Saltus Customer Reviews

Saltus Customer Reviews & Expert Rating

The overall score out of 10 combines our expert rating out of 5 with the average customer rating out of 5.
10.0/10Excellent

Based on 500 customer reviews and our expert analysis

  • Experts commend Saltus for its highly personalised approach to wealth management, highlighting strong investment performance that consistently outperforms benchmarks while maintaining lower risk. The firm offers competitive, transparent fees and boasts high client satisfaction, reflected in a Net Promoter Score of 67, significantly above industry averages.
  • Across 500 user reviews on Good Money Guide, averaging 5/5, customers frequently praise the exceptional communication and personalised service provided by Saltus. Many highlight the effectiveness of their financial advice and the ease of understanding complex information. However, a few users express concerns over rising fees and the challenges of leaving the service.

Saltus Expert rating

Our expert rating is the average of the areas listed here, each scored out of 5 by our team.
5.0Excellent

Our experts have rated Saltus across one key area of our review framework.

  • Wealth Manager Rating5.0

Pros

  • Strong investment performance
  • Bespoke client service
  • Transparent, tiered fees

Cons

  • £250k minimum investment
  • Initial advice charge
  • Limited DIY option
See full expert review

Our verdict

Saltus won “Best Wealth Manager” in the 2026 and 2025 Good Money Guide Awards for it’s tailored financial planning and investment services. Saltus stands out in the UK wealth management industry by blending personalised financial planning with a sophisticated investment approach more often found in institutional circles. Founded in 2004, the firm manages over £10 billion in assets and holds Chartered status for its financial planning division, reflecting high standards in advice.

Summary

Saltus takes a highly personalised route from the outset, matching clients with advisers who align with their goals and communication preferences. Their planning process includes robust cashflow modelling and tax optimisation, resulting in comprehensive strategies that span life planning and investment management.

Their investment performance, as independently benchmarked by the ARC Private Client Indices (ARC PCI), is particularly impressive. Saltus has outperformed peers over 3, 5, and 10-year periods across cautious, balanced, growth, and equity risk categories — all while generally taking less risk. For instance, their core Growth strategy delivered an annualised 7.2% return over five years to the end of 2025, compared to 4.6% for the ARC benchmark.

Fees are competitive and decline as portfolios grow, with no exit charges and transparent upfront costs, especially for larger portfolios. The ongoing cost for a £1.5m client portfolio in their core investment strategies is around 1.45% (including financial planning), and investment-only clients benefit from reduced charges.

Client satisfaction is high, reflected in a 2025 Net Promoter Score (NPS) of 67 (well above the financial services average) and a 97% client retention rate. For context, Apple’s 2025 NPS score was 61 and Amazon’s 47. Bain & Co suggest that a score of 70 or more places a company in the ‘world-class’ category.

A good choice for high-net-worth individuals seeking top-tier financial planning and strong, risk-adjusted investment performance.

Saltus Customer reviews

Customer ratings come from reviews left on this site. Every review is read and approved before it is published.
5.0Excellent

Based on 500 reviews

  • Excellent97%
  • Very good3%
  • Basic0%
  • Poor0%
  • Bad0%
Read customer reviews

Best

Arvind Patel ·

Best provider of financial Savings services, with Cash ISA’S, stock and share ISA’s and Pensions …last five/six years, been saving with Stock and Share ISA, with great results

Honest

Timothy Griffin ·

Manages our wealth to maximise growth and is easy to work with.

Straightforward Trustworthy

Terence Dyson ·

Sage and practical advice
Taking the time to play out options
Track record and performance returns

Outstanding

Rhys Francis ·

Investment

Best

Paul Hopwood ·

Anticipates and navigates through turbulent times to achieve consistently good results.

Performance

Tim Hanford ·

Balanced wealth management with high integrity advice and a strong technology platform

Efficient and trustworthy

Hilary Wicking ·

We feel our money is in safe hands. We have regular bulletins, not just about our actual funds, but about the general monetary trends around the world. We have regular meetings with our financial advisor, which we find helpful. It is good to have face to face contact, so we can discuss our affairs.

Knowledgeable

Glenn Rees ·

Friendly advice that works for me. I was able to retire early 11 years ago and still getting good advice.

Excellent

Anthony Cutting ·

Company very informative, keep you updated with the market moves and trends and good advise on were to invest

Reliable

Brian Cotterill ·

Saltus regularly keep me updated on what is happening in the markets, have regular meetings with my personal advisor, and have managed my SIPP superbly.
They have managed to earn my trust in their professional management of my funds, and have recommended the company to family and friends.

A trusted partner

Barry Gunter ·

Safe management of my fun with good interaction and communicating to allow me to make informed decisions

Trustworthy

Mick Backhouse ·

Has close personal relationship with clients.

Outstanding

Gillian Hart ·

Explains the different ways to invest your money and which way they feel would be best for you with no pressure or hard sell.

Reliable

Alan Cooke ·

Supplies well informed advice with good communication

Positivity

James Potter ·

Gives confidence in your investments

Comprehensive & efficient

Hamish Grigor ·

Looks after my SIPP very well and keeps me advised

Savvy

Nicola Blackwell ·

Manages the portfolios with integrity, client focus and agility

Excellent

Dave Jenks ·

Increases the value of my investment.
I use them for savings.

Reassuring

Susan Chandler ·

Communicates with clients clearly and regularly.

Engaged

Karen Botting ·

Client interaction

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