Saxo Cryptocurrency Investing Customer Reviews & Expert Rating

The overall score out of 10 combines our expert rating out of 5 with the average customer rating out of 5.
8.4/10Very good

Based on 137 customer reviews and our expert analysis

  • Experts commend Saxo Cryptocurrency Investing for providing regulated access to cryptocurrency through Exchange-Traded Notes (ETNs), allowing UK retail clients to invest in Bitcoin and Ethereum within ISAs and SIPPs. They highlight competitive pricing with no crypto markup, though there is a minimum trade fee and a lack of altcoin options. The platform is noted for its excellent multi-asset integration and responsive customer service, making it suitable for serious investors seeking a compliant route into crypto markets.
  • Across 137 user reviews on Good Money Guide, averaging 4.2/5, customers frequently praise the platform's user-friendly interface, extensive market access, and professional customer service. Many appreciate the competitive pricing and comprehensive educational resources available. However, some users express frustration with issues related to account registration and funding from non-resident countries, indicating a need for improvements in these areas.

Expert rating

Our expert rating is the average of the areas listed here, each scored out of 5 by our team.
4.2Very good

Our experts have rated Saxo Cryptocurrency Investing across five key areas of our review framework.

  • Pricing4.0
  • Market Access3.0
  • App & Platform5.0
  • Customer Service4.5
  • Research & Analysis4.5

Pros

  • Regulated crypto market access
  • Available in ISA & SIPP
  • Institutional-grade ETN issuers

Cons

  • No direct coin ownership
  • Limited to Bitcoin, Ethereum
  • No FSCS protection on crypto
See full expert review

Our verdict

Saxo’s crypto ETNs give UK investors a credible, FCA-compliant route into crypto markets, finally combining regulatory oversight, professional execution, and tax efficiency. It’s not for speculators chasing the next meme coin, but for investors who want crypto exposure within a diversified, responsible portfolio, Saxo’s approach is one of the most trustworthy options currently available in the UK.

Is crypto investing any good on Saxo?

Saxo has opened the door to cryptocurrency investing for UK retail clients through a curated selection of regulated Exchange-Traded Notes (ETNs) on Bitcoin and Ethereum, available in ISAs and SIPPs.

Pricing: Competitive standard share-dealing costs with no crypto markup, but charges a min of £8 per trade with a 0.12% account fee.
Market Access: A good range of Bitcoin and Ethereum ETNs that can be traded on the stock market, but lacks altcoins and other major cryptocurrencies for now
Platforms & Apps: SaxoTraderGO and SaxoInvestor offer excellent multi-asset integration for advanced traders, there is a simpler version for beginners.
Customer Service: Responsive UK support and detailed educational content, active and HNW investors get account executives.
Research & Analysis:  Frequent market insights and institutional commentary from analysts like Neil Wilson

What Saxo’s crypto service does and who it’s for

Saxo, one of the most established multi-asset trading and investing platforms, is now allowing UK retail clients to gain crypto exposure via Exchange-Traded Notes (ETNs).

After a four-year FCA ban on listed crypto products, Saxo’s move marks a major shift — offering a regulated way for retail investors to add Bitcoin and Ethereum exposure to their portfolios without holding the assets directly.

Unlike unregulated crypto exchanges, Saxo’s offering sits within its existing share dealing infrastructure. That means investors can buy and sell crypto ETNs alongside shares, ETFs, and bonds in their General Investment Accounts, Stocks & Shares ISAs, or SIPPs — provided they pass an appropriateness test confirming they understand the risks.

This makes it ideal for investors who want professional-grade access to crypto assets, combined with the security, reporting, and tax efficiency of a mainstream investment platform.

What are crypto ETNs on Saxo?

Saxo’s crypto rollout stands out for its regulated access and institutional-quality execution. By offering ETNs from trusted issuers such as 21Shares, Bitwise, CoinShares, Fidelity, Invesco, and WisdomTree, Saxo provides a higher level of product transparency and governance than most retail crypto exchanges.

These ETNs track the price of Bitcoin or Ethereum, including some staking variants, and are listed on major European exchanges. That means pricing, custody, and liquidity are overseen by regulated market operators rather than opaque offshore entities.

Investors should note that crypto ETNs still carry significant risk, including issuer credit risk and crypto market volatility, and are not covered by the Financial Services Compensation Scheme (FSCS). However, the move to allow crypto inside ISAs and SIPPs gives UK investors their first chance at tax-efficient crypto exposure in years.

While Saxo’s offering doesn’t yet include spot crypto trading, wallets, or altcoins, it provides a serious, compliant, and well-managed route to the sector — something most other retail brokers still lack.

Customer reviews for Saxo

Customer ratings come from reviews left on this site. Every review is read and approved before it is published.
4.2Very good

Based on 137 reviews

  • Excellent54%
  • Very good19%
  • Basic18%
  • Poor7%
  • Bad2%
Read customer reviews

Payment and client service chaos

Sean P. ·

Bank account registration system/deposits consistently fail - their systems cannot cope. Their new rule about not funding from or withdrawing to non-resident countries is absurd and they have ignored their own grace periods for compliance. Online withdrawals fail with the transaction logs disappearing within 24 hours. Withdrawals have to be processed manually and this takes at least one week. Their account restrictions come in too easily, and client service tickets yield no results at all unless you file a formal complaint. I have been trying to make withdrawals for over three months now and I am closing my account in exasperation.

Effective

Gary O'Brien ·

Demands competence on part of investor - restricts access to asset types.

Professional

Robert Matyus ·

Large range of different markets.Execution,costumer service and deposits/withdrawals.

Consistent performance

Sachin T ·

Wide range of products, competitive and transparent pricing, great client service

Versatile

Carlos Thompson ·

Saxo bank delivers a premium trading experience with vast markets access, advanced tools, and competitive fees. They are Professional and helpful all the way.

Strong Platform

Mayank Singhal ·

A great platform with latest technology.

Professional

Albert Maasland ·

The Saxo platform provides access to all important stock and bond markets worldwide with professional execution and reasonable pricing.

A comprehensive global trading platform

Luka Jevnikar ·

Range of available product, accompanying research, trading educational materials, daily news. Not much more one could wish for.

professional

Asa Aberg ·

What stands out is how closely it resembles a professional trading environment. The interface is intuitive but not dumbed down, the charting is robust enough for serious technical work, and the order management feels precise — which is critical when you’re trading actively or managing risk intraday. Research is global and competitive.

It gives me exactly what I need: clarity, control, and confidence in execution.

Comprehensive

Christopher Frost ·

A really good, straightforward & easy to use platform with comprehensive market information and good articles about stocks and shares. Simple, efficient and cost-effective.

Great

D w ·

Every single thing, from information to execution.

Swift

Amund Corneliussen ·

Complete package

Excellent

Khalid Mahmood ·

Transparent, accurate, well time tested being a trusted one along.

Reliable

Steve Mills ·

Executes trades efficiently. Reporting great.

very good

Samuel l Romao ·

The. Interface is easy to use and provide most of the information required ro make decisions

Professional

Mel James ·

Analysis, information, data availabld

Easily usable

Ben Leitch ·

They make the site and app easy to understand and use

Great

Christian Hedberg Moeller ·

Saxo

Comprehensive

David Middleton ·

Great UI with access to global markets

Service

Paisley Downing ·

Customer Service and platform ease of use

Saxo, one of the most established multi-asset trading and investing platforms, is now allowing UK retail clients to gain crypto exposure via Exchange-Traded Notes (ETNs).

After a four-year FCA ban on listed crypto products, Saxo’s move marks a major shift, offering a regulated way for retail investors to add Bitcoin and Ethereum exposure to their portfolios without holding the assets directly from 8 October.

Unlike unregulated crypto exchanges, Saxo’s offering sits within its existing share dealing infrastructure. That means investors can buy and sell crypto ETNs alongside shares, ETFs, and bonds in their General Investment Accounts, Stocks & Shares ISAs, or SIPPs, provided they pass an appropriateness test confirming they understand the risks.

This makes it ideal for investors who want professional-grade access to crypto assets, combined with the security, reporting, and tax efficiency of a mainstream investment platform.

Is Saxo good for cryptocurrency investing?

What ETNs can you trade on Saxo?

At the moment, you can trade 17 crypto ETNs on Saxo that cover Bitcoin and Ether:

Product name Issuer ISIN Underlying
21Shares Ethereum Staking ETP (AETH) 21Shares AG CH0454664027 ETH
21Shares Bitcoin Core ETP (CBTC) 21Shares AG CH1199067674 BTC
21Shares Ethereum Core Staking ETP (ETHC) 21Shares AG CH1209763130 ETH
21Shares Bitcoin ETP (ABTC) 21Shares AG CH0454664001 BTC
Bitwise Physical Bitcoin ETP (BTCE) Bitwise Europe GmbH DE000A27Z304 BTC
Bitwise Core Bitcoin ETP (BTC1) Bitwise Europe GmbH DE000A4AER62 BTC
Bitwise Physical Ethereum ETP (ZETH) Bitwise Europe GmbH DE000A3GMKD7 ETH
Bitwise Ethereum Staking ETP (ET32) Bitwise Europe GmbH DE000A3G90G9 ETH
CoinShares Physical Bitcoin ETP (BITC) CoinShares Digital Securities Ltd GB00BLD4ZL17 BTC
CoinShares Physical Staked Ethereum ETP (CETH) CoinShares Digital Securities Ltd GB00BLD4ZM24 ETH
Global X Bitcoin ETP (BTCX) Global X Digital Assets Issuer Ltd GB00BLBDZV05 BTC
Global X Ethereum ETP (ETHX) Global X Digital Assets Issuer Ltd GB00BLBDZW12 ETH
WisdomTree Physical Bitcoin (BTCW) WisdomTree Issuer X Ltd GB00BJYDH287 BTC
WisdomTree Physical Ethereum (ETHW) WisdomTree Issuer X Ltd GB00BJYDH394 ETH
Invesco Physical Bitcoin ETP (BTIC) Invesco Digital Markets Plc XS2376095068 BTC
Fidelity Physical Bitcoin ETP (FBTC) Fidelity Exchange Traded Products GmbH XS2434891219 BTC
1Valour Ethereum Physical Staking ETP (1VET) Valour Digital Securities Ltd GB00BRBMZ190 ETH
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