Nutmeg has been rebranded as J.P. Morgan Personal Investing, please see their review page for more information.
Nutmeg Customer Reviews
Tell us what you think of this provider.
Jessica @ 04/28/2019 08:42
The platform is easy to use for a beginner. It is easy to see how much interest you are earning.
Online Platform: 5/5
Customer Service: 4/5
Fees & Pricing: 4/5
Vito @ 04/28/2019 08:40
I’ve been using Nutmeg for over 6 months now. I’m really happy with how user-friendly and easy to use their app is. Their customer support team were swift in their responses and made sure the matter was addressed properly. What I also really appreciate is their email updates which consist not only of their view of the market/stocks/economy outlook, but also keeps me informed about tax planning and other relevant matters to me. I would most definitely recommend this platform.
Online Platform: 5/5
Customer Service: 5/5
Fees & Pricing: 5/5
Kye Yeung @ 04/28/2019 08:29
Very clear how to set up a “pot” assigning a level of risk you are comfortable with. Also the new socially responsible styles is a big plus if you care about where your money is invested.
Online Platform: 5/5
Customer Service: 5/5
Fees & Pricing: 5/5
Jose Ermina @ 04/28/2019 08:21
Great way to invest. Intuitive, easy to use.
Online Platform: 4/5
Customer Service: 3/5
Fees & Pricing: 4/5
Timothy Higgs @ 04/28/2019 08:20
I have recently set-up a Stocks & Shares ISA with Nutmeg and it has been a smooth process with no hiccups to date after I got used to the web-site layout. The setting up process is remarkably quick and intuitive for a financial product and I am pleased with the flexibility regarding chopping and changing my risk profile before settling for a ‘balanced’ portfolio.
Nutmeg use ETFs to construct a portfolio which keeps fund management fees to a minimum but the overall platform fee is merely average (hence the 3-star rating) though I am wondering whether economies of scale will kick in as they attract more investors and the platform fee will come down?
It is relative easy to view the individual portfolios for the different investment risk levels and they appear sensible if perhaps somewhat unimaginative which is probably what most investors would want anyway. You can opt for individually tailored portfolios with a more active management style (involving humans!) rather than the default ‘invest and walk away’ option (which I have gone for) but the management fee increases considerably for the active option to a point where I do not think it is competitive. Ultimately if you are going to “panic” on every market correction and require the complete rejigging your portfolio then investing is probably not for you, investing is for the long-term remember, and so in my view active management would likely be counterproductive provided you are invested across a range of asset classes (equities, bonds, cash, commercial property, infrastructure, etc).
The web-site provides a projection for the value of your investments into the future is a very neat feature comprising a fan chart indicating a range of probabilities projected to a target date selected by you but the returns are hardly ‘shoot out the lights’ even for the riskier portfolios.
The web-site login is a little subpar comprising a simple login and password protocol which considering that significant sums could be held on this platform isn’t really adequate in the modern era where hackers have sophisticated tools. The login protocol should comprise a minimum of two passwords with random characters taken from these for each login in case of keyboard trackers and perhaps a security question (perhaps a memorable date) too?
So in conclusion there is certainly room for improvement especially with the login protocol but Nutmeg is probably the best of the “roboadvisor” investment platforms and deserves 4-stars overall.
Online Platform: 4/5
Customer Service: 4/5
Fees & Pricing: 3/5
Karl @ 04/28/2019 08:19
Nutmegs service is so simple and transparent that a child could probably use it to invest! Very nice interface, simple assessments, deposit your money and let it grow. IÔÇÖve been super impressed by the communications during the recent downturns but also on a more regular basis to help improve investor understanding.
Online Platform: 5/5
Customer Service: 5/5
Fees & Pricing: 5/5
Jon Smith @ 04/28/2019 08:17
Very easy to use and transparent. This was my first dabble into the investment world and it was an excellent starting place.
Online Platform: 5/5
Customer Service: 5/5
Fees & Pricing: 5/5
Cecilia Rosa @ 04/28/2019 08:16
Nutmeg was the easiest and most straight forward platform I found to start investing. I had zero experience and they helped me to understand what and how to do. I was a little sceptical because the name didn’t ring a bell in the beginning, but the platform is solid and I felt secure investing my money there.
Online Platform: 5/5
Customer Service: 5/5
Fees & Pricing: 5/5
Chris @ 04/28/2019 08:15
Great service combined with ease of use. Regular communication and useful information, highly recommend
Online Platform: 5/5
Customer Service: 5/5
Fees & Pricing: 5/5
A Fraser @ 04/28/2019 08:15
They make investing simple for everybody. Nutmeg’s site is fresh and intuitive. In fact I’ve been so impressed with their service, pricing and focus I moved my other investments over to their platform.
Online Platform: 5/5
Customer Service: 5/5
Fees & Pricing: 5/5
Terry Edwards @ 04/28/2019 08:12
I am now approaching retirement and have had a review of my finances with tom form Nutmeg. His easy to understand report and advice have been really helpful. I find financial info difficult to understand but its much simpler with Nutmeg.Friends with investments tell me of their huge costs. I am confident my pension and ISA are in the safest place and my understanding has grown. The nutmail facility is brilliant and customer service great.
Online Platform: 5/5
Customer Service: 5/5
Fees & Pricing: 5/5
A Fraser @ 04/28/2019 08:09
After having my pension stuck away for many many years in an account I knew very little about. I decided to transfer over to Nutmeg after doing my research on them and havent looked back. I feel I am now more informed on my own pension and they are always so transparent.
The service they provide has been superb!
Online Platform: 5/5
Customer Service: 5/5
Fees & Pricing: 5/5
Hilary Edwards @ 04/28/2019 08:07
Ive been with Nutmeg for a number of years now. I love the simplicity of the website to use, the friendly staff and the low fees. Its also great to have regular monthly pod casts of the way things are in the financial world and the jargon buster is very helpful. I feel confident my monies invested will perform well for me.
Online Platform: 5/5
Customer Service: 5/5
Fees & Pricing: 5/5
Josh Turner @ 04/28/2019 08:07
Innovative: NutmegÔÇÖs online investment products are highly innovative, offering me reliable web and app platforms regularly updated to include improved features and functionality, quality educational investment information that is related to current to market news and trends, and unrivalled levels of transparency about the investments I hold and why they have been selected. Attentive: As a customer I enjoy excellent levels of customer support, and have always found that my queries habe been dealt with quickly and thoroughly. I am kept well informed about market conditions and investment decisions through email communication and monthly investment update videos from the investment team. Representative: Nutmeg understand me as a customer, providing products that meet my needs in terms of financial goals, risk tolerance, and values, with a new set of portfolios designed to invest as ethically as possible and maximise ESG scores.
Online Platform: 5/5
Customer Service: 5/5
Fees & Pricing: 5/5
Ru Dalton @ 04/28/2019 08:05
I found Nutmeg when looking for Lifetime ISA options. Their system is very slick and easy to use, giving people a sensible spread of options, without bamboozling them with excessive choice.
Only 4/5 on fees, as there’s always a conflict there, but Nutmeg’s fees seem reasonable compared to other options, and as they grow, I imagine scale could allow them to be squeezed even further.
Online Platform: 5/5
Customer Service: 5/5
Fees & Pricing: 4/5
Steve Hughes @ 04/28/2019 08:02
Easy, transparent and low-cost investment for all.
Online Platform: 5/5
Customer Service: 5/5
Fees & Pricing: 5/5
John Rogers @ 04/28/2019 07:59
I started with nutmeg when i really got the bug to learn about buying shares and the financial world. Nutmeg offered a way I could take a small step in the financial rat race without feeling too out of place. As i began my venture into the complex world of investing, Its given me first hand experience of the ups and downs of the markets and provide great information both through the live chat and newsletters.
Online Platform: 5/5
Customer Service: 5/5
Fees & Pricing: 5/5
Julia Watkins @ 04/28/2019 07:53
A brilliant online platform which is easy to use and provides excellent information and results.
Online Platform: 5/5
Customer Service: 5/5
Fees & Pricing: 5/5
Chris O’Shea @ 04/28/2019 07:49
The easiest to use platform I’ve ever had for my ISA!
Online Platform: 5/5
Customer Service: 5/5
Fees & Pricing: 4/5
Elizabeth @ 04/28/2019 07:42
IÔÇÖve been using Nutmeg for just over 6 months now, and their platform is really easy to use. It also helps that they are one of the few platforms that provide a Lifetime ISA option. Their customer service is very good too, and they were very helpful whenever I got in touch with them.
Online Platform: 4/5
Customer Service: 5/5
Fees & Pricing: 4/5
Richard is the founder of the Good Money Guide (formerly Good Broker Guide), one of the original investment comparison sites established in 2015. With a career spanning two decades as a broker, he brings extensive expertise and knowledge to the financial landscape.
Having worked as a broker at Investors Intelligence and a multi-asset derivatives broker at MF Global (Man Financial), Richard has acquired substantial experience in the industry. His career began as a private client stockbroker at Walker Crips and Phillip Securities (now King and Shaxson), following internships on the NYMEX oil trading floor in New York and London IPE in 2001 and 2000.
Richard’s contributions and expertise have been recognized by respected publications such as The Sunday Times, BusinessInsider, Yahoo Finance, BusinessNews.org.uk, Master Investor, Wealth Briefing, iNews, and The FT, among many others.
Under Richard’s leadership, the Good Money Guide has evolved into a valuable destination for comprehensive information and expert guidance, specialising in trading, investment, and currency exchange. His commitment to delivering high-quality insights has solidified the Good Money Guide’s standing as a well-respected resource for both customers and industry colleagues.
To contact Richard, please ask a question in our financial discussion forum.
