AJ Bell Stocks & Shares ISA Customer Reviews & Expert Rating

The overall score out of 10 combines our expert rating out of 5 with the average customer rating out of 5.
9.2/10Excellent

Based on 1,104 customer reviews and our expert analysis

  • Experts commend AJ Bell Stocks & Shares ISA for its comprehensive investment options, highlighting its low fees and strong performance across various criteria, including pricing and customer service, all rated at 5.0/5. The platform is particularly noted for its user-friendly interface and extensive market access, although high phone dealing charges are mentioned as a drawback.
  • Across 1104 user reviews on Good Money Guide, averaging 4.2/5, customers frequently praise the platform's ease of use, reliable customer service, and transparent fee structure. Many users appreciate the app's functionality and the variety of investment options available, while some express concerns about occasional platform stability and the need for improvements in the app's user experience.

AJ Bell Stocks & Shares ISA Expert rating

Our expert rating is the average of the areas listed here, each scored out of 5 by our team.
5.0Excellent

Our experts have rated AJ Bell Stocks & Shares ISA across five key areas of our review framework.

  • Pricing5.0
  • Market Access5.0
  • Online Platform5.0
  • Customer Service5.0
  • Research & Analysis5.0

Pros

  • Pick your own shares, funds and bonds or use their investing ideas
  • Low ISA account fees capped at Β£2.50 a month for shares
  • Lots of account types

Cons

  • High phone dealing charges
See full expert review

Our verdict

AJ Bell won the Good Money Guide Award in 2024 for β€œBest Stocks and Shares ISA” for its low-cost online investing platform for the UK DIY investor where you can invest stocks in more than 20 markets, over 4,000 funds, ETFs, and bonds.

How does AJ Bell's ISA work?

AJ Bell's ISA is a stocks and shares ISA which means that you are invested in the stock market. AJ Bell does not offer cash ISA like Hargreaves Lansdown do with their Active Savings product. However, AJ Bell do pay interest on uninvested cash so if you want to keep some money outside the risks of the stock market you can earn interest on your cash.


Fees: AJ Bell charges 0.25% of the value of your portfolio for their ISA. But, share account fees are capped at Β£3.50 a month. Dealing costs are Β£1.50 for funds and Β£5 for shares but drop to Β£3.50 where there were 10 or more online share deals in the previous month.

Customer reviews for AJ Bell

Customer ratings come from reviews left on this site. Every review is read and approved before it is published.
4.2Very good

Based on 1,104 reviews

  • Excellent46%
  • Very good35%
  • Basic15%
  • Poor3%
  • Bad2%
Read customer reviews

Excellent easy to use website,...

John Griffiths Β·

Excellent easy to use website, responsive to queries on email

Decent service

Gary Β·

Decent service

5/5

GMG Awards Voter: [118255747839] Β·

Pros:
It is so flexible, I can spend anywhere.

Cons:
Nothing.

5/5

GMG Awards Voter: [118255646033] Β·

3/5

GMG Awards Voter: [118255599314] Β·

5/5

GMG Awards Voter: [118255543967] Β·

Pros:
n/a

5/5

GMG Awards Voter: [118255424038] Β·

Pros:
Great value for money on currency transfers

Cons:
Cut fees further

5/5

GMG Awards Voter: [118255400165] Β·

3/5

GMG Awards Voter: [118255259210] Β·

Pros:
Wide selection of fund, trusts and shares to invest in

5/5

GMG Awards Voter: [118255217483] Β·

Pros:
Convenient

4/5

GMG Awards Voter: [118255146280] Β·

Pros:
low cost in transferring money

3/5

GMG Awards Voter: [118254761493] Β·

Pros:
Pension

4/5

GMG Awards Voter: [118254518445] Β·

3/5

GMG Awards Voter: [118254355485] Β·

Cons:
Design

1/5

GMG Awards Voter: [118254281473] Β·

Pros:
Great currency service and easy to use App

Cons:
Keep Fees low

4/5

GMG Awards Voter: [118254238324] Β·

4/5

GMG Awards Voter: [118254085610] Β·

Pros:
Free euro transfer

Cons:
Euro

4/5

GMG Awards Voter: [118254043309] Β·

Pros:
Reasonably user friendly

Cons:
Provide more analysis about companies.

5/5

GMG Awards Voter: [118253935148] Β·

Pros:
Good exchange rates

Cons:
Prioritise keen rates above all else

4/5

GMG Awards Voter: [118253931548] Β·

Pros:
Fees

Cons:
Ease of Use

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