AJ Bell Stocks & Shares ISA Customer Reviews & Expert Rating

The overall score out of 10 combines our expert rating out of 5 with the average customer rating out of 5.
9.2/10Excellent

Based on 1,104 customer reviews and our expert analysis

  • Experts commend AJ Bell Stocks & Shares ISA for its comprehensive investment options, highlighting its low fees and strong performance across various criteria, including pricing and customer service, all rated at 5.0/5. The platform is particularly noted for its user-friendly interface and extensive market access, although high phone dealing charges are mentioned as a drawback.
  • Across 1104 user reviews on Good Money Guide, averaging 4.2/5, customers frequently praise the platform's ease of use, reliable customer service, and transparent fee structure. Many users appreciate the app's functionality and the variety of investment options available, while some express concerns about occasional platform stability and the need for improvements in the app's user experience.

AJ Bell Stocks & Shares ISA Expert rating

Our expert rating is the average of the areas listed here, each scored out of 5 by our team.
5.0Excellent

Our experts have rated AJ Bell Stocks & Shares ISA across five key areas of our review framework.

  • Pricing5.0
  • Market Access5.0
  • Online Platform5.0
  • Customer Service5.0
  • Research & Analysis5.0

Pros

  • Pick your own shares, funds and bonds or use their investing ideas
  • Low ISA account fees capped at Β£2.50 a month for shares
  • Lots of account types

Cons

  • High phone dealing charges
See full expert review

Our verdict

AJ Bell won the Good Money Guide Award in 2024 for β€œBest Stocks and Shares ISA” for its low-cost online investing platform for the UK DIY investor where you can invest stocks in more than 20 markets, over 4,000 funds, ETFs, and bonds.

How does AJ Bell's ISA work?

AJ Bell's ISA is a stocks and shares ISA which means that you are invested in the stock market. AJ Bell does not offer cash ISA like Hargreaves Lansdown do with their Active Savings product. However, AJ Bell do pay interest on uninvested cash so if you want to keep some money outside the risks of the stock market you can earn interest on your cash.


Fees: AJ Bell charges 0.25% of the value of your portfolio for their ISA. But, share account fees are capped at Β£3.50 a month. Dealing costs are Β£1.50 for funds and Β£5 for shares but drop to Β£3.50 where there were 10 or more online share deals in the previous month.

Customer reviews for AJ Bell

Customer ratings come from reviews left on this site. Every review is read and approved before it is published.
4.2Very good

Based on 1,104 reviews

  • Excellent46%
  • Very good35%
  • Basic15%
  • Poor3%
  • Bad2%
Read customer reviews

Reasonably priced and seems to...

Ryan Letley Β·

Reasonably priced and seems to care about customers

4/5

Brian Jones Β·

very informative providing useful information

Robert Dennis Β·

very informative providing useful information

competitive costs

stephen bullock Β·

competitive costs

Does what it says on...

Nigel Dixon Β·

Does what it says on the tin

Excellent

Mike Lowe Β·

Excellent

a very cost effective way...

nick collins Β·

a very cost effective way of running my pension

4/5

Kevin Gallagher Β·

I am pleased with this...

Philip Hawkins Β·

I am pleased with this broker and am reviewing transferring a family members account to them as well.

Very good with reasonable pricing...

David Brunsdon Β·

Very good with reasonable pricing - very good customer service.

Adequate

Fdererick Mark Tughan Β·

Adequate

Top of the class Company...

Graham Heaven Β·

Top of the class Company with easy to use app

Very good

Stephen Evans Β·

Very good

Efficient, good app

Mark Wilson Β·

Efficient, good app

.

David Seward Β·

.

OK for UK Securities, not...

Keith B McMullen Β·

OK for UK Securities, not so US Socks

Very good, easy to use,...

Robin Β·

Very good, easy to use, cost effective.

Easy to use, free Shares...

Mark Clenshaw Β·

Easy to use, free Shares magazine

Does what I need it...

Richard Warrell Β·

Does what I need it to do

Easy to use well presented

John Richard Warwick Β·

Easy to use well presented

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