Western Union Customer Reviews
Tell us what you think of this provider.
Customer Reviews
They are very unprofessional
I had a minor issue with a transaction, Spoke with WU over the phone, the Philippino girl drove me crazy, I asked to speak to her supervisor, D Asistio came on the line and spent over 45 minutes. Bad experience…these guys force customers away. BTW, their English is very poor…
EXCHANGE RATE HAS DROPPED DRAMATICALLY
Im in Argentina and the exchange rate from UK has dropped nearly 300 ars per £1 over the last 3 months and the fee has gone up £3 on transactions up to £200. Disgusting.
Great
Great service easy to use
Easy to send cash to…
Easy to send cash to individuals.
DO MOST THINGS MYSELF
DO MOST THINGS MYSELF
Excellent Service & Good Pricing
Excellent Service & Good Pricing
Positive experience
Positive experience
Efficient service
Efficient service
Only if no other options
Only if no other options
Ok
Ok
I Steven Talewa of Tari…
I Steven Talewa of Tari Hela Province of Papua New Guinea is now full support on this one for the year
N/a
N/a
Allows me to send money…
Allows me to send money faster from the comfort of my home
Western Union also I Steven…
Western Union also I Steven Talewa will try my best to follow your instructions and ready to receive my blessings and benefits now through this..
They are the best
They are the best
Good service
Good service
4/5
Rip off
Rip off
5/5
Simple cost effective transfer of…
Simple cost effective transfer of money oversea
good for using for Africa
good for using for Africa
OK but not really friendly
OK but not really friendly
Fast and secure transfer log…
Fast and secure transfer log funds. Effective updates on fund transfer
High fees, would use regularly,…
High fees, would use regularly, only in case of an emergency.
Good
Good
No real thoughts
No real thoughts
Rarely use except when travelling…
Rarely use except when travelling in the USA
Traditional player
Traditional player
4/5
Pros:
Low fees
Cons:
I have nothing to say
2/5
Pros:
Available
Cons:
N/a
4/5
5/5
Pros:
Ravi
5/5
Pros:
Reliable and fast
3/5
5/5
Pros:
quick to send money
4/5
Pros:
App is user friendly
Cons:
Competitive transfer charges
5/5
4/5
Pros:
Mmm
Cons:
Todo bien
3/5
5/5
5/5
Pros:
Great
Cons:
Add more country
5/5
3/5
Pros:
One minute money received
Cons:
100000000
5/5
3/5
3/5
5/5
Pros:
Good
Cons:
Improve
4/5
Pros:
Efficient delivery
Cons:
Improve customer support
4/5
Pros:
simple interface
Cons:
interface
5/5
Pros:
I have no words to describe them
3/5
Pros:
easy
Cons:
none
5/5
3/5
2/5
Pros:
Less Fees
Cons:
Nothing
4/5
3/5
Pros:
Transfer money to developing countries
Cons:
N/A
3/5
Pros:
Cash sending reach
1/5
4/5
Pros:
nothing
Cons:
no idea
4/5
Pros:
Money transfer
Cons:
Nothing
3/5
4/5
Cons:
Yes
2/5
Pros:
This shark ƒªê isn’t my FAVOURITE.. I just trust them and use when I don’t have cheapper alternatives
Cons:
Become Bankrupt and later functioning to 10% of today’s fees!
3/5
Pros:
Reliable
Cons:
Lower fees
5/5
Pros:
Good remittance service
Cons:
Continue to invest in technology
4/5
Pros:
fast
Cons:
fees
3/5
5/5
Pros:
easy to use
3/5
Cons:
Reduce cost.
4/5
Pros:
Na
Cons:
Na
4/5
Pros:
Traditional and reliable service offered
4/5
4/5
Pros:
Easy to use
Cons:
Fast customer support response
4/5
Pros:
…
1/5
Pros:
Nothing
Cons:
Cost
4/5
Pros:
Name
Cons:
Money sending fees
3/5
3/5
Pros:
Convenient
Cons:
Okay
4/5
Pros:
speed of transactions processing, fair commissions
Cons:
decrease commissions
3/5
4/5
Cons:
Western Union
5/5
Pros:
Western
4/5
Pros:
Wider options for money transfers
Cons:
Provide better rate
2/5
Cons:
Real person support
4/5
Pros:
Ease of use
Cons:
Faster delivery
5/5
Pros:
asdf
Cons:
asdf
3/5
Pros:
Nothing – bad
Cons:
Everything
4/5
Pros:
good value
Cons:
nothing
2/5
Pros:
Realiable
Cons:
Better rates, pay for goods
5/5
4/5
Pros:
cash payout
Cons:
fees
5/5
4/5
Pros:
Customer Support
5/5
Pros:
can send transactions online and person
Cons:
nothing at present
4/5
Pros:
availability
Cons:
cheaper fees
5/5
Pros:
Good value and fast action
Cons:
None
5/5
Pros:
I don’t have to communicate with them
Cons:
Try recognising the customer and answer their problems
4/5
Pros:
Availability worldwide
Cons:
Lower fees
5/5
Pros:
Excellent fx rates
Cons:
give their website a more international feel
5/5
Pros:
Very Competitive fx rates
Cons:
Improve the image of Western Union as more than a corner shop cash collection outfit
Western Union Expert Review
In this Western Union money transfer review we give our ratings based on their nearest peers and tell you what we think of them after testing them with real money. Plus we highlight the key costs, facts and figures of their accounts.
Western Union Review
Provider: Western Union
Verdict: Western Union lets you send money to more than 200 countries around the world. It was founded in 1851 in Rochester, New York, and was named the Western Union Telegraph Company when the New York & Western Union Telegraph Company merged with the rival New York and Mississippi Valley Printing Telegraph Company in 1856. It was a pioneer in transmitting telegrams and in 1871 it introduced a money transfer service through its extensive telegraph network. It stopped sending telegrams in 2006 and now offers money transfers to almost every country in the world. Today it has 150 million retail and digital customers with its headquarters in Denver, Colorado.
Summary
Western Union has made a real effort recently to modernise it’s app and reduce exchange rates and fees to compete with new start-ups. Still, one of the best ways to send cash abroad and now very competitive for smaller electronic transfers.
Pros
- Better exchange rates
- Cash drop-off and pick-up
- Good app and website transfers
Cons
- Still not as cheap as some
-
Exchange Rates
(4.5)
-
Available Currencies
(5)
-
Online Platform
(5)
-
Customer Service
(3)
-
Research & Analysis
(3)
Overall
4.1Western Union Facts & Figures
Edit 💱 Total Currencies | 130 |
|---|---|
| 💵 Min Transfer | £0 |
| 💰 Max Transfer | £4,000 |
| 🛒 Customers | 150,000,000 |
| 🏛️ Founded | 1851 |
| 🏢 HQ | Colorado, United States |
| ⚖️ Regulated | Yes- by FCA |
Account Options | |
| 🧍 Personal Transfers | ✔️ |
| 👔 Business Transfers | ✔️ |
| 📅 Currency Forwards | ❌ |
| 💸 Currency Options | ❌ |
| 🤝 Personal Service | ❌ |
| 📱 Phone Dealing | Yes – excellent service |
| 🖥️ Online Platform | ✔️ |
| ⭐ TrustPilot Rating | 3.9/5 |
| 🌐 Website | Visit Western Union |
Western Union CEO Interview
For this review, we interviewed Massimiliano Alvisini, on Western Union’s resilience to challenger brands.
- Read the full WU CEO interview here.
Richard is the founder of the Good Money Guide (formerly Good Broker Guide), one of the original investment comparison sites established in 2015. With a career spanning two decades as a broker, he brings extensive expertise and knowledge to the financial landscape.
Having worked as a broker at Investors Intelligence and a multi-asset derivatives broker at MF Global (Man Financial), Richard has acquired substantial experience in the industry. His career began as a private client stockbroker at Walker Crips and Phillip Securities (now King and Shaxson), following internships on the NYMEX oil trading floor in New York and London IPE in 2001 and 2000.
Richard’s contributions and expertise have been recognized by respected publications such as The Sunday Times, BusinessInsider, Yahoo Finance, BusinessNews.org.uk, Master Investor, Wealth Briefing, iNews, and The FT, among many others.
Under Richard’s leadership, the Good Money Guide has evolved into a valuable destination for comprehensive information and expert guidance, specialising in trading, investment, and currency exchange. His commitment to delivering high-quality insights has solidified the Good Money Guide’s standing as a well-respected resource for both customers and industry colleagues.
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