Ready-made pension plans allow AJ Bell to challenge digital wealth fintechs

AJ Bell SIPP & Pension Customer Reviews & Expert Rating

The overall score out of 10 combines our expert rating out of 5 with the average customer rating out of 5.
9.2/10Excellent

Based on 1,103 customer reviews and our expert analysis

  • Experts have rated AJ Bell SIPP & Pension as an outstanding provider, achieving a perfect score of 5.0/5 across multiple criteria, including pricing, market access, and customer service. They highlight the platform's low fees and extensive investment options, including shares, funds, and bonds, while noting high phone dealing charges as a drawback.
  • Across 1103 user reviews on Good Money Guide, averaging 4.2/5, customers frequently commend the platform's user-friendly interface, responsive customer service, and transparent fee structure. Many users appreciate the ease of investing and the variety of investment options available, although some express concerns about occasional platform stability and the need for app improvements.

Expert rating

Our expert rating is the average of the areas listed here, each scored out of 5 by our team.
5.0Excellent

Our experts have rated AJ Bell SIPP & Pension across five key areas of our review framework.

  • Pricing5.0
  • Market Access5.0
  • Online Platform5.0
  • Customer Service5.0
  • Research & Analysis5.0

Pros

  • Low SIPP account fees of 0.25% & share dealing commission
  • Wide range of shares, bonds and funds
  • Ability to add a Junior SIPP for your children

Cons

  • High phone dealing charges
See full expert review

Our verdict

AJ Bell offers the cheapest SIPP account when you compare them against providers that charge a percentage of your portfolio value. You can invest in a wide range of investments, including stocks in more than 20 markets, over 4,000 funds, ETFs, and bonds.

Capital at risk.

Is AJ Bell's pension any good?

AJ Bell won “best SIPP provider” in our 2023 and 2022 awards. They offer a huge range of UK and international markets to invest in (with low FX fees). AJ Bell also scored very well in our survey for customer support and has an easy-to-use and low-cost SIPP account platform.

AJ Bell SIPP Special Offers:

Up to £500 cashback: Switch your SIPP to AJ Bell and they will pay up to £35 per investment and £100 in exit fees as cash back to cover your costs up to £500.
£100 gift vouchers: If you refer a friend to AJ Bell that opens a GIA, LISA, ISA or SIPP with more than £10,000 (within 120 days) you both get £100 Amazon gift vouchers.

AJ Bell SIPP Fees:

Annual account charges are 0.25% for shares (capped at £10/month) and tiered for funds (0.25% up to £250,000, 0.10% up to £500,000, and free beyond), with dealing charges of £5 for shares (£3.50 for frequent traders) and £1.50 for funds.

Customer reviews for AJ Bell

Customer ratings come from reviews left on this site. Every review is read and approved before it is published.
4.2Very good

Based on 1,103 reviews

  • Excellent46%
  • Very good35%
  • Basic15%
  • Poor3%
  • Bad2%
Read customer reviews

Good choice of investments and...

Andrew Ashworth ·

Good choice of investments and research

Efficient, good value, stable

Brian Morphy ·

Efficient, good value, stable

Excellent value and easy to...

Jonathan Carr ·

Excellent value and easy to use. Good newsletters too

Excellent platform and app, good...

Peter Johnson ·

Excellent platform and app, good value for money

Simple, low cost, stable, reliable,...

Roy Gibson ·

Simple, low cost, stable, reliable, foreign stocks not so good

Excellent platform

Robert Evans ·

Excellent platform

My main provider, reliable and...

Francis Evans ·

My main provider, reliable and good value

Excellent customer service which as...

John Horner ·

Excellent customer service which as a new user has helped me understand how the website works

Adequate

Gary Hurley ·

Adequate

Works well, good value. Use...

Andrew Payne ·

Works well, good value. Use it every day

5/5

Jamie Hunter ·

Transaction fees very good. Support...

Edward Goodwin ·

Transaction fees very good. Support is sometimes a litte slow. Good info on corporate actions sent be email

Really like this platform but...

Gary Towner ·

Really like this platform but would like to see far more research tools to be available to smaller investors

X

Paul robertson ·

X

Good value and works smoothly

David Marsh ·

Good value and works smoothly

Ok

Peter Wyatt ·

Ok

Decent

Stephen Duffy ·

Decent

Very happy, have a range...

John Moore ·

Very happy, have a range of family investment products with the firm

Excellent

Shane Stanley ·

Excellent

Good, straightforward

Andrew James ·

Good, straightforward

AJ Bell’s move to launch four new Ready-made pension portfolios earlier this year is a challenge to the digital wealth management sector.

The investment platform’s move to provide three risk-rated growth funds with annual management charges of just 0.45% puts it in a competitive position against the likes of J.P. Morgan-owned Nutmeg, Moneyfarm, and Aviva-owned Wealthify. These digital wealth managers specialise in offering their own pension solutions at similar or somewhat higher pricing points.

The new solution also links to a pension finding tool launched by AJ Bell last year for no extra cost. This allows customers to track down their pensions and automatically combine them into a simple, low-cost pension account.

“Our new Ready-made pension service takes away the hassle, automatically finding all your pensions and combining them into an easy, low-cost account,” AJ Bell managing director managing director Charlie Musson said at the time of the launch in May.

Competitive fees

AJ Bell’s new funds each invest solely in a range of low-cost index trackers, allowing the firm to keep charges competitive.

Given the management fee for AJ Bell’s SIPP is around 0.25%, investors in the Ready-made pension portfolios would pay 0.7% annually, excluding a £1.50 dealing charge to sell the fund. 

In addition to the cautious, balanced and adventurous growth funds, there is also a responsible investing option with a fee of 0.60% per year. Total fees amount to 0.85% for this solution when including the SIPP platform fee.

The Ready-made pension fees compare favourably with those of similar solutions provided by Nutmeg, Moneyfarm and Wealthify.

Fees at Nutmeg and Moneyfarm start at 1% and 0.99% for their pension solutions, while Wealthify’s charges start at 0.75%. This includes each firm’s own management fees as well as underlying charges for the funds invested in.  The platform charges are tiered, meaning they are reduced depending on how much assets are invested.

Given the power of compounding, what appear to be relatively small differences in annual fees can have a big affect on the value of investments and eventual outcomes.

AJ Bell noted at the time of the Ready-made pension launch that someone combining three pension pots each worth £25,000 could in five years be more than £1,300 better off by switching from pensions charging between 1%-0.5% to the new solution.

 In 10 years this rises to more than £3,100, while in 20 years the difference rises to more than £8,600.

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