- Western Union is positively regarded in both expert and user reviews, with an average rating of 3.8/5 from 123 user reviews. Users appreciate the improved app functionality and competitive exchange rates, while experts note the company’s efforts to modernise its services and enhance user experience.
- Experts highlight Western Union’s better exchange rates and the convenience of cash drop-off and pick-up options. However, they also mention that while the service is competitive, it may not be the cheapest option available.
- Users frequently commend the efficiency of transactions and the ease of sending money, particularly for international transfers. However, some express dissatisfaction with customer service responsiveness and high fees, indicating a mixed experience overall.
Customer Reviews
Consistent
They are very unprofessional
I had a minor issue with a transaction, Spoke with WU over the phone, the Philippino girl drove me crazy, I asked to speak to her supervisor, D Asistio came on the line and spent over 45 minutes. Bad experience…these guys force customers away. BTW, their English is very poor…
EXCHANGE RATE HAS DROPPED DRAMATICALLY
Im in Argentina and the exchange rate from UK has dropped nearly 300 ars per £1 over the last 3 months and the fee has gone up £3 on transactions up to £200. Disgusting.
Great
Great service easy to use
Easy to send cash to…
Easy to send cash to individuals.
DO MOST THINGS MYSELF
DO MOST THINGS MYSELF
Excellent Service & Good Pricing
Excellent Service & Good Pricing
Positive experience
Positive experience
Efficient service
Efficient service
Only if no other options
Only if no other options
Ok
Ok
I Steven Talewa of Tari…
I Steven Talewa of Tari Hela Province of Papua New Guinea is now full support on this one for the year
N/a
N/a
Allows me to send money…
Allows me to send money faster from the comfort of my home
Western Union also I Steven…
Western Union also I Steven Talewa will try my best to follow your instructions and ready to receive my blessings and benefits now through this..
They are the best
They are the best
Good service
Good service
4/5
Rip off
Rip off
5/5
Expert Review & Rating
Western Union Expert Review & Rating: Updated 25/06/2026
Provider: Western Union
Verdict: Western Union lets you send money to more than 200 countries around the world. It was founded in 1851 in Rochester, New York, and was named the Western Union Telegraph Company when the New York & Western Union Telegraph Company merged with the rival New York and Mississippi Valley Printing Telegraph Company in 1856. It was a pioneer in transmitting telegrams and in 1871 it introduced a money transfer service through its extensive telegraph network. It stopped sending telegrams in 2006 and now offers money transfers to almost every country in the world. Today it has 150 million retail and digital customers with its headquarters in Denver, Colorado.
Summary
Western Union has made a real effort recently to modernise it’s app and reduce exchange rates and fees to compete with new start-ups. Still, one of the best ways to send cash abroad and now very competitive for smaller electronic transfers.
Pros
- Better exchange rates
- Cash drop-off and pick-up
- Good app and website transfers
Cons
- Still not as cheap as some
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Exchange Rates
(4.5)
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Available Currencies
(5)
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Online Platform
(5)
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Customer Service
(3)
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Research & Analysis
(3)
Overall
4.1Leave A Review
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Richard is the founder of the Good Money Guide (formerly Good Broker Guide), one of the original investment comparison sites established in 2015. With a career spanning two decades as a broker, he brings extensive expertise and knowledge to the financial landscape.
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