Nutmeg has been rebranded as J.P. Morgan Personal Investing, please see their review page for more information.
Nutmeg Customer Reviews
Tell us what you think of this provider.
Customer Reviews
Use with caution
Based on experience
1. Some of their advisors clearly do not understand their products and oversell – this resulted in them paying a small amount of compensation.
2. As an illiterate their website is full of information but difficult to comprehend
3. Spreading your funds over several risk profiles and types of management highlights the differences in performance – over the last year the highest risk Smart Alpha funds have done well
4. In comparison with other managers – like Aviva and Pru their charges are much lower – you also avoid IFAs charges – which over the long term can have a huge effect on the value of your portfolio. Don’t look at their annual charges – consider what they will cost over 20 years or whatever and compound the growth – you will be shocked. Consider very carefully if the IFA adds any value after the initial advice but they still get their percentage year after year.
Want to transfer out? Be prepared for every trick in the book to prevent you.
It seems that Nutmeg simply want to delay a pension transfer out for as long as they can.
A constant stream of non-committal messages, that seem to take forever in the first place,
I asked for a complaint to be raised and they also can’t be bothered to do that either.
How they can get away with this constant lack of service is beyond me, but when a complaint is finally initiated I intend on letting them explain their lacklustre service to FOS, as based on the postings of other people, they clearly don’t learn.
Abysmal.
Best investing platform
I love the ease of the app and the clarity of customer services help whenever needed.
Good investment broker
User friendly of nutmeg app.
You can see your real profit on your investment
Good strategy
Good strategy
No fuss, easy to use.
No fuss, easy to use.
Small returns but I invest…
Small returns but I invest for longterm
Easy and simple platform, changes…
Easy and simple platform, changes can take a while, but easy enough.
Good all round
Good all round
Easy to use and decent…
Easy to use and decent returns
Less experienced with this platform…
Less experienced with this platform but seems OK.
Easy to use
Easy to use
providing reasonable long term growth…
providing reasonable long term growth with reasonable fees
Good website and strong performance….
Good website and strong performance. Assessment of personal risk is carried out well.
Very efficient and excellent portfolio…
Very efficient and excellent portfolio management
Using as a comparison with…
Using as a comparison with Moneyfarm
Easy
Easy
Truly terrible service and zero…
Truly terrible service and zero support for very high fees.
Good
Good
i dont know enough
i dont know enough
Safe
Safe
Good returns very poor support…
Good returns very poor support and account advice given
Good
Good
Slow to respond and invest.
Slow to respond and invest.
Easy to use
Easy to use
1/5
Too expensive
Too expensive
Simple and user friendly
Simple and user friendly
Well managed, safe hands
Well managed, safe hands
a bit meh; constantly thinking…
a bit meh; constantly thinking of transferring out
4/5
Easy to operate
Easy to operate
Well managed and good communication…
Well managed and good communication on how investment is performing.
The online application process 3…
The online application process 3 flawed but the personal customer support is excellent. I am very happy with my choice of provider.
Nice dashboard
Nice dashboard
Great customer service
Great customer service
5/5
No idea. Don’t remember clicking…
No idea. Don’t remember clicking on this
.
.
excellent company , platform and…
excellent company , platform and service
This is a great investment…
This is a great investment platform. Well organised and use of AI which can make better decisions than us. This is a safe investment
Great platform for investing
Great platform for investing
Very proactive
Very proactive
Easy to use and comprehend
Easy to use and comprehend
easy to use , lots…
easy to use , lots of regular info updates .
I am new to investing….
I am new to investing. I have been impressed by how straight forward it was to set up an account and I regularly receive information that will help me to understand the economy and how that might affect my investment.
User friendly, great customer support…
User friendly, great customer support and excellent market update information
Invested with them back in…
Invested with them back in 2019 and added more funds in 2021 never have had a problem with them
Excellent customer experience easy to…
Excellent customer experience easy to use low cost and great service
Really good and easy to…
Really good and easy to use
Very easy to use, informative
Very easy to use, informative
5/5
Good information and easy to…
Good information and easy to access
great at keeping you up…
great at keeping you up to date
Great, no complaints
Great, no complaints
Simple way to invest
Simple way to invest
Easy to use, regular updates,…
Easy to use, regular updates, monthly info on markets etc
Easy to understand and use
Easy to understand and use
Friendly, down to earth, keep…
Friendly, down to earth, keep it simple
Excellent app and website, great…
Excellent app and website, great performance, great value
Excellent company
Excellent company
App easy to set up…
App easy to set up and for ongoing reference & information
Very easy, clear, straightforward, unfussy….
Very easy, clear, straightforward, unfussy. Good for someone like me who doesn’t want to spend a lot of time thinking about the mechanics of investing but wants good trustworthy management of my savings and investments
Having invested in other platforms…
Having invested in other platforms before, Nutmeg is better value, offers good returns, great service and the platform functionality/ resources and client communications are excellent.
Good experience about 1 year…
Good experience about 1 year good app and good ETF
The platform was built on…
The platform was built on online access. The platform is easy to understand and simple to add funds too. Checks are made regularly to ensure risk is suitable to your requirements and information is sent out regularly. Extra funds can be added easily and checked daily if you wish. makes me feel I am in charge even though the hard work is done by professionals
Very good, communication received, passive…
Very good, communication received, passive investment
Intuitive, accessible, simple to understand…
Intuitive, accessible, simple to understand
Very good. Good advice on…
Very good. Good advice on telephone, monthly e mails. Easy to use and understand app.
Easy to deal with ….
Easy to deal with . Very simple
Helpful and simple to use.
Helpful and simple to use.
Goud
Goud
I pleased with Nutmeg they…
I pleased with Nutmeg they have been keeping in touch and been very helpful app and advice about the market and how was performing and not making me panic.
Very good range of products…
Very good range of products and returns and low fees
.
.
Slick website and all even…
Slick website and all even down to the colour scheme and font. Very clear to see where your invested and what ur costs have been.
5/5
Enjoying
Enjoying
refreshing site, decent info and…
refreshing site, decent info and news updates
Excellent service, great value.
Excellent service, great value.
Easy to use, simple clear…
Easy to use, simple clear language, great app
Very goos
Very goos
Good platform to use and…
Good platform to use and interesting and useful monthly updates.
Love nutmeg as a first…
Love nutmeg as a first time investor!
Gives clear information in video…
Gives clear information in video and textual forn
Excellent app, for a new…
Excellent app, for a new investor everything is explained in simple easy to understand terms. There is no hard sell, and the detail of the investments made are very easy to understand.
No
No
Excellent as provide regular reports
Excellent as provide regular reports
Great
Great
Don’t know them
Don’t know them
Great all-round investment platform
Great all-round investment platform
Overall good
Overall good
Simple and intuitive
Simple and intuitive
not enough experience on the…
not enough experience on the platform
A user friendly service
A user friendly service
No thoughts
No thoughts
Solid
Solid
Good product overall
Good product overall
4/5
User-friendly roboinvestment platform with ethical…
User-friendly roboinvestment platform with ethical investment options giving good returns.

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