate AJ Bell as a very safe share-dealing platform. AJ Bell are regulated by the FCA and customer funds (cash) are protected by the FSCS up to £80k. Shares you hold in AJ Bell nominee accounts are held in CREST safe custody accounts and will be transferred to another broker if they were to go bust.

The AJ Bell Dealing account is an easy-to-use, cost-effective account for investing online. With this account, you can choose from a wide range of investment options, including shares, funds, and ETFs. Key advantages of the AJ Bell Dealing account are that it is clear, well laid out, and user-friendly. Additionally, it offers access to a wider variety of investments than some other brokers.

Buying and selling shares online through AJ Bell’s Dealing account is a straightforward process. You simply search for the company you’re interested in and click through to its research page. Here, you’ll receive a quote for the security. You then have 15 seconds to confirm your order at the quoted price.

Once your deal is completed, you’ll receive a contract note with all the details of your trade.

Shares can be bought and sold online through the website or app when the market is open. For UK shares, this is between 8:00am and 4:30pm. Overseas markets have different trading hours.

Unlike a tax-efficient account such as an ISA or SIPP, there are no limits to the amount you can pay into your Dealing account. And you can withdraw your money whenever you like.

The charges and fees for AJ Bell’s Dealing account are shown below. Trading fees are lower than those offered by Hargreaves Lansdown. However, they are higher than those of some newer brokers such as Freetrade and Trading 212, which both offer zero commissions on share purchases.

Account Charges & Fees

Buying and selling investments (per deal)

Funds (including unit trusts and OEICs) online £1.50
Shares (including investment trusts, ETFs, gilts, and bonds) £9.95
Shares, where there were 10 or more share deals in the previous month £4.95

Funds custody charge (including unit trusts, OEICs, and structured products)

On the first £250,000 of funds 0.25%
For funds between £250,000 and £1m 0.10%
For funds between £1m and £2m 0.05%
For funds over £2m No charge
Shares custody charge (including investment trusts, ETFs, gilts, and bonds) 0.25% (max £3.50 per month)
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