IG Prime Customer Reviews & Expert Rating

The overall score out of 10 combines our expert rating out of 5 with the average customer rating out of 5.
9.0/10Excellent

Based on 746 customer reviews and our expert analysis

  • Experts commend IG Prime for its comprehensive prime brokerage services tailored for institutional clients, highlighting its strong technology infrastructure, deep liquidity, and extensive asset choice. The platform is rated highly across multiple criteria, including pricing and customer service, achieving a total rating of 5.0/5.
  • Across 746 user reviews on Good Money Guide, averaging 4/5, customers frequently praise IG for its user-friendly platform, reliability, and comprehensive range of products. Many users appreciate the seamless integration of various investment options, including crypto, while some express concerns about occasional technical issues affecting trading performance.

IG Prime Expert rating

Our expert rating is the average of the areas listed here, each scored out of 5 by our team.
5.0Excellent

Our experts have rated IG Prime across five key areas of our review framework.

  • Pricing5.0
  • Market Access5.0
  • Online Platform5.0
  • Customer Service5.0
  • Research & Analysis5.0
See full expert review

Our verdict

IG provides institutional prime services, offering tailored custody, trading, and financing solutions. Their technology supports DMA, algorithmic trading, and API access across global markets. Clients benefit from deep liquidity, seamless execution, and dedicated support. Serving hedge funds, banks, brokers, and asset managers, IG combines financial strength with advanced trading infrastructure.

Prime Services

  • Custom trading solutions
  • Professional platforms & APIs
  • Deep liquidity & asset choice

Customer Types

  • Hedge funds
  • Banks and brokers
  • Asset managers

Group, the leading CFD, Margin Trading and Spread Betting provider, also has a prime broekrage service aimed squarely at institutional customers, High Net Worth Individuals (HNWI) and their families.

The institutional division is called IG Prime and as the name suggests it offers Prime Brokerage services to organisations such as Hedge Funds, Family Offices and startup money managers

IG Group has courted institutional business for the last twenty five years and indeed it started to offer prime brokerage services as far back as 2006. However, the more focussed IG Prime department consolidates all of its institutional offerings and products under “one roof” and the division will seek to leverage IG’s presence in international financial centres such as Switzerland and Singapore.

Tony Lim who heads up IG’s Singapore operations said of the news

"IG has always taken pride in providing the best trading experience for our clients, the launch of IG Prime will enable us to better serve institutional clients based on their different trading needs with innovation and first-class technology,"

Whilst Fouad Bajja CEO of IG Bank in Switzerland commented that

“I am proud to announce the launch of IG Prime today”  and that “ IG Prime gives hedge fund managers and family offices access to the full spectrum of prime brokerage services across synthetic, custody, trading and financing solutions”

The new division has a very specific target market in mind and will focus its attention on the 8000 funds that the company has identified, which have less than US$200 million in assets under management.

IG's management believes that this pool of prospective customers represents a potential fee pool of some £500 million per annum for the company's prime brokerage offering.

Given current market conditions, the timing of the launch may seem odd, however, there is likely to be a method to IG’s apparent madness

In the wake of previous market downturns, banks and other providers have historically trimmed their services and clients lists, by raising thresholds on client activity or fund size. It’s these small fish, that currently swim in the big ponds of the global investment banks, that IG is keen to catch.

IG Group’s status as an internationally regulated, well established listed company, that sits within the UK's FTSE 250 index, is likely to provide new customers with a degree of transparency and financial security that many others in the small to medium prime brokerage sector, may not be able to match.

As was pointed out by Max Hayden IG’s Global Head of Prime Brokerage Sales who was quoted as saying

"Hedge Fund clients are more focused on cost than ever as the industry has gone mainstream, but they still want the comfort of a secure well capitalised counterparty"

IG Prime is the latest in a series of moves by IG to try and diversify its income streams and move away from a reliance on retail trading flows and commission.

Customer reviews for IG

Customer ratings come from reviews left on this site. Every review is read and approved before it is published.
4.0Very good

Based on 746 reviews

  • Excellent38%
  • Very good36%
  • Basic18%
  • Poor5%
  • Bad3%
Read customer reviews

Very good platform. No means...

James Andrews ·

Very good platform. No means of comparison with others.

Expensive does not put customer...

Graham Buckingham ·

Expensive does not put customer first

Decent value

Patrick Morris ·

Decent value

Good

Graeme watson ·

Good

Good platform, easy to use

Oliver Tomahawk ·

Good platform, easy to use

Very intuitive platform - easy...

Roger Doery ·

Very intuitive platform - easy to use

Not good customer service

YADI JAYRAN-NEJAD ·

Not good customer service

excellent

keith stephenson ·

excellent

good

Nick Gregory ·

good

No comment

Gary Towner ·

No comment

Easy to use and good...

David Mark Chester ·

Easy to use and good coverage of stocks / indicies / currencies to trade

Comprehensive and easy to use

David Marsh ·

Comprehensive and easy to use

great choice of markets, easy...

ashley smyth ·

great choice of markets, easy to use but quite expensive

Ok

Eric kenelm ford ·

Ok

Excellent

Shane Stanley ·

Excellent

Good all round

Cecil Frank Scott ·

Good all round

Inconsistent and not particularly helpful

John Denmark ·

Inconsistent and not particularly helpful

Very good multi-account trading -...

Colin Sills ·

Very good multi-account trading - Shares, ISA and Spread

No View

Robert Wedgbury ·

No View

Excellent educational material and tools...

Matt Jones ·

Excellent educational material and tools available.

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