Mukuru, is a money transfer app focused on Africa and has served over 14 million customers with 100 million transfers, offering services to provide peace of mind and support for families.
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6 months follow up card fraudulent
I trusted Mukuru with my card, but I’m deeply disappointed in how they’ve handled my case.
In January 2025, my Mukuru card was used fraudulently on Uber Eats without my consent. I didn’t even receive an SMS notification for the transaction. I reported it immediately, and I was told the investigation would be completed in 52 days.
Since then, I’ve been the one constantly following up. In February, they said they were just starting the investigation. In May, they told me there was a backlog. It’s now July, and I have received no refund, no final update, and no apology.
It’s been 6 months of silence, delay, and negligence from Mukuru. I have all my records, and it’s clear I’ve been more than patient.
Please resolve this urgently or I’ll be forced to escalate to the National Consumer Commission and Banking Ombudsman. I just want this resolved fairly and respectfully.