Hargreaves Lansdown

Hargreaves Lansdown Investment Trust Investing Customer Reviews & Expert Rating

The overall score out of 10 combines our expert rating out of 5 with the average customer rating out of 5.
8.6/10Very good

Based on 1,779 customer reviews and our expert analysis

  • Experts highlight that Hargreaves Lansdown offers a competitive platform for investment trusts, with no charges for buying and selling. However, ongoing account fees can accumulate for larger portfolios, and there is no cap on fund fees, which may be a drawback for some users. Overall, the service is rated highly for pricing, market access, and customer service, achieving a total rating of 4.8/5.
  • Across 1779 user reviews on Good Money Guide, averaging 3.8/5, customers frequently commend the user-friendly app, excellent customer service, and the transparency of fees, particularly for Junior ISAs. However, some users express dissatisfaction with high fees for buying shares and report issues with account management and customer support responsiveness.

Hargreaves Lansdown Investment Trust Investing Expert rating

Our expert rating is the average of the areas listed here, each scored out of 5 by our team.
4.8Excellent

Our experts have rated Hargreaves Lansdown Investment Trust Investing across five key areas of our review framework.

  • Pricing4.0
  • Market Access5.0
  • Online Platform5.0
  • Customer Service5.0
  • Research & Analysis5.0

Pros

  • 300 investment trusts
  • Β£1 minimum deposit
  • Account fees from 0.45%*

Cons

  • No cap on fund fees
See full expert review

Our verdict

To help you navigate the investment trust market, Hargreaves Lansdown provides trust research, data and analysis and the research team regularly reviews and provides updates on their clients’ most popular holdings.
Capital at risk.

How much does Hargreaves Lansdown charge for investment trusts?

Despite it's reputation for being expensive Hargreaves Lansdown is actually free for buying and selling investment trusts. But the ongoing account charges can rack up if you have a large portfolio compared to other providers like Interactive Investor and AJ Bell.

*There is no charge for buying and selling investment trusts. Fund accounts are charged at 0.45% for the first Β£250,000. Then 0.25% up to Β£1m, 0.1% up to Β£2m. There is no charge above Β£2m.

Customer reviews for Hargreaves Lansdown

Customer ratings come from reviews left on this site. Every review is read and approved before it is published.
3.8Basic

Based on 1,779 reviews

  • Excellent27%
  • Very good38%
  • Basic24%
  • Poor7%
  • Bad4%
Read customer reviews

Useful

Mr K Townson Β·

Helpfull phone support and an easy to use app and website

Excellent

David Davis Β·

Everything is clearly explained, and the interest rate on the cash isa is very good

Transparent

Nic Manfield Β·

Clear policies and excellent documentation with reasonable charges in managing ISA savings and SIPP pensions

Reliable

Ramit Gahir Β·

Provides excellent rates with a solid reputation.

hideous experience

Daz Β·

just speechless! I created the kids accounts. They changed the primary person on my child's account without telling either parent, locked me out when I Phoned about a login issue, then dictated what I do in my own home and with whom. Never had an experience like that!

Website

Richard Cowell Β·

Excellent platform for stocks, shares and cash investing.

Class

Jacques Opoku Β·

Amazing customer service

Efficient

Ivana Balitska Β·

Very simple app. Brilliant customer service. Good range of ETFs, which I use for long-term investing. Brilliant Cash ISA also, with great interest rate. Trusted and credible. I trust my money is in a safe place.

Good

Jon Stephenson Β·

Communication

Intuitive

Adrian Saw Β·

Good, intuitive app. Very responsive customer service.

Excellent

Guy Saunders Β·

Easy platform to use

Confidence

Morgan Beake Β·

Easy to use platform, very supportive and excellent telephone service.

fantastic

Stephen Sullivan Β·

They listen then execute the right strategy

Accessible

Bernard Crick Β·

Easy to use and patient/friendly when contacted. 5he brand provides access at all investment skill and money levels.

Great for junior ISA

Shade Gotau Β·

Provide good junior stocks and shares ISA

Quality

Pauk Baker Β·

Been with them for years and I have always felt they provide me with the best service for my needs as being retired now , not the force of old but heh ho still looking . Pb

Bereavement Support - Incompetent and Difficult

David Bibby Β·

Where do I start.
Claiming they sent forms when they didn't. Then sent them in an email, but the forms were not attached.
Provided all information requested.
Week later I get an email requesting more information. We are all HL clients but they have made a bad situation so much worse because of their incompetence and awkwardness.
I have NEVER dealt with a more difficult organisation in thise who bereavement process.
They offer good products but I am seriously considering moving my considerable financial invesment away from HL.
Utterly appalled.

Overall good but the app could be easier to use.

Andy Β·

One of only a few providers of a JISA where you can pick and manage your investments. Setting up the account was reasonably easy. The app UI is ok but not great. Can only fund the account through a card payment is a little frustrating but not a deal breaker.

Free JISA and app is great

Justin Β·

Opened up a JISA on HL due to fees and ease of use. Good stock universe and the app works very well. Got no complaints

Good but room for improvement

JB Β·

HL Junior ISA is okay but their website and app need improvement compared to competitors like InvestEngine and Trading212.

In this review, we explain how much Hargreaves Lansdown charges for investment trusts, where to find out what they think are the best ones to invest in and if you trust HL with your investments.

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