Capital.com is exploring how artificial intelligence can be used to improve the quality of trader decision-making, as its UK CEO Rupert Osborne joined policymakers and industry leaders at a House of Lords summit on the future of AI in the economy.
Capital.com’s use of AI goes back to it’s very roots, when I interviewed their first CEO way back in 2018, he said that AI played a key part in improving the experience for traders using the app.
The UK-regulated spread betting broker participated in a private gathering at the Palace of Westminster, where discussions focused on how the UK can position itself as an AI-first economy. The event, hosted by Lord Elliott of Mickle Fell, brought together more than 20 senior executives to examine the opportunities and risks of AI adoption.
A central theme of the summit was how businesses should invest in workforce skills and governance frameworks to ensure AI delivers long-term benefits. For financial services firms like Capital.com, that means focusing less on the speed and volume of information and more on whether AI actually helps their CFD trading customer base make better decisions.
UK CEO Rupert Osborne highlighted that while AI can dramatically increase access to market data and educational content, that alone does not guarantee improved outcomes. Instead, the emphasis should be on helping users understand risk, recognise their own limits, and make informed, deliberate choices rather than simply acting faster.
The summit also explored how AI is reshaping roles across industries, from public services to finance, and how emerging technologies such as agentic AI could democratise access to advanced tools for smaller businesses.
The forex broker is continuing to assess how AI can be integrated into its platform in a way that aligns with regulatory expectations around suitability and transparency. After all, AI can be a big bonus for traders, providing better insights, clearer market context, and more effective educational support.
Rupert Osborne, UK CEO, Capital.com, said:
“The question we face in financial services is not whether AI can increase the volume of information available to people, but whether it improves the quality of the decisions they make with that information.
Those are different problems. Broader access to financial education matters only if what people learn helps them understand risk, identify their own limits, and make considered choices, not simply act faster.
The governance frameworks we build around AI in this space will determine whether the technology serves that purpose, or works against it.”
Richard is the founder of the Good Money Guide (formerly Good Broker Guide), one of the original investment comparison sites established in 2015. With a career spanning two decades as a broker, he brings extensive expertise and knowledge to the financial landscape.
Having worked as a broker at Investors Intelligence and a multi-asset derivatives broker at MF Global (Man Financial), Richard has acquired substantial experience in the industry. His career began as a private client stockbroker at Walker Crips and Phillip Securities (now King and Shaxson), following internships on the NYMEX oil trading floor in New York and London IPE in 2001 and 2000.
Richard’s contributions and expertise have been recognized by respected publications such as The Sunday Times, BusinessInsider, Yahoo Finance, BusinessNews.org.uk, Master Investor, Wealth Briefing, iNews, and The FT, among many others.
Under Richard’s leadership, the Good Money Guide has evolved into a valuable destination for comprehensive information and expert guidance, specialising in trading, investment, and currency exchange. His commitment to delivering high-quality insights has solidified the Good Money Guide’s standing as a well-respected resource for both customers and industry colleagues.
