
St James’s Place Wealth Management Customer Reviews
Expert review by Good Money Guide · Last updated 30th June 2026
Customer reviews
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Sharks who steal your money
My parents invested in SJP for decades. My inheritance was left in their hands. Since their deaths two years ago I have been trying to encash my inheritance, but SJP will not release it all. There has been endless filibustering from them although the fact that the money is mine is not in dispute. Yet still they will not release my money unless ‘I can prove that I will be dying soon or otherwise am in desperate need of the money. I cannot understand how they can legitimately withhold my money by sitting in judgement of my condition either financial or physical. We both agree the money is mine, but they simply will not release it to me. It has been hell trying to extract a proper reason from them. Meanwhile the money dwindles as they pull from it for their ‘expertise’. You could not make this up!
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St James’s Place Alternative Wealth Managers
| Name | Logo | Minimum | Initial Fees | Ongoing Fees | Customer Reviews | CTA | Tag | Feature | Expand |
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Minimum £250,000 |
Initial Fees 1%-2% |
Ongoing Fees 0.6%-1.5% |
Customer Reviews 5.0★★★★★★★★★★(Based on 500 reviews) |
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Features:
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Expert ratingOur expert rating is the average of the areas listed here, each scored out of 5 by our team.
Pros
Cons
Our verdictSaltus won “Best Wealth Manager” in the 2026 and 2025 Good Money Guide Awards for it’s tailored financial planning and investment services. Saltus stands out in the UK wealth management industry by blending personalised financial planning with a sophisticated investment approach more often found in institutional circles. Founded in 2004, the firm manages over £10 billion in assets and holds Chartered status for its financial planning division, reflecting high standards in advice. SummarySaltus takes a highly personalised route from the outset, matching clients with advisers who align with their goals and communication preferences. Their planning process includes robust cashflow modelling and tax optimisation, resulting in comprehensive strategies that span life planning and investment management. Their investment performance, as independently benchmarked by the ARC Private Client Indices (ARC PCI), is particularly impressive. Saltus has outperformed peers over 3, 5, and 10-year periods across cautious, balanced, growth, and equity risk categories — all while generally taking less risk. For instance, their core Growth strategy delivered an annualised 7.2% return over five years to the end of 2025, compared to 4.6% for the ARC benchmark. Fees are competitive and decline as portfolios grow, with no exit charges and transparent upfront costs, especially for larger portfolios. The ongoing cost for a £1.5m client portfolio in their core investment strategies is around 1.45% (including financial planning), and investment-only clients benefit from reduced charges. Client satisfaction is high, reflected in a 2025 Net Promoter Score (NPS) of 67 (well above the financial services average) and a 97% client retention rate. For context, Apple’s 2025 NPS score was 61 and Amazon’s 47. Bain & Co suggest that a score of 70 or more places a company in the ‘world-class’ category. A good choice for high-net-worth individuals seeking top-tier financial planning and strong, risk-adjusted investment performance. |
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Minimum £1 |
Initial Fees £0 |
Ongoing Fees 0.1%-0.45% |
Customer Reviews 4.3★★★★★★★★★★(Based on 248 reviews) |
Features:
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Expert ratingOur expert rating is the average of the areas listed here, each scored out of 5 by our team.5.0★★★★★★★★★★Excellent Our experts have rated Moneyfarm across five key areas of our review framework.
Pros
Cons
Our verdictMoneyfarm is a digital wealth manager that aims to make personal investing simple and accessible. It was launched initially in Italy in 2012 by Italian bankers Paolo Galvani and Giovanni Dapra and entered the UK in 2016 and has big-name financial backers such as Allianz Global Investors, Cabot Square Capital, United Ventures and Poste Italiane. Is Moneyfarm any good for wealth management?Yes, Moneyfarm is more of a digital wealth manager rather than a robo-advisor as the portfolios are put together by investment managers, rather than automatically. The automation, as it were, is fine-tuning your portfolio to match your risk/reward choices. Unlike with other robo-advisors, with Moneyfarm you can also top up your portfolio with individual shares and ETFs. Fees: Moneyfarm charges 0.75% to 0.6% up to £100k then 0.45% to 0.35% over £100k. Moneyfarm investing account fees are scaled between 0.75% for accounts between £500 and £50,000, then above £100k are 0.45% to 0.35%. Average investment fund fees are 0.2% and the average market spread when buying and selling is 0.10%. Market Access: You can invest in 7 pre-made portfolios, but also (unlike a lot of other digital wealth managers and robo-adviors) also buy individual shares, ETFs, bonds and mutual funds online. It’s a bit of a shame you can’t buy US stocks, But Moneyfarm is best really for setting up regular investments in a GIA, ISA or SIPP, then letting them grow over time without too much tinkering and speculating on Tech stocks. App & Platform: It’s really easy to use, plus it puts you through your paces to make sure you understand what you are investing in. Apparently, my Moneyfarm investor profile is “pioneering”, which means I want to take on more risk for potentially better returns. Customer Service: This is mostly online as you’d expect but solves all issues – I’ve had some good calls with Moneyfarm about how its products work over the years, and its people really know their stuff. If you want to find out more about the ethos, you can read my interview with the CEO Giovanni Daprà on how they are so much more than a robo-advisor. Research & Analysis: Not much to speak of other than a few guides, but that’s ok, as I don’t really want Moneyfarm spamming me with stock trading ideas.
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Minimum £100 |
Initial Fees £299 |
Ongoing Fees 0.75% – 1.15% |
Customer Reviews |
Features:
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Expert ratingOur expert rating is the average of the areas listed here, each scored out of 5 by our team.4.7★★★★★★★★★★Excellent Our experts have rated Octopus Money across five key areas of our review framework.
Pros
Cons
Our verdictOctopus Money starts with a free video chat to explain its service, costs, and build your financial profile. A personalised financial plan costs from £299, with one-to-one sessions focused on your goals and a clear, visual forecast of your finances, alongside practical next steps. For ongoing support, you can opt into regulated advice from around 1.15% all-in. This includes tailored investment and pension recommendations, portfolio management, and continued access to a financial adviser, helping you stay on track and adapt your plan as your circumstances change. Octopus Money Offers Financial Coaching For Fixed FeePricing: The one off fixed coaching fee of £299 is a great way to get started. But if you want ongoing regulated investment advice 1.15% is inline with what traditional wealth managers charge for financial planning. If not, ongoing fees are 0.75% per year. Market Access: You can invest in a pension, stocks and shares ISA or general investment account through 10 different Octopus Portfolios (graded by risk).
App & Platform: Both simple to use. Customer Service: One of the key advantages of octopus money is access to experienced coaches and regulated advisors as and when you need them. Research & Analysis: As with customer service, you get tailised guidence and advice based on your individual circumstances. |

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