Hargreaves Lansdown Stocks & Shares ISA Customer Reviews & Expert Rating

just speechless! I created the kids accounts. They changed the primary person on my child's account without telling either parent, locked me out when I Phoned about a login issue, then dictated what I do in my own home and with whom. Never had an experience like that!

Excellent platform for stocks, shares and cash investing.

Amazing customer service

Very simple app. Brilliant customer service. Good range of ETFs, which I use for long-term investing. Brilliant Cash ISA also, with great interest rate. Trusted and credible. I trust my money is in a safe place.

Communication

Good, intuitive app. Very responsive customer service.

Easy platform to use

Easy to use platform, very supportive and excellent telephone service.

They listen then execute the right strategy

Easy to use and patient/friendly when contacted. 5he brand provides access at all investment skill and money levels.

Provide good junior stocks and shares ISA

Been with them for years and I have always felt they provide me with the best service for my needs as being retired now , not the force of old but heh ho still looking . Pb

Where do I start.
Claiming they sent forms when they didn't. Then sent them in an email, but the forms were not attached.
Provided all information requested.
Week later I get an email requesting more information. We are all HL clients but they have made a bad situation so much worse because of their incompetence and awkwardness.
I have NEVER dealt with a more difficult organisation in thise who bereavement process.
They offer good products but I am seriously considering moving my considerable financial invesment away from HL.
Utterly appalled.

One of only a few providers of a JISA where you can pick and manage your investments. Setting up the account was reasonably easy. The app UI is ok but not great. Can only fund the account through a card payment is a little frustrating but not a deal breaker.

Opened up a JISA on HL due to fees and ease of use. Good stock universe and the app works very well. Got no complaints

HL Junior ISA is okay but their website and app need improvement compared to competitors like InvestEngine and Trading212.

Hargreaves Landsdown operate outside of the law demanding Facial Recognition to verify accounts of both new and existing customers. They will tell you its the only way to verify, but when you look into the privacy law, this is simply not the case.
The system they use is MITEK. A quick search will show you who owns MITEK. Its the same corporations whom own everything.
Furthermore, HL are using extremely unscrupulous resources to keep their image squeeky clean by using BLACK MARKETING sources to write positive reviews. They pay approx £10 a review. Search Black Marketing and you will find many people happy to lie and cheat for money.
Go onto Trustpilot and see how many reviews they receive per day. I just counted over 20 in 24 hours. This is a statistical impossibility.
Now, do you really want a company that lies and cheats and sells your data to look after your hard earning money?
Think about that
I have been a customer of theirs for many years and i am absolutely disgusted at their practices and you should be too.

one of the very few services that allows for some investments... It could be improved and made even more powerful (i.e. investments in other currencies) but really probably the best platform for easy access and universe of investments possible!

I've used HL for more than 10 years. They used to be low cost. Customer service was excellent. Online platform was great. Still not bad, but other platforms are now cheaper. Slower to resolve the occasional problem.

Hargreaves Lansdown are good value for those that are low volume traders of stocks. If you hold funds then they are not such great value because of the admin fees that they charge. However, they don't charge dealing fees on funds which is a good point. A negative thought is that fund trades have to be placed by 9am or 8am for some in order to receive that day's valuation price. Many other brokers have a cut-off time of 11am-11.30am. HL are also one of the slowest to update fund prices - if you check Fidelity, Morningstar or AJ Bell, at 4pm, most fund prices are update, whereas HL take until 6pm or later.

The process of placing a deal with HL using the app is the best of many brokers that I have used as it is so smooth and quick. Very quick to login. However, there are many small companies, foreign companies or investment trusts that don't load up on the app and only can be viewed or traded on the desktop website.
The app and website are my first choice for checking share prices and news/RNS releases for UK stocks. Historical performance indicators are good too. However there is no provision of key metric data like P/CF, Forward P/E, Debt/Equity, Quick ratio, current ratio, Free cash flow yield, ROCE, ROE, ROA etc so I have to go to Reuters or other sites to check such details.

HL has always been very unaccommodating for those who wished to subscribe to IPOs or share offers, I have found other brokers providing access to new IPOs but HL will not.

They also have a strange system whereby they put dividends you receive into a hidden account and then only 2 weeks later transfer them to your capital account to allow you to trade with that cash.

Watchlists are very good in providing current prices and being well layed out.
It would be good if we could see futures prices for US markets and individual stocks in the morning when the UK is open. I have to check marketwatch or investing.com for that.

Why can't you make charts with HL of different stocks all on the same chart?
The total return chart function is great for funds but why can't that be extended to longer than 5 year periods and for stocks as well?