AJ Bell Stocks & Shares ISA Customer Reviews & Expert Rating

The overall score out of 10 combines our expert rating out of 5 with the average customer rating out of 5.
9.2/10Excellent

Based on 1,104 customer reviews and our expert analysis

  • Experts commend AJ Bell Stocks & Shares ISA for its comprehensive investment options, highlighting its low fees and strong performance across various criteria, including pricing and customer service, all rated at 5.0/5. The platform is particularly noted for its user-friendly interface and extensive market access, although high phone dealing charges are mentioned as a drawback.
  • Across 1104 user reviews on Good Money Guide, averaging 4.2/5, customers frequently praise the platform's ease of use, reliable customer service, and transparent fee structure. Many users appreciate the app's functionality and the variety of investment options available, while some express concerns about occasional platform stability and the need for improvements in the app's user experience.

AJ Bell Stocks & Shares ISA Expert rating

Our expert rating is the average of the areas listed here, each scored out of 5 by our team.
5.0Excellent

Our experts have rated AJ Bell Stocks & Shares ISA across five key areas of our review framework.

  • Pricing5.0
  • Market Access5.0
  • Online Platform5.0
  • Customer Service5.0
  • Research & Analysis5.0

Pros

  • Pick your own shares, funds and bonds or use their investing ideas
  • Low ISA account fees capped at Β£2.50 a month for shares
  • Lots of account types

Cons

  • High phone dealing charges
See full expert review

Our verdict

AJ Bell won the Good Money Guide Award in 2024 for β€œBest Stocks and Shares ISA” for its low-cost online investing platform for the UK DIY investor where you can invest stocks in more than 20 markets, over 4,000 funds, ETFs, and bonds.

How does AJ Bell's ISA work?

AJ Bell's ISA is a stocks and shares ISA which means that you are invested in the stock market. AJ Bell does not offer cash ISA like Hargreaves Lansdown do with their Active Savings product. However, AJ Bell do pay interest on uninvested cash so if you want to keep some money outside the risks of the stock market you can earn interest on your cash.


Fees: AJ Bell charges 0.25% of the value of your portfolio for their ISA. But, share account fees are capped at Β£3.50 a month. Dealing costs are Β£1.50 for funds and Β£5 for shares but drop to Β£3.50 where there were 10 or more online share deals in the previous month.

Customer reviews for AJ Bell

Customer ratings come from reviews left on this site. Every review is read and approved before it is published.
4.2Very good

Based on 1,104 reviews

  • Excellent46%
  • Very good35%
  • Basic15%
  • Poor3%
  • Bad2%
Read customer reviews

3/5

GMG Awards Voter: [118244595503] Β·

Pros:
needed a third provider & was least expensive remaining broker at the time

Cons:
cost structure

5/5

GMG Awards Voter: [118244595128] Β·

5/5

GMG Awards Voter: [118244594385] Β·

Pros:
Cheap and fast

Cons:
Seems fine

4/5

GMG Awards Voter: [118244592713] Β·

Pros:
Ease of money transfers

5/5

GMG Awards Voter: [118244592251] Β·

Pros:
Fees

Cons:
reasearch

4/5

GMG Awards Voter: [118244591356] Β·

Pros:
Reliable

Cons:
More tradable stocks in foreign countries

4/5

GMG Awards Voter: [118244588911] Β·

Pros:
Ease of use

Cons:
I find AJ Bell to be good at what they do - so no change

5/5

GMG Awards Voter: [118244589287] Β·

Pros:
Full range of investments offered.

Cons:
Nothing. Even the platform fees are ok (but I only invest in shares and ITs).

5/5

GMG Awards Voter: [118244588135] Β·

Pros:
Easy dealing

Cons:
Instant updates of portfolio changes

4/5

GMG Awards Voter: [118244586965] Β·

Pros:
Simple and charges are clear

Cons:
FX charges are too high

5/5

GMG Awards Voter: [118244585469] Β·

Pros:
East to use, good value

Cons:
Add dividend data to your portfolio

5/5

GMG Awards Voter: [118244582313] Β·

Pros:
Easyb to use and Helpful

Cons:
Just ok at present

5/5

GMG Awards Voter: [118244580783] Β·

Pros:
Cheap and Easy

Cons:
Nothing

4/5

GMG Awards Voter: [118244576884] Β·

Pros:
Ease of use

4/5

GMG Awards Voter: [118244575318] Β·

Pros:
Face recognition iphone app

Cons:
Advice is not good

3/5

GMG Awards Voter: [118244575458] Β·

Pros:
Efficient withdrawals

Cons:
More accurate implementation of stop losses and inflated out of hours

5/5

GMG Awards Voter: [118244575183] Β·

Pros:
Email notifications when dividends have been paid

Cons:
Response time to queries

5/5

GMG Awards Voter: [118244574850] Β·

Pros:
Ease of use

4/5

GMG Awards Voter: [118244574508] Β·

Pros:
Ease of use

5/5

GMG Awards Voter: [118244574507] Β·

Pros:
easy to use

Cons:
no thoughts

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