AJ Bell Stocks & Shares ISA Customer Reviews & Expert Rating

The overall score out of 10 combines our expert rating out of 5 with the average customer rating out of 5.
9.2/10Excellent

Based on 1,104 customer reviews and our expert analysis

  • Experts commend AJ Bell Stocks & Shares ISA for its comprehensive investment options, highlighting its low fees and strong performance across various criteria, including pricing and customer service, all rated at 5.0/5. The platform is particularly noted for its user-friendly interface and extensive market access, although high phone dealing charges are mentioned as a drawback.
  • Across 1104 user reviews on Good Money Guide, averaging 4.2/5, customers frequently praise the platform's ease of use, reliable customer service, and transparent fee structure. Many users appreciate the app's functionality and the variety of investment options available, while some express concerns about occasional platform stability and the need for improvements in the app's user experience.

AJ Bell Stocks & Shares ISA Expert rating

Our expert rating is the average of the areas listed here, each scored out of 5 by our team.
5.0Excellent

Our experts have rated AJ Bell Stocks & Shares ISA across five key areas of our review framework.

  • Pricing5.0
  • Market Access5.0
  • Online Platform5.0
  • Customer Service5.0
  • Research & Analysis5.0

Pros

  • Pick your own shares, funds and bonds or use their investing ideas
  • Low ISA account fees capped at Β£2.50 a month for shares
  • Lots of account types

Cons

  • High phone dealing charges
See full expert review

Our verdict

AJ Bell won the Good Money Guide Award in 2024 for β€œBest Stocks and Shares ISA” for its low-cost online investing platform for the UK DIY investor where you can invest stocks in more than 20 markets, over 4,000 funds, ETFs, and bonds.

How does AJ Bell's ISA work?

AJ Bell's ISA is a stocks and shares ISA which means that you are invested in the stock market. AJ Bell does not offer cash ISA like Hargreaves Lansdown do with their Active Savings product. However, AJ Bell do pay interest on uninvested cash so if you want to keep some money outside the risks of the stock market you can earn interest on your cash.


Fees: AJ Bell charges 0.25% of the value of your portfolio for their ISA. But, share account fees are capped at Β£3.50 a month. Dealing costs are Β£1.50 for funds and Β£5 for shares but drop to Β£3.50 where there were 10 or more online share deals in the previous month.

Customer reviews for AJ Bell

Customer ratings come from reviews left on this site. Every review is read and approved before it is published.
4.2Very good

Based on 1,104 reviews

  • Excellent46%
  • Very good35%
  • Basic15%
  • Poor3%
  • Bad2%
Read customer reviews

5/5

GMG Awards Voter: [11931623969] Β·

Pros:
Range of investments

Cons:
Range of services

4/5

GMG Awards Voter: [11931616727] Β·

3/5

GMG Awards Voter: [11931608099] Β·

Pros:
Shares mag

Cons:
Improve website

5/5

GMG Awards Voter: [11931575333] Β·

Pros:
Good performance

Cons:
Lower fees

4/5

GMG Awards Voter: [11931571327] Β·

Pros:
Choice of funds

Cons:
Cheaper costs

5/5

GMG Awards Voter: [11931567628] Β·

Pros:
N/a

5/5

GMG Awards Voter: [11931565601] Β·

Pros:
Great offering

Cons:
increase bonds universe

3/5

GMG Awards Voter: [11931553350] Β·

4/5

GMG Awards Voter: [11931546111] Β·

Pros:
Next best thing to Fideliety

Cons:
Unsure

5/5

GMG Awards Voter: [11931543588] Β·

Pros:
Market coverage

Cons:
Portfolio performance overtime graphs

3/5

GMG Awards Voter: [11931499288] Β·

2/5

GMG Awards Voter: [11931486320] Β·

Pros:
None

Cons:
More transparent with charges

3/5

GMG Awards Voter: [11931471825] Β·

5/5

GMG Awards Voter: [11931451404] Β·

Pros:
Good performance of funds

4/5

GMG Awards Voter: [11931448678] Β·

5/5

GMG Awards Voter: [11931448100] Β·

Pros:
Lifetime ISA

Cons:
Sign in on the app is overly protective. Constantly typing my information in

5/5

GMG Awards Voter: [11931443701] Β·

Pros:
Very helpful during ISA transfers

4/5

GMG Awards Voter: [11931439811] Β·

Cons:
Better website easier to navigate

3/5

GMG Awards Voter: [11931434858] Β·

Pros:
Choice of funds

Cons:
Fully online services - no need to post

5/5

GMG Awards Voter: [11931434313] Β·

Pros:
Low cost, good customer service, good choice of investments

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