- Experts rate Revolut highly as a versatile app for investing, noting its ease of use and low costs as significant advantages. However, they caution that it is regulated as an e-money institution rather than a bank, which means it lacks FSCS protection for customer funds, a critical consideration for potential users.
- Across 524 user reviews on Good Money Guide, averaging 4.5/5, customers frequently commend the app’s user-friendliness, competitive exchange rates, and efficient customer service. However, some users express concerns about account freezes and perceived issues with fund safety, highlighting a mix of positive experiences alongside critical feedback regarding reliability and support.
Expert rating
Our expert rating is the average of the areas listed here, each scored out of 5 by our team.- Pricing5.0
- Market Access4.5
- Online Platform5.0
- Customer Service5.0
- Research & Analysis4.0
Pros
- Easy to use
- Low cost
- Innovative product
Cons
- New company
- Limited Range of investments
- App only
See full expert review
Our verdict
Revolut is an all-in-one banking and investment app loved by millions. Revolut offers banking, saving, spending, investing, foreign exchange and cryptocurrency services to 50 million individual customers and 500k businesses around the world.
Is Revolut good for investing?
Revolut is a good choice for investors that want to buy and sell major shares and cryptocurrencies. No funds, or smaller cap stocks, but a good entry-level account for most investors.
One of the most commonly asked questions about new banks and fintech is if they are a safe place to keep your money. The answer is generally, yes, if they are regulated by the FCA as funds are protected by the FSCS up to £85,000. But, Revolut, is regulated as an e-money institution and not as a bank so you do not get the FSCS protection.
Revolut says that if they were to go bust, client funds would be paid out of a “safeguarding” account which is a type of ringfenced account where client funds are held. When funds are in this type of account, Revolut cannot (in theory, at least) lend them out or use them to run the business. This is how banks traditionally made money, they pay you a smaller amount of interest than they receive on the money they lend out and make a profit from the difference (among other things).
For small money transfers, Revolut is safe enough, but as with all currency conversions if you are sending over £10,000 abroad you should be using a currency broker. You’ll get much better rates, more control over when you buy and sell, help with all the AML (anti-money laundering) issues that may come up, and the ability to lock in the currency exchange rate for up to a year in advance (if you think it will move against you).
- Sending a small amount of money abroad? Compare the best money transfer apps
Customer reviews
Customer ratings come from reviews left on this site. Every review is read and approved before it is published.Based on 524 reviews
- Excellent73%
- Very good16%
- Basic6%
- Poor2%
- Bad3%
Read customer reviews
Fraud- Services did not provided but paid for
Very disappointing experience — misleading advertising and poor service
I paid for accommodation that was advertised as including specific services and facilities, including breakfast, but what was actually provided did not match what was advertised. Several of the promised services were simply not fulfilled.
I consider this extremely misleading. Customers pay based on the description and promises made at the time of booking, and those promises should be honoured.
I also contacted Revolut regarding the issue, but the customer service and handling of the case were very disappointing. I paid for a service that I did not receive as advertised, yet I did not feel that Revolut properly protected me as a customer or adequately addressed the problem.
Overall, this experience has seriously damaged my trust in both the merchant and the way Revolut handled the dispute. I would strongly recommend checking every detail before paying, because what is advertised may not necessarily be what you actually receive.
Reliability
Instant transfers
Clear
Clarity and transparency over services offered.
Revolutionary
Everything is on point and innovative. Love the platform.
Informatio
Keeps me updated on crypto markets and the movement of my crypto.
Avoid keeping your money with Revolut
My account has been frozen since 29 May 2025 because of a £164 transfer from my own bank account in Kazakhstan to my own Revolut account in UK. The transfer was made over 13 months earlier.
I provided everything they asked for: bank statements, proof of income, and clear evidence that these were my own funds. Despite this, my account remains blocked, leaving me without access to money I use for my children’s activities, phone bills, and everyday expenses.
Customer support is useless – they only send automated, copy-and-paste replies and never provide any meaningful updates. A £164 transfer between my own accounts should not result in months of being locked out of my money.
If this can happen over such a small, fully documented transfer, it can happen to anyone. Think twice before trusting Revolut with money you may need.
THIEVES
THIEVES
Refusing to let me sell an investment which is not suspended on the exchange or on other trading sites. So effectively they have stolen my funds . BEWARE using this company is dangerous to your finances .
The reply from Revolut is disengenous as I have only listed the review after exhaustive chats , email and a complaint. They still refuse to take responsibility. Now as of a week later I still cannot close my account or gain access to my funds . They dismissed my complaint and suggested I contact the ombudsman. In the meantime they have my funds. THIEVES and SCAMMERS
Fraudster Bank
FUNDS NOT SAFE WITH THIS BANK. THIS BANK INDULGES IN FRAUD
Excellent
Everything
Multiple way to grow money
Leave a review
Richard is the founder of the Good Money Guide (formerly Good Broker Guide), one of the original investment comparison sites established in 2015. With a career spanning two decades as a broker, he brings extensive expertise and knowledge to the financial landscape.
Having worked as a broker at Investors Intelligence and a multi-asset derivatives broker at MF Global (Man Financial), Richard has acquired substantial experience in the industry. His career began as a private client stockbroker at Walker Crips and Phillip Securities (now King and Shaxson), following internships on the NYMEX oil trading floor in New York and London IPE in 2001 and 2000.
Richard’s contributions and expertise have been recognized by respected publications such as The Sunday Times, BusinessInsider, Yahoo Finance, BusinessNews.org.uk, Master Investor, Wealth Briefing, iNews, and The FT, among many others.
Under Richard’s leadership, the Good Money Guide has evolved into a valuable destination for comprehensive information and expert guidance, specialising in trading, investment, and currency exchange. His commitment to delivering high-quality insights has solidified the Good Money Guide’s standing as a well-respected resource for both customers and industry colleagues.
