Saltus Customer Reviews

Saltus Customer Reviews & Expert Rating

The overall score out of 10 combines our expert rating out of 5 with the average customer rating out of 5.
10.0/10Excellent

Based on 500 customer reviews and our expert analysis

  • Good Money Guide experts commend Saltus for its highly personalised approach to wealth management, highlighting strong investment performance that consistently outperforms benchmarks while maintaining lower risk. The firm offers competitive, transparent fees and boasts high client satisfaction, reflected in a Net Promoter Score of 67, significantly above industry averages.
  • Across 500 user reviews on Good Money Guide, averaging 5/5, customers frequently praise the exceptional communication and personalised service provided by Saltus. Many highlight the effectiveness of their financial advice and the ease of understanding complex information. However, a few users express concerns over rising fees and the challenges of leaving the service.

Saltus Expert rating

Our expert rating is the average of the areas listed here, each scored out of 5 by our team.
5.0Excellent

Our experts have rated Saltus across one key area of our review framework.

  • Wealth Manager Rating5.0

Pros

  • Strong investment performance
  • Bespoke client service
  • Transparent, tiered fees

Cons

  • £250k minimum investment
  • Initial advice charge
  • Limited DIY option
See full expert review

Our verdict

Saltus won “Best Wealth Manager” in the 2026 and 2025 Good Money Guide Awards for it’s tailored financial planning and investment services. Saltus stands out in the UK wealth management industry by blending personalised financial planning with a sophisticated investment approach more often found in institutional circles. Founded in 2004, the firm manages over £10 billion in assets and holds Chartered status for its financial planning division, reflecting high standards in advice.

Summary

Saltus takes a highly personalised route from the outset, matching clients with advisers who align with their goals and communication preferences. Their planning process includes robust cashflow modelling and tax optimisation, resulting in comprehensive strategies that span life planning and investment management.

Their investment performance, as independently benchmarked by the ARC Private Client Indices (ARC PCI), is particularly impressive. Saltus has outperformed peers over 3, 5, and 10-year periods across cautious, balanced, growth, and equity risk categories — all while generally taking less risk. For instance, their core Growth strategy delivered an annualised 7.2% return over five years to the end of 2025, compared to 4.6% for the ARC benchmark.

Fees are competitive and decline as portfolios grow, with no exit charges and transparent upfront costs, especially for larger portfolios. The ongoing cost for a £1.5m client portfolio in their core investment strategies is around 1.45% (including financial planning), and investment-only clients benefit from reduced charges.

Client satisfaction is high, reflected in a 2025 Net Promoter Score (NPS) of 67 (well above the financial services average) and a 97% client retention rate. For context, Apple’s 2025 NPS score was 61 and Amazon’s 47. Bain & Co suggest that a score of 70 or more places a company in the ‘world-class’ category.

A good choice for high-net-worth individuals seeking top-tier financial planning and strong, risk-adjusted investment performance.

Saltus Customer reviews

Customer ratings come from reviews left on this site. Every review is read and approved before it is published.
5.0Excellent

Based on 500 reviews

  • Excellent97%
  • Very good3%
  • Basic0%
  • Poor0%
  • Bad0%
Read customer reviews

Professional, personable, and trustworthy financial guidance

Robert Maule ·

Jordan has advised me for several years now and has always struck the perfect balance of being both professional and personable. You know you’re getting tailored, honest expert guidance and can be confident your financial security is in the hands of people that are equipped to deliver long term financial success.

Expert, personalised, and proactive financial advice

Peter Moulson ·

Jordan Batchelar from Saltus has been my finance advisor for some years now and I couldn’t be happier with the service I have received.

A good advisor is someone who really understands the industry, listens to the requirements of the clients and then actively manages their investments. From the first meeting, my mind was put at ease. He stepped through my requirements and views on risk and then put together an appropriate investment strategy. He has then actively managed the investments to ensure that they still meet my requirements. He is really approachable, extremely well organised, responds quickly to any questions I have and genuinely cares about his clients.

Trusted guidance and support for pension planning

Paul Hodgson ·

Ivan Lintner provided an introduction, in person, to the services that Saltus could provide. With a lot of bad press about pensions and scams around, it was necessary for me to have the personal confidence to make the changes necessary to my pension plans. Ivan guided me through this, and with the follow-up support with annual reviews and the online portal, I am pleased I chose the path I did.

Tailored financial solutions with excellent service

Paul Doble ·

Excellent service.

Craig Harrison in particular is a superb financial adviser. Together with Saltus, Craig has been able to provide a range of financial solutions that are tailored to me and my family’s needs – and very importantly, explain them in a way we would all understand. Well done Saltus and Craig.

Knowledgeable, clear, and engaging financial advice

Patrick Whiteing ·

We have always found Ms Alex Pugh to be on top of her game, with detailed knowledge of her subject and able to give a clear and concise explanations in a friendly and engaging manner

Outstanding advice and customer-focused service

Nicholas Downing ·

Brilliant advice from GP and the team over many years. Always puts the customer first, has helped us immensely in some major financial decisions and planning for the future. I would 100% recommend.

Responsive service with strong investment performance

Matthew Piper ·

I have been very satisfied with my experience of Saltus. They keep in touch on a regular basis and are always available in person to answer any queries. More importantly, my investment account has performed very well over the last twelve months.

Reliable and professional

Mark Lucking ·

I have been dealing with Saltus for several years and have never had any issues to date. Good people to deal with

Excellent service and trustworthy financial advice

Mark Staples ·

Ivan at Saltus has been looking after my pension for years now. I have only good things to say about the service I receive. Always good communication, easy access to the performance of my investments and Ivan, especially, fills me with confidence that my money is in the right place. Thoroughly recommend.

Reliable and knowledgeable financial guidance

Mark Moorcraft ·

I have worked with Gianpaolo Mantini for many years for his advice as to my pensions. He has always given good advice and protected the value of my funds. Since he joined with Saltus he and his team ( Mel and Amy) have continued to act promptly to queries and moving monies. I also find the regular briefings from Saltus are informative. I am happy to continue to rely on his financial wisdom.

An eye-opening experience

Kerry Mildren ·

Meeting Alex (Pugh) was like a cathartic experience for me.
The questions Alex asked me made me really think differently about what I want to do.
I’ve never had such an in depth explanation of my future finances (or how they could look).
Overall the experience for me is 10/10 and worth every penny. My only regret is that I didn’t find Alex sooner!

Exceptional service and expert financial guidance

Karen Jones ·

I have been a client of Jordan Batchelar for many years and I cannot say enough good things about the excellent service and advice I have received. Jordan’s professionalism, expertise and personalised approach to financial planning has helped me to achieve my financial goals and make informed decisions about my investments and financial planning. I am grateful for Jordan’s guidance and advice, and I look forward to continuing to work with him.

Consistently helpful financial advice

Ian Winham ·

I have been working with Gianpaolo (GP) Mantini for a number of years. GP and the team (Mel and Amy) have been consistently helpful. Our review meetings are always challenging and enjoyable as together we look to make the right long term decisions.

I Matter

Barbara Dean ·

For many years I have entrusted my financial affairs to Saltus (and previously Brunel) and in particular to Dan Hiles as my personal advisor. He explains the ups and downs of the financial world, not always a rosy picture but truthful. I really appreciate his home visits when I can ask questions face to face – the personal touch means so much – and I always feel that I matter!

In addition, between visits, Dan is always available at the end of a phone – he is my friendly advisor and I know he will give clear sound advice. He takes an interest in me and my family and we matter!

Consistently Professional and Supportive Service from Saltus for Pension Investment

Mark Garrett ·

I have been using Saltus for a while now and find them all to be very professional, knowledgeable and friendly , always willing to explain things in a way that makes sense and I feel confident my pension fund is in good hands . Even when my saltus financial fund manager moved on , he was replaced with another who was equally as good
They are always polite and have never been pushy . I look forward to many more years of investing my pension fund with them

Toby at Saltus Truly Listens and Understands My Financial Goals

Mark Wilkins ·

I’ve spent a couple of years trying to find the ‘right’ financial adviser to help me as I enter my 50s. Each of them bar one hasn’t listened and instead, they have focused on what they think I should be aiming for.
The exception is Saltus and Toby. He actually listened to what I want from my retirement and my financial goals. Shortly afterwards, when he made his recommendations, he showed he had listened to me and recapped what I had actually said. I’m really grateful to both Saltus and Toby, thank you.

Exceptional Guidance and Clarity from Financial Adviser Megan Jenkins

Brian Longland ·

Much appreciate the very clear way my FA (Megan Jenkins) at Saltus presents information to me and guides through the various options answering clearly any points I raise.

Voice of calm and reason

Rupert Dean ·

It’s the people that make it…
For decades my family has entrusted their financial interests to professional financial advisors. It started with Peter Hill, a founding member of Brunel Capital Investments, who managed the interests of my parents Bob and Barbara. When Peter retired, Dan Hiles took over their accounts and mine as the company entered partnership with Saltus.
As a family we value the continuity of staff, who actually visit us at our home address and take real interest in our financial situation, building strong personal ties along the way. It’s the personal touch and calm sound financial advice in an increasingly chaotic age that separates Dan Hiles at Saltus others. This is not so easy to find these days and is much appreciated. Thanks Dan!

Excellent all round service

Kate Law ·

ISA and Investment Account.
Fairly new to this company and am very pleased with the service to date. Respond promptly to any requests and advise on the optimal way to manage both accounts. No complaints!

Great advice delivered in an understandable wya

Sarah Louise Campbell ·

I hold a private pension fund with Saltus. The platform is easy to use. My adviser is fantastic – proactive but also accessible should anything change or I simply want a review. I’m no expert in this field but Ivan’s advice is patient and designed for the lay user. Always personalised and mindful of personal circumstances.

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