Moneyfarm Pension Customer Reviews & Expert Rating

The overall score out of 10 combines our expert rating out of 5 with the average customer rating out of 5.
9.1/10Excellent

Based on 251 customer reviews and our expert analysis

  • Experts rate Moneyfarm Pension highly, noting its simple investment options and low account fees, which start at 0.75% for smaller accounts and decrease for larger investments. The platform is praised for its user-friendliness and excellent customer service, although it has limitations such as a lack of individual shares and no access to US shares.
  • Across 251 user reviews on Good Money Guide, averaging 4.3/5, customers frequently highlight the ease of use, effective portfolio management, and responsive customer service. However, there are significant concerns regarding customer service failures, particularly related to fund transfers, which have led to frustrations and financial losses for some users.

Moneyfarm Pension Expert rating

Our expert rating is the average of the areas listed here, each scored out of 5 by our team.
4.8Excellent

Our experts have rated Moneyfarm Pension across five key areas of our review framework.

  • Pricing4.5
  • Market Access4.5
  • Online Platform5.0
  • Customer Service5.0
  • Research & Analysis5.0

Pros

  • Simple investment options
  • Low account fee of 0.75%*
  • Easy to use

Cons

  • Limited amount of individual shares
  • No US shares available
See full expert review

Our verdict

Moneyfarm lets you invest your pension in one of seven ready-made simple and diverse portfolios with different degrees of risk and reward. Users can transfer a pension or setup a new one and Moneyfarm will manage your portfolio based on your retirement target date by reducing the risk as the time approaches.
Capital at risk.

Is Moneyfarm's pension any good?

Yes, Moneyfarm’s pension account fees are scaled between 0.75% for accounts between £500 and £50,000, then above £100k are 0.45% to 0.35%. Average investment fund fees are 0.2% and the average market spread when buying and selling is 0.10%

Fees: Moneyfarm's pension account fees are scaled between 0.75% for accounts between £500 and £50,000, then above £100k are 0.45% to 0.35%. Average investment fund fees are 0.2% and the average market spread when buying and selling is 0.10%

Customer reviews for Moneyfarm

Customer ratings come from reviews left on this site. Every review is read and approved before it is published.
4.3Very good

Based on 251 reviews

  • Excellent62%
  • Very good19%
  • Basic10%
  • Poor3%
  • Bad7%
What customers like
  • Helpful customer service
  • Good interest rates
  • Effective portfolio management
What customers dislike
  • Poor handling of transfers
  • Inadequate compensation offers
  • Misleading information on fees
Read customer reviews

Investments seem to perform very...

Simon Casajuana ·

Investments seem to perform very well

Excellent experience no complaints

Mark Mackay ·

Excellent experience no complaints

Advice available, not the cheapest...

Robert Butwell ·

Advice available, not the cheapest put performance is reasonable.

Happy with the service and...

Keith Milner ·

Happy with the service and the investment of my money

Great for placing active management...

David Brown ·

Great for placing active management investments

Good value

Melchorita Berganio ·

Good value

Low fees, good performance

Hope Buchan ·

Low fees, good performance

Good all round

Paul Barrett ·

Good all round

Very helpful for visualizing my...

Andrew B Doherty ·

Very helpful for visualizing my financial goals

no comment

Ranganathan Iyer ·

no comment

I'm not sure but I...

Steven Talewa ·

I'm not sure but I Steven Talewa of Tari Hela Province of Papua New Guinea select only for the year

Good, fair

David Russell ·

Good, fair

cc

Chris Griffin ·

cc

Average for passive investments and...

Kamaljit Singh ·

Average for passive investments and performance

transferred a pension less than...

Malcolm Cawood ·

transferred a pension less than a year ago; so far, excellent

Easy to use

Jim Ranthor ·

Easy to use

Good returns, Great support. App...

Adriana Farenga ·

Good returns, Great support. App could be better as it often requires updated, but it is clear and easy to use

Easy to use, tailored service

Jeremy Rutherford ·

Easy to use, tailored service

5/5

Adriana Farenga ·

5/5

Steven Talewa ·
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