AJ Bell Stocks & Shares ISA Customer Reviews & Expert Rating

The overall score out of 10 combines our expert rating out of 5 with the average customer rating out of 5.
9.2/10Excellent

Based on 1,104 customer reviews and our expert analysis

  • Experts commend AJ Bell Stocks & Shares ISA for its comprehensive investment options, highlighting its low fees and strong performance across various criteria, including pricing and customer service, all rated at 5.0/5. The platform is particularly noted for its user-friendly interface and extensive market access, although high phone dealing charges are mentioned as a drawback.
  • Across 1104 user reviews on Good Money Guide, averaging 4.2/5, customers frequently praise the platform's ease of use, reliable customer service, and transparent fee structure. Many users appreciate the app's functionality and the variety of investment options available, while some express concerns about occasional platform stability and the need for improvements in the app's user experience.

AJ Bell Stocks & Shares ISA Expert rating

Our expert rating is the average of the areas listed here, each scored out of 5 by our team.
5.0Excellent

Our experts have rated AJ Bell Stocks & Shares ISA across five key areas of our review framework.

  • Pricing5.0
  • Market Access5.0
  • Online Platform5.0
  • Customer Service5.0
  • Research & Analysis5.0

Pros

  • Pick your own shares, funds and bonds or use their investing ideas
  • Low ISA account fees capped at Β£2.50 a month for shares
  • Lots of account types

Cons

  • High phone dealing charges
See full expert review

Our verdict

AJ Bell won the Good Money Guide Award in 2024 for β€œBest Stocks and Shares ISA” for its low-cost online investing platform for the UK DIY investor where you can invest stocks in more than 20 markets, over 4,000 funds, ETFs, and bonds.

How does AJ Bell's ISA work?

AJ Bell's ISA is a stocks and shares ISA which means that you are invested in the stock market. AJ Bell does not offer cash ISA like Hargreaves Lansdown do with their Active Savings product. However, AJ Bell do pay interest on uninvested cash so if you want to keep some money outside the risks of the stock market you can earn interest on your cash.


Fees: AJ Bell charges 0.25% of the value of your portfolio for their ISA. But, share account fees are capped at Β£3.50 a month. Dealing costs are Β£1.50 for funds and Β£5 for shares but drop to Β£3.50 where there were 10 or more online share deals in the previous month.

Customer reviews for AJ Bell

Customer ratings come from reviews left on this site. Every review is read and approved before it is published.
4.2Very good

Based on 1,104 reviews

  • Excellent46%
  • Very good35%
  • Basic15%
  • Poor3%
  • Bad2%
Read customer reviews

Poor performance

Drew Marsham Β·

Poor performance

Only used for IPO

Michael Higginbottom Β·

Only used for IPO

Good range of investment via...

Thomas Goddard Β·

Good range of investment via the AJ Bell website

Very good

Peter jannece Β·

Very good

Note regarding risk assessment good...

Julian Thompson Β·

Note regarding risk assessment good indicator advice.

2/5

Dan Caps Β·

I don't know much about...

Mrs Duke Β·

I don't know much about them as my husband deals with this account

Ok

Ian Brand Β·

Ok

New customer but happy enough...

Trevor Curson Β·

New customer but happy enough so dar

Reliable easy interface good Analytics...

Phillip Fielding Β·

Reliable easy interface good Analytics and reliable service

Does the investment tasks required...

Peter Goosey Rudd Β·

Does the investment tasks required well and without any confusion

reasonable costs - administration can...

Mike Beaumont Β·

reasonable costs - administration can be poor

AJ Bell is the platform...

Robert Black Β·

AJ Bell is the platform my financial advisor used and provides a good service

excellent platform - currency fees...

Mr Alastair Glendenning Β·

excellent platform - currency fees let them down

Used for years without problems

David Ridley Β·

Used for years without problems

will leave soon

i Gotts Β·

will leave soon

Great platform to use, visually...

Neville Jones Β·

Great platform to use, visually great, easy to navigate, good support

pleased with the service

Leonard Gee Β·

pleased with the service

I find it easy to...

Charles Andrew Ford Β·

I find it easy to use and convenient

OK

JOHN LABARTE Β·

OK

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