AJ Bell Stocks & Shares ISA Customer Reviews & Expert Rating

The overall score out of 10 combines our expert rating out of 5 with the average customer rating out of 5.
9.2/10Excellent

Based on 1,104 customer reviews and our expert analysis

  • Experts commend AJ Bell Stocks & Shares ISA for its comprehensive investment options, highlighting its low fees and strong performance across various criteria, including pricing and customer service, all rated at 5.0/5. The platform is particularly noted for its user-friendly interface and extensive market access, although high phone dealing charges are mentioned as a drawback.
  • Across 1104 user reviews on Good Money Guide, averaging 4.2/5, customers frequently praise the platform's ease of use, reliable customer service, and transparent fee structure. Many users appreciate the app's functionality and the variety of investment options available, while some express concerns about occasional platform stability and the need for improvements in the app's user experience.

AJ Bell Stocks & Shares ISA Expert rating

Our expert rating is the average of the areas listed here, each scored out of 5 by our team.
5.0Excellent

Our experts have rated AJ Bell Stocks & Shares ISA across five key areas of our review framework.

  • Pricing5.0
  • Market Access5.0
  • Online Platform5.0
  • Customer Service5.0
  • Research & Analysis5.0

Pros

  • Pick your own shares, funds and bonds or use their investing ideas
  • Low ISA account fees capped at Β£2.50 a month for shares
  • Lots of account types

Cons

  • High phone dealing charges
See full expert review

Our verdict

AJ Bell won the Good Money Guide Award in 2024 for β€œBest Stocks and Shares ISA” for its low-cost online investing platform for the UK DIY investor where you can invest stocks in more than 20 markets, over 4,000 funds, ETFs, and bonds.

How does AJ Bell's ISA work?

AJ Bell's ISA is a stocks and shares ISA which means that you are invested in the stock market. AJ Bell does not offer cash ISA like Hargreaves Lansdown do with their Active Savings product. However, AJ Bell do pay interest on uninvested cash so if you want to keep some money outside the risks of the stock market you can earn interest on your cash.


Fees: AJ Bell charges 0.25% of the value of your portfolio for their ISA. But, share account fees are capped at Β£3.50 a month. Dealing costs are Β£1.50 for funds and Β£5 for shares but drop to Β£3.50 where there were 10 or more online share deals in the previous month.

Customer reviews for AJ Bell

Customer ratings come from reviews left on this site. Every review is read and approved before it is published.
4.2Very good

Based on 1,104 reviews

  • Excellent46%
  • Very good35%
  • Basic15%
  • Poor3%
  • Bad2%
Read customer reviews

Make a good job of...

Mr William Harry Lawler Β·

Make a good job of looking after my SIPP and ISAs

Good choice of investments and...

Andrew Ashworth Β·

Good choice of investments and research

Efficient, good value, stable

Brian Morphy Β·

Efficient, good value, stable

Excellent value and easy to...

Jonathan Carr Β·

Excellent value and easy to use. Good newsletters too

Excellent platform and app, good...

Peter Johnson Β·

Excellent platform and app, good value for money

Simple, low cost, stable, reliable,...

Roy Gibson Β·

Simple, low cost, stable, reliable, foreign stocks not so good

Excellent platform

Robert Evans Β·

Excellent platform

My main provider, reliable and...

Francis Evans Β·

My main provider, reliable and good value

Excellent customer service which as...

John Horner Β·

Excellent customer service which as a new user has helped me understand how the website works

Adequate

Gary Hurley Β·

Adequate

Works well, good value. Use...

Andrew Payne Β·

Works well, good value. Use it every day

5/5

Jamie Hunter Β·

Transaction fees very good. Support...

Edward Goodwin Β·

Transaction fees very good. Support is sometimes a litte slow. Good info on corporate actions sent be email

Really like this platform but...

Gary Towner Β·

Really like this platform but would like to see far more research tools to be available to smaller investors

X

Paul robertson Β·

X

Good value and works smoothly

David Marsh Β·

Good value and works smoothly

Ok

Peter Wyatt Β·

Ok

Decent

Stephen Duffy Β·

Decent

Very happy, have a range...

John Moore Β·

Very happy, have a range of family investment products with the firm

Excellent

Shane Stanley Β·

Excellent

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