XTB ISA Review

XTB Stocks & Shares ISA Customer Reviews & Expert Rating

The overall score out of 10 combines our expert rating out of 5 with the average customer rating out of 5.
9.5/10Excellent

Based on 139 customer reviews and our expert analysis

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74% of retail investor accounts lose money when trading CFDs with this provider

  • Experts rate XTB's Stocks & Shares ISA highly, noting its competitive interest rate of 4.5% on uninvested cash and low account costs as significant advantages. However, they caution that the platform can feel complex and may not suit all investors, particularly due to its inclusion of high-risk CFDs alongside traditional investments.
  • Across 139 user reviews on Good Money Guide, averaging 4.6/5, customers frequently commend the platform's user-friendly app, efficient trading process, and excellent customer service. Many users appreciate the variety of investment options available, while some express concerns about the complexity of the platform and a few negative experiences regarding account management.

Expert rating

Our expert rating is the average of the areas listed here, each scored out of 5 by our team.
4.9Excellent

Our experts have rated XTB Stocks & Shares ISA across five key areas of our review framework.

  • Pricing4.5
  • Market Access5.0
  • App & Platform5.0
  • Customer Service5.0
  • Research & Analysis5.0

Pros

  • Low account costs
  • High interest on uninvested cash
  • Innovative app

Cons

  • Also offers high-risk CFDs
  • Complex web platform
  • No funds
See full expert review

Our verdict

XTB's Stocks & Shares ISA is a Flexible Individual Savings Accounts (ISAs), which means that customers who invest through the ISA can withdraw funds and reinvest them without losing their allowance.

Is XTB's Stocks & Shares ISA Any Good?

Yes, XTB has a good ISA, especially now that you can earn so much from your uninvested cash.

ISA Transfers:  Customers can now transfer their existing Stocks and Shares ISA & Cash ISA directly to XTB. However, this can only be done via the app and can take up to 30 days.

Fees: Clients trading over €100,000 (£82,000) or equivalent per month on the platform are charged a 0.2% commission fee, subject to a minimum ticket charge of £10.00. Otherwise, trading on the platform is commission-free.

The platform also carries a FX fee of 0.5% for investments in different currencies and charges a £10 monthly inactivity fee after 12 months of no activity and no cash deposit within the previous 90 days

Market Access: Alongside its Investing Plans, XTB offers forex trading, indices, commodities, ETF and stock CFD trading.

The firm’s Investment Plans allow users to build a personalised portfolio of ETFs aligned with their attitudes towards risk and asset allocation choices. With this service, investors can build new portfolios from scratch and top them up using a pre-defined asset allocation plan.

XTB offers traders some of the best market access, pricing and trading tools including the ability to invest in the long-term alongside their short-term speculation. If you want to knwo more about their ethos, read our interview with XTB chief executive Omar Arnaout who previously emphasised the importance of customer service in defining the company’s proposition.

Interest Rates: XTB's ISA pays 4.5% interest on uninvested funds, which is calculated daily and paid out monthly within five days of the following month. One really good thing about XTBs interest on uninvested cash is that there are no thresholds to get the best interest rates. Some other brokers like eToro and Saxo only give the best rates to clients with more money in their accounts.

Platform & App: The app is great, but the platform has a bit of a trader feel to it, which may put people off a bit as you can buy shares alongside CFDs. I was going to buy some XTB shares as they are publicly listed in Poland, but couldn't, so instead I just put whatever free cash I had into one of their investing plans that lets you invest in everything, the iShares Core MSCI World UCITS.

You can also set up regular investments so that each month you build your portfolio, in the same way you pay for Netflix.

XTB Investing Plans

Customer reviews for XTB

Customer ratings come from reviews left on this site. Every review is read and approved before it is published.
4.6Excellent

Based on 139 reviews

  • Excellent77%
  • Very good12%
  • Basic7%
  • Poor2%
  • Bad2%
Read customer reviews

Piotr @ 03/10/2021 12:34

Piotr ·

I consider xStation as the best trading platform. I'm forced to use from time to time other platforms. It is painful for me. I also appreciate fact that I can call someone with my question and in the case of other brokers is not that obvious...

Yana @ 03/10/2021 12:54

Yana ·

I was new to trading and xStation made learning super easy. I have everything in one place and the market calculator saves me a lot of time. I had tried to use other platforms before like MT$ and found them quite tricky to figure out!

Rodri @ 03/10/2021 01:38

Rodri ·

Definitely the best broker I have ever tried. The strengths are its customer service, security and the trust that its platform gives. Professional tool, a broker for life.

Andrew @ 03/10/2021 04:21

Andrew ·

Best broker so far, good costumers service and my account manager is a pro. I love their xStation5!

Synapis @ 02/22/2021 09:35

Synapis ·

No other platform has sense after using this one, belive me

Gonçalo @ 02/22/2021 09:54

Gon├ºalo ·

This Broker has open capital in Warsow Stock Exchange. There are few Brokers that show their own accounts like XTB. Apart from that, the Trading platform is amazingly simple and you can buy either stock or just make trading with cfds. A Really good example for the industry.

Emily @ 02/22/2021 08:29

Emily ·

XTB are the best brokers in Europe very reliable. I strongly recommend them.

Thom @ 02/19/2021 03:32

Thom ·

I think is one of the best brokers on the market, Renato spent 1hours with helping me to set up my account. I was expecting something like " now you must deposit.." nothing..I did try several brokers, all of them were ready to push me to deposit money, but not XTB.Definitely recommend it!!

Matthew Holland @ 03/13/2020 11:42

Matthew Holland ·

I started trading with Xtb in 2016 and 4 years later having used the Xtb Pro software for all this time I can say Xtb are the best broker I have used. I trade Forex personally and their spreads and commissions on the Pro platform are some of the lowest in the industry that I have seen.

Customer service is a 5/5 because they are easy to reach by phone or by email and they do respond quickly and clearly.

The Xtb Pro platform is very clean and enjoyable to use, I use both the platform on my laptop and the mobile version and both work perfectly without any issues.

You can also withdraw your money anytime you wish without charge(if the withdrawal amount is above £60) and it is usually in your bank account the same day or the next at the latest.

Would highly recommend.

Peter @ 04/26/2019 10:09

Peter ·

From my perspective, XTB is the best broker in Europe.
xStation is amazing.
Other brokerage houses should learn from XTB.

Jose @ 02/18/2019 09:39

Jose ·

All in all, good trading conditions and would recommend XTB again.

  • Online Platform 5/5
  • Customer Service 5/5
  • Fees & Pricing 5/5

Perry @ 11/19/2018 12:08

Perry ·

Full marks for platform and customer support, can honestly say xstation is my favourite platform out of the 4-5 I've used over the years. Some of the spreads on the markets I trade can be quite high but otherwise I'm very happy to trade with them and recommend them.

Trading Platform: 5/5
Customer Service 5/5
Spreads & Pricing 4/5

J. McShane @ 06/02/2018 06:50

J. McShane ·

I initially traded cryptocurrency with XTB and lost money, not because of XTB but because I wasn't clued up on cryptocurrency. Reed Sayer from XTB has since given me lots of useful guidance. Due to my experience of cryptocurrency that is something I will never trade in again, but I am now trading forex. Reed has provided me with lots of guidance, given me links to useful information and helped me tremendously to gain knowledge of the platform and of forex in general. He is always helpful. I would highly recommend XTB as a broker. I'm sure all the account managers are helpful, but my experience is with Reed and I am very impressed.

Trading Platform: 5/5
Customer Service: 5/5
Spreads & Pricing: 4/5

Brendan @ 05/09/2018 12:25

Brendan ·

Came across XTB late 2016 and have been using them as my primary broker for the past 8 months or so. Probably their best feature is the platform itself, as itÔÇÖs got so many decent features and is always reliable. They arenÔÇÖt the cheapest broker but I donÔÇÖt mind paying slightly higher spreads for the quality of service and execution. The whatsapp group IÔÇÖm in has saved my bacon a fair few times as well as they keep you up to date with data reports etc and they come straight to my phone. Would very happily recommend

Trading Platform: 5/5
Customer Service: 5/5
Spreads & Pricing: 4/5

Mark brown @ 05/09/2018 11:48

Mark brown ·

Tried XTB after a bad experience with another provider - spoke to an employee on the phone who provided me with a lot of useful information plus an offer (alerts service) when opening my account. In my previous experience I had no one to call and emails werenÔÇÖt responded to in a timely manner.

Whole from call to trading process was handled professionally plus I was invited into their offices in London for one on one training and other events.

All in all, good trading conditions and would recommend XTB again.
Trading Platform: 5/5
Customer Service: 4/5
Spreads & Pricing: 5/5

Aaron @ 05/09/2018 07:22

Aaron ·

My first encounter with XTB was at a forex show in Hammersmith last year and honestly they were the best stall I went to. They were really friendly and approachable and they invited me to come to their office for the intro to trading course. I went to their office in Canary Wharf and learnt quite a lot from Akshay and Andre who delivered the presentation fantastically although I only came to the platform demo! View from the building wasn't half bad either!
I am currently using xstation which is honestly the best platform I've used in my 18 years of trading compared to the crap you find elsewhere!
Overall the service is great! My account manager Reed always hooks me with freebies such as whatsapp alerts from one of their market analysts "DC". Spreads are fairly decent and overall I'm happy trading here. Highly recommend them

Trading Platform 5/5
Customer Service 5/5
Spreads & Pricing 4.5/5

Jamie Lymon @ 05/02/2018 12:45

Jamie Lymon ·

Went to their offices for the intro to trading course and it was really well run by David, their analyst. He showed me technical analysis as well as a few basics. Felt they would push the boat out for me, even though i am a small time trader. happy so far.

Trading Platform: 4/5
Customer Service: 5/5
Spreads & Pricing: 5/5

Aisha Wilkins @ 05/02/2018 01:07

Aisha Wilkins ·

Being new to trading and having a bad experience with Pluss500 I decided it was time to find a new broker. I was very pleased that you can actually visit their offices in Canary Wharf for the variety of free sessions that they offer, both at the basic and intermediate level. I booked myself an introduction session and I was really impressed by Andre and AkshayÔÇÖs patience and level of expertise. I was able to walk away with enough knowledge to put my trading into Practice. What I was most impressed with however was that you can actually open a live account with them after with no obligations to start trading straight away because even after the session I wasnÔÇÖt that comfortable using real money, I knew itÔÇÖll probably take another couple weeks of practice. What I did get though when I opened live was access to a senior account manager, Nathan who was able to help me with my trading plan. Andre was also kind enough to give me a non expiry demo account with one week of WhatsApp alerts from their market analyst David. Their pricing is very good, I canÔÇÖt give 5 stars because I believe a brokers pricing could never be perfect but overall a very good broker and I would recommend anyone to trade with them, especially if you are new to trading. They take care of their clients, well so far they have lol

Trading Platform: 5/5
Customer Service: 5/5
Spreads & Pricing: 4/5

James Matthews @ 05/02/2018 09:32

James Matthews ·

Been trading with XTB since 2016. Honestly think they are one of the best brokers around and IÔÇÖve been with a few. Spreads are tight and platform is superb. Best thing is the customer service, which is available 24hrs a day and I am always welcome to go to their offices in Canary Wharf, which I did last night for a TA course. Only downside I would say is their spread on some markets in out of hours can be a little wide. But they do quote on weekends which is a plus. So I would say 5 stars.

Trading Platform: 5/5
Customer Service: 5/5
Spreads & Pricing: 5/5

XTB has raised interest rates for UK clients on uninvested cash, offering 4.2% on US Dollars and 2.3% on Euros in both GIAs and ISAs. Interest is earned daily and paid monthly, with no minimum deposit required. Its 4.5% rate on Sterling remains unchanged. XTB says it passes on wholesale bank rates to benefit customers and aims to offer market-leading returns. In addition to attractive cash rates, it offers zero commission on stock and ETF trades up to €100,000 per month. Beyond this, a 0.2% fee applies. Currency conversion costs and investment risks also apply.

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