4.3
243 Good Money Guide users have given this provider a review rating of 4.3 out of 5 based on their genuine experience.
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Moneyfarm Customer Reviews & Expert Rating

  • Moneyfarm is highly rated in both expert and user reviews, boasting an average of 4.3/5 from 243 user reviews. Users appreciate the platform’s ease of use and the ability to invest in a variety of assets, including shares and ETFs. However, some have raised concerns about customer service and issues with account management.
  • Experts commend Moneyfarm for its user-friendly interface and low fees, highlighting its unique position as a digital wealth manager that allows for both automated portfolio management and individual investment choices. They note the platform’s strong customer service and diverse portfolio options, although the minimum investment requirement is considered high.
  • Users frequently praise Moneyfarm for its excellent customer service and straightforward investment process, often mentioning the platform’s reliability and good returns. However, there are notable criticisms regarding account management issues and unexpected fees, which have led to frustrations for some customers.

Customer Reviews

amazing customer service, great value…

20th June 2024

amazing customer service, great value for money

aida hota

Moneyfarm offers a great investment…

20th June 2024

Moneyfarm offers a great investment opportunity and services. It provides a platform through which I can monitor all the transactions in my business and in a very transparent manner too. I would highly recommend their services who is keen on medium to long term investment.

George Onwe

Great service and experience.

20th June 2024

Great service and experience.

Riccardo Scotti

Nice website and dedicated personal…

20th June 2024

Nice website and dedicated personal advisor for financial checkups

Thomas Priddle

I dont have any knowledge…

20th June 2024

I dont have any knowledge of investments and Money farm has been extremely helpful. I trust them

cathryn anne clarke

5/5

20th June 2024
Timothy Hocks

user friendly, good returns

20th June 2024

user friendly, good returns

Mara Blakemore

Good returns. Good personal support

20th June 2024

Good returns. Good personal support

Iain Hunneybell

Very easy to find help…

20th June 2024

Very easy to find help and to use

Catherine hughes

Everything is OK

20th June 2024

Everything is OK

Mr David Billington

My portfolio is growing very…

20th June 2024

My portfolio is growing very well

Oyedeji Jaiyeola

Quality

20th June 2024

Quality

Marcus flint

I find moneyfarm very good…

20th June 2024

I find moneyfarm very good at communication with my personal account questions and also very informative information on the latest changes in the financial sector. The fees are good as they are managing my account. The app is quite straight forward use.

Mr steven hornby

Excellent app customer service quick…

20th June 2024

Excellent app customer service quick to reply accurate information value for money overall an excellent provider

Michael leek

Easy to set up, excellent…

20th June 2024

Easy to set up, excellent support very good customer service

Simon Teague

Easy to use, polite &…

20th June 2024

Easy to use, polite & helpful advice, good results

Sean Green

Good product options, better returns…

20th June 2024

Good product options, better returns than elsewhere and industry insights are useful.

Richard Booth

Too high charges

20th June 2024

Too high charges

Drew Marsham

Excellent

20th June 2024

Excellent

Shaun figgins

Excellent customer service. Happy with…

20th June 2024

Excellent customer service. Happy with growth of my investment.

Debra Salzman

Expert Review & Rating

Moneyfarm Digital Wealth Management Review
Moneyfarm

Provider: Moneyfarm

Verdict: Moneyfarm is a digital wealth manager that aims to make personal investing simple and accessible. It was launched initially in Italy in 2012 by Italian bankers Paolo Galvani and Giovanni Dapra and entered the UK in 2016 and has big-name financial backers such as Allianz Global Investors, Cabot Square Capital, United Ventures and Poste Italiane.

Is Moneyfarm any good for wealth management?

Yes, Moneyfarm is more of a digital wealth manager rather than a robo-advisor as the portfolios are put together by investment managers, rather than automatically. The automation, as it were, is fine-tuning your portfolio to match your risk/reward choices. Unlike with other robo-advisors, with Moneyfarm you can also top up your portfolio with individual shares and ETFs.

Fees: Moneyfarm charges 0.75% to 0.6% up to £100k then 0.45% to 0.35% over £100k. Moneyfarm investing account fees are scaled between 0.75% for accounts between £500 and £50,000, then above £100k are 0.45% to 0.35%. Average investment fund fees are 0.2% and the average market spread when buying and selling is 0.10%.

Market Access: You can invest in 7 pre-made portfolios, but also (unlike a lot of other digital wealth managers and robo-adviors) also buy individual shares, ETFs, bonds and mutual funds online. It’s a bit of a shame you can’t buy US stocks, But Moneyfarm is best really for setting up regular investments in a GIA, ISA or SIPP, then letting them grow over time without too much tinkering and speculating on Tech stocks.

App & Platform: It’s really easy to use, plus it puts you through your paces to make sure you understand what you are investing in. Apparently, my Moneyfarm investor profile is “pioneering”, which means I want to take on more risk for potentially better returns.

Customer Service: This is mostly online as you’d expect but solves all issues – I’ve had some good calls with Moneyfarm about how its products work over the years, and its people really know their stuff. If you want to find out more about the ethos, you can read my interview with the CEO Giovanni Daprà on how they are so much more than a robo-advisor.

Research & Analysis: Not much to speak of other than a few guides, but that’s ok, as I don’t really want Moneyfarm spamming me with stock trading ideas.

Moneyfarm Portfolio Allocation

Pros

  • Easy to use with low fees
  • The ability to buy shares, bonds, ETFs & funds
  • Diverse managed portfolios

 

 

Cons

  • High £500 minimum investment
  • 0.75%* account fee is relatively high
  • Pricing
    (5)
  • Market Access
    (5)
  • Online Platform
    (5)
  • Customer Service
    (5)
  • Research & Analysis
    (5)
Overall
5

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