Hargreaves Lansdown Stocks & Shares ISA Customer Reviews & Expert Rating

The overall score out of 10 combines our expert rating out of 5 with the average customer rating out of 5.
8.7/10Very good

Based on 1,779 customer reviews and our expert analysis

  • Experts consistently rate Hargreaves Lansdown's Stocks & Shares ISA as one of the best in the industry, particularly for investing in individual shares. They highlight the extensive range of investment options and exceptional customer support, while noting that the platform can be expensive for larger fund portfolios.
  • Across 1779 user reviews on Good Money Guide, averaging 3.8/5, customers frequently commend the user-friendly app and website, along with the quality of customer service. However, some users express concerns about high fees and issues with account management, indicating a mix of positive experiences and frustrations with the platform's processes.

Hargreaves Lansdown Stocks & Shares ISA Expert rating

Our expert rating is the average of the areas listed here, each scored out of 5 by our team.
4.9Excellent

Our experts have rated Hargreaves Lansdown Stocks & Shares ISA across five key areas of our review framework.

  • Pricing4.5
  • Market Access5.0
  • App & Platform5.0
  • Customer Service5.0
  • Research & Analysis5.0

Pros

  • Thousands of UK and international shares, bonds & funds
  • Ready-made portfolios with different levels of risk
  • Excellent research and analysis
  • An established and listed company on the LSE.

Cons

  • Can be expensive for large fund portfolios
See full expert review

Our verdict

Hargreaves Lansdown’s Stocks & Shares ISA offers access to a vast range of investments. Investors have access to domestic and international equities, over 4,000 funds, bonds, and more. Another advantage is that the platform offers plenty of research and investment tools to help you make investment decisions.
Capital at risk.

Is Hargreaves Lansdown's Investment ISA: Is it any good?

Yes, we consistently rate Hargreaves Lansdown's stocks and shares ISA as one of the best in the industry, particularly if you are investing in individual shares. You can also invest in a cash ISA through their Hargreaves Lansdown Active Savings account.

Hargreaves Lansdown was ranked as the best self-select investment ISA in 2023 in our awards, as they offer a huge range of investment options backed up by industry-leading customer support and research.

Popularity: Hargreaves Lansdown's Investment ISA is incredibly popular with over 955,000 stocks and shares ISA currently active.

Fun fact: An HL ISA is gets opened or topped up via the website or app every 6 seconds during the busiest hour on the last day of the tax year (between 3pm-4pm).

Special Offer: As it's ISA season, until 5 April 2025, Hargreaves Lansdown (HL) is offering any new or existing clients transferring or contributing a minimum of £10,000 into a newly opened HL Stocks & Shares ISA and/or SIPP cash back between £100 and £3,000. Clients transferring into an existing HL Stocks & Shares ISA / HL SIPPs are also eligible.

In addition, clients topping up their HL Stocks & Shares ISA, Lifetime ISA, Cash ISA or SIPP by a minimum of £3,500 in one single product, will be automatically entered into a prize draw for two chances to win £50,000.

Fees: Hargreaves Lansdown’s ISA costs 0.45% of the value of your portfolio. However, share account fees are capped at £45 per year. Funds are charged at 0.45% for the first £250,000. There is no charge for buying funds, but shares are charged at £11.95 per deal or £5.95 if you do over 20 deals per month.

Automatic Regular Investing

The latest research from Hargreaves Lansdown highlights just how important it is to invest in an ISA as if you invested your full allowance (£20k) in a stocks and shares ISA over ten years, a basic rate taxpayer could save £8,521 in tax, a higher rate taxpayer £19,336 and an additional rate taxpayer £21,358.

Joseph Hill, a senior investment analyst, Hargreaves Lansdown: said that“Albert Einstein called it the eighth wonder of the world, and compound interest has something in common with other wonders of the world – to most people it’s mysterious and beyond comprehension. We asked people what they’d end up with if they invested £10,000 for a year, and their investments grew at 8%, compounded daily. Just 28% of people got the answer right. The most common answer was £10,800 – which is 8% growth without compounding. The actual answer was £10,832.

Hargreaves Lansdown suggests that people reinvest their stocks and shares ISA profits in income funds like Artemis Income and Fidelity Global Dividend funds. Becuase income funds are not just for those needing an income today, they can be a great way of seeing compounding in action if investors reinvest the income.

This can increase the number of units held in the fund, growing the value of an investment and repeating this process over a long period can be a great way to grow capital.

Customer reviews for Hargreaves Lansdown

Customer ratings come from reviews left on this site. Every review is read and approved before it is published.
3.8Basic

Based on 1,779 reviews

  • Excellent27%
  • Very good38%
  • Basic24%
  • Poor7%
  • Bad4%
Read customer reviews

Useful

Mr K Townson ·

Helpfull phone support and an easy to use app and website

Excellent

David Davis ·

Everything is clearly explained, and the interest rate on the cash isa is very good

Transparent

Nic Manfield ·

Clear policies and excellent documentation with reasonable charges in managing ISA savings and SIPP pensions

Reliable

Ramit Gahir ·

Provides excellent rates with a solid reputation.

hideous experience

Daz ·

just speechless! I created the kids accounts. They changed the primary person on my child's account without telling either parent, locked me out when I Phoned about a login issue, then dictated what I do in my own home and with whom. Never had an experience like that!

Website

Richard Cowell ·

Excellent platform for stocks, shares and cash investing.

Class

Jacques Opoku ·

Amazing customer service

Efficient

Ivana Balitska ·

Very simple app. Brilliant customer service. Good range of ETFs, which I use for long-term investing. Brilliant Cash ISA also, with great interest rate. Trusted and credible. I trust my money is in a safe place.

Good

Jon Stephenson ·

Communication

Intuitive

Adrian Saw ·

Good, intuitive app. Very responsive customer service.

Excellent

Guy Saunders ·

Easy platform to use

Confidence

Morgan Beake ·

Easy to use platform, very supportive and excellent telephone service.

fantastic

Stephen Sullivan ·

They listen then execute the right strategy

Accessible

Bernard Crick ·

Easy to use and patient/friendly when contacted. 5he brand provides access at all investment skill and money levels.

Great for junior ISA

Shade Gotau ·

Provide good junior stocks and shares ISA

Quality

Pauk Baker ·

Been with them for years and I have always felt they provide me with the best service for my needs as being retired now , not the force of old but heh ho still looking . Pb

Bereavement Support - Incompetent and Difficult

David Bibby ·

Where do I start.
Claiming they sent forms when they didn't. Then sent them in an email, but the forms were not attached.
Provided all information requested.
Week later I get an email requesting more information. We are all HL clients but they have made a bad situation so much worse because of their incompetence and awkwardness.
I have NEVER dealt with a more difficult organisation in thise who bereavement process.
They offer good products but I am seriously considering moving my considerable financial invesment away from HL.
Utterly appalled.

Overall good but the app could be easier to use.

Andy ·

One of only a few providers of a JISA where you can pick and manage your investments. Setting up the account was reasonably easy. The app UI is ok but not great. Can only fund the account through a card payment is a little frustrating but not a deal breaker.

Free JISA and app is great

Justin ·

Opened up a JISA on HL due to fees and ease of use. Good stock universe and the app works very well. Got no complaints

Good but room for improvement

JB ·

HL Junior ISA is okay but their website and app need improvement compared to competitors like InvestEngine and Trading212.

Tell us what you think:

Scroll to Top

Subscribe To The Good Money Guide Newsletter

Make more of your money with our guides, analysis, tips and interviews.

We’re committed to your privacy, and you may unsubscribe from these communications at any time with a single click. For more information, check out our privacy policy.