Moneyfarm Customer Reviews
Leave a review and tell us what you think to help others make more informed financial decisions.
Quality
Quality
I find moneyfarm very good…
I find moneyfarm very good at communication with my personal account questions and also very informative information on the latest changes in the financial sector. The fees are good as they are managing my account. The app is quite straight forward use.
Excellent app customer service quick…
Excellent app customer service quick to reply accurate information value for money overall an excellent provider
Easy to set up, excellent…
Easy to set up, excellent support very good customer service
Easy to use, polite &…
Easy to use, polite & helpful advice, good results
Good product options, better returns…
Good product options, better returns than elsewhere and industry insights are useful.
Too high charges
Too high charges
Excellent
Excellent
Excellent customer service. Happy with…
Excellent customer service. Happy with growth of my investment.
Excellent for small investor
Excellent for small investor
They keep me informed of…
They keep me informed of the performance of my investment and the current market trends which could affect the performance.
excellent
excellent
Very good personnel service
Very good personnel service
good.. user friendly
good.. user friendly
Easy to transfer in an…
Easy to transfer in an existing ISA and help when needed at the end of an email
Great platform, low costs, have…
Great platform, low costs, have made me a ton of money
Credible
Credible
5/5
Easy to manage and informative….
Easy to manage and informative. Responsive to requests for help
Excellent
Excellent
Capital at risk
Expert Moneyfarm Review
In this Moneyfarm review we, give our ratings based on their nearest peers. Tell you what we think of Moneyfarm after testing them with real money and highlight the key costs, facts and figures of their accounts.
Moneyfarm Review
Name: Moneyfarm Review
Description: Moneyfarm is a digital wealth manager that aims to make personal investing simple and accessible. It was launched initially in Italy in 2012 by Italian bankers Paolo Galvani and Giovanni Dapra and entered the UK in 2016 and has big-name financial backers such as Allianz Global Investors, Cabot Square Capital, United Ventures and Poste Italiane.
Is Moneyfarm any good?
Yes, Moneyfarm is more of a digital wealth manager rather than a robo-advisor as the portfolios are put together by investment managers, rather than automatically. The automation, as it where, is fine-tuning your portfolio to match your risk/reward choices. As opposed to other robo advisors you can also top-up your portfolio with individual shares and ETFs.
- Investments: 7 pre-made portfolios
- Account types: GIA, ISA, Pension, JISA
- Costs: 0.75% to 0.6%
Fees: Moneyfarm charges 0.75% to 0.6% up to £100k then 0.45% to 0.35% over £100k. Moneyfarm investing account fees are scaled between 0.75% for accounts between £500 and £50,000, then above £100k are 0.45% to 0.35%. Average investment fund fees are 0.2% and the average market spread when buying and selling is 0.10%.
Pros
- Easy to use
- Low fees
- Diverse portfolios
Cons
- High £500 minimum investment
- 0.75%* account fee is relatively high
- No individual US shares available
-
Pricing
(4)
-
Market Access
(4)
-
Online Platform
(5)
-
Customer Service
(5)
-
Research & Analysis
(4)
Overall
4.4Capital at risk
Moneyfarm CEO Interview
If you want to know more about how Moneyfarm works and why it was set up you can read our exclusive interview: Giovanni Daprà, Moneyfarm CEO on why his digital wealth management firm is so much more than a robo-advisor.
Capital at risk
Moneyfarm Facts & Figures
| ⬜ Public Company | ❌ |
| 👉 Number Active Clients | 135K |
| 💰 Minimum Deposit | £500 |
| 💸 Client Funds | £3.9 billion |
| 📅 Founded | 2012 |
Account Costs | |
| ➡️ Investment Account | 0.25%-0.75% |
| ➡️ SIPP | 0.25%-0.75% |
| ➡️ Stocks & Shares ISA | 0.25%-0.75% |
| ➡️ Junior ISA | 0.25%-0.75% |
| ➡️ Lifetime ISA | ❌ |
Dealing Costs | |
| ➡️ UK Shares | £3.95 per trade |
| ➡️ US Stocks | £3.95 per trade |
| ➡️ ETFs | £3.95 per trade |
| ➡️ Bonds | 0.3% for Liquidity + |
| ➡️ Funds | £3.95 per trade |
Capital at risk
Is Moneyfarm’s pension any good?
Moneyfarm’s pension is a managed private pension account where you invest in prebuilt portfolios, it’s more of a managed pension rather than a SIPP, but you can still invest in individual shares in their ISA and GIA.
Moneyfarm lets you invest your pension in one of seven ready-made simple and diverse portfolios with different degrees of risk and reward. Users can transfer a pension or setup a new one and Moneyfarm will manage your portfolio based on your retirement target date by reducing the risk as the time approaches.
Moneyfarm’s pension account fees are scaled between 0.75% for accounts between £500 and £50,000, then above £100k are 0.45% to 0.35%. Average investment fund fees are 0.2% and the average market spread when buying and selling is 0.10%
Capital at risk
Can you invest in a Moneyfarm JISA for your children?
Yes, the Moneyfarm junior ISA has the same portfolios as the standard GIA, ISA and pension account. So you can invest tax free for when your children turn 18.
- Investments: Pre-made portfolios
- Minimum deposit: £500
- JISA account charge: 0.75%
- Dealing fee: £0
Moneyfarm smart tech allows you to monitor your JISA’s performance from anywhere, automate your monthly deposits so you’ll never miss an opportunity again, and their team of dedicated investment consultants are on hand to answer any queries you may have via anytime calls, chats, or emails.
Moneyfarm junior stocks and shares ISA account fees are scaled between 0.75% for accounts between £500 and £50,000, then above £100k are 0.45% to 0.35%. Average investment fund fees are 0.2% and the average market spread when buying and selling is 0.10%
Capital at risk
Moneyfarm Performance
For Moneyfarm, we have focused on its seven non-ESG managed portfolios. Performance net of fees is shown below between 2019 and 2023.
| Risk level | 1 | 2 | 3 | 4 | 5 | 6 | 7 |
| 2023 | 4.6 | 6.7 | 7.6 | 9 | 10.3 | 11.5 | 12.4 |
| 2022 | -8.1 | -9 | -9.3 | -9 | -11.5 | -11.7 | -12.3 |
| 2021 | -1.5 | 2.7 | 5.8 | 8.8 | 11.3 | 13.9 | 16.6 |
| 2020 | -0.2 | 2 | 3.3 | 2.9 | 4.9 | 6.3 | 6.3 |
| 2019 | 2.9 | 6.6 | 9.5 | 11.7 | 14.6 | 16.5 | 19.8 |
| £1k would have grown to | £972 | £1,084 | £1,168 | £1,240 | £1,306 | £1,389 | £1,464 |
Here, £1,000 invested in the highest risk option would have grown to £1,464.
Capital at risk
Is Moneyfarm’s GIA a good investment account?
Moneyfarm is a trusted investment account based on our metrics of regulation, size and products. The GIA is not as good as the Moneyfarm ISA for your first £20k invested each year though as you have to pay capital gains on any profits outside of your ISAs.
Moneyfarm’s GIA is a digital wealth manager and makes setting up a diverse investment account easy and cheap. As with other robo-advisors, you cannot buy individual stocks, but instead choose to invest in any of their seven risk-based portfolios through a stocks and shares ISA, a pension or a general investment account.
Summary
- Investments: Pre-made portfolios
- Minimum deposit: £500
- Account types: GIA, ISA, Pension, JISA
- Account charge: 0.75% annual charge
- Dealing fee: £0
Moneyfarm’s investment platform is like a big quiz directing you towards the most appropriate portfolio based your responses to risk-based questions.
Is Moneyfarm a cash or investment ISA?
Moneyfarm has a stocks and shares ISA that invests your money in the stock market. You can get better returns than with a cash ISA, but as with all investing the stock market goes up and down so you could get less than you originally invested. So if you don’t want to risk losing any money a cash ISA with someone like Hargreaves Lansdown Active Savings would be a better option.
Moneyfarm’s ISA invests in ETFs to keep the costs low, so you aren’t paying for active managers. Instead, you are benefiting from tracking a series of diversified indices that are regularly rebalanced. This should mean you get to keep most of your returns rather than paying hefty fees to fund managers.
- Investments: Pre-made portfolios
- Minimum deposit: £500
- ISA account charge: 0.75%
- ISA dealing fee: £0
Fees: Moneyfarm’s ISA investing account fees are scaled between 0.75% for accounts between £500 and £50,000, then above £100k are 0.45% to 0.35%. Average investment fund fees are 0.2% and the average market spread when buying and selling is 0.10%
Is your money safe in the Moneyfarm app?
Yes, the Moneyfarm app connects to all their accounts and lets you view your portfolio balance and performance whilst on the move.
As Moneyfarm is a fairly passive investment account and not that complicated, you can also use the app for making deposits and choosing investment portfolios.
Capital at risk
Richard is the founder of the Good Money Guide (formerly Good Broker Guide), one of the original investment comparison sites established in 2015. With a career spanning two decades as a broker, he brings extensive expertise and knowledge to the financial landscape.
Having worked as a broker at Investors Intelligence and a multi-asset derivatives broker at MF Global (Man Financial), Richard has acquired substantial experience in the industry. His career began as a private client stockbroker at Walker Crips and Phillip Securities (now King and Shaxson), following internships on the NYMEX oil trading floor in New York and London IPE in 2001 and 2000.
Richard’s contributions and expertise have been recognized by respected publications such as The Sunday Times, BusinessInsider, Yahoo Finance, BusinessNews.org.uk, Master Investor, Wealth Briefing, iNews, and The FT, among many others.
Under Richard’s leadership, the Good Money Guide has evolved into a valuable destination for comprehensive information and expert guidance, specialising in trading, investment, and currency exchange. His commitment to delivering high-quality insights has solidified the Good Money Guide’s standing as a well-respected resource for both customers and industry colleagues.
You can contact Richard at richard@goodmoneyguide.com
