Moneyfarm Pension Customer Reviews & Expert Rating

The overall score out of 10 combines our expert rating out of 5 with the average customer rating out of 5.
9.1/10Excellent

Based on 251 customer reviews and our expert analysis

  • Experts rate Moneyfarm Pension highly, noting its simple investment options and low account fees, which start at 0.75% for smaller accounts and decrease for larger investments. The platform is praised for its user-friendliness and excellent customer service, although it has limitations such as a lack of individual shares and no access to US shares.
  • Across 251 user reviews on Good Money Guide, averaging 4.3/5, customers frequently highlight the ease of use, effective portfolio management, and responsive customer service. However, there are significant concerns regarding customer service failures, particularly related to fund transfers, which have led to frustrations and financial losses for some users.

Moneyfarm Pension Expert rating

Our expert rating is the average of the areas listed here, each scored out of 5 by our team.
4.8Excellent

Our experts have rated Moneyfarm Pension across five key areas of our review framework.

  • Pricing4.5
  • Market Access4.5
  • Online Platform5.0
  • Customer Service5.0
  • Research & Analysis5.0

Pros

  • Simple investment options
  • Low account fee of 0.75%*
  • Easy to use

Cons

  • Limited amount of individual shares
  • No US shares available
See full expert review

Our verdict

Moneyfarm lets you invest your pension in one of seven ready-made simple and diverse portfolios with different degrees of risk and reward. Users can transfer a pension or setup a new one and Moneyfarm will manage your portfolio based on your retirement target date by reducing the risk as the time approaches.
Capital at risk.

Is Moneyfarm's pension any good?

Yes, Moneyfarm’s pension account fees are scaled between 0.75% for accounts between £500 and £50,000, then above £100k are 0.45% to 0.35%. Average investment fund fees are 0.2% and the average market spread when buying and selling is 0.10%

Fees: Moneyfarm's pension account fees are scaled between 0.75% for accounts between £500 and £50,000, then above £100k are 0.45% to 0.35%. Average investment fund fees are 0.2% and the average market spread when buying and selling is 0.10%

Customer reviews for Moneyfarm

Customer ratings come from reviews left on this site. Every review is read and approved before it is published.
4.3Very good

Based on 251 reviews

  • Excellent62%
  • Very good19%
  • Basic10%
  • Poor3%
  • Bad7%
What customers like
  • Helpful customer service
  • Good interest rates
  • Effective portfolio management
What customers dislike
  • Poor handling of transfers
  • Inadequate compensation offers
  • Misleading information on fees
Read customer reviews

Intuitive access and good performance

Chris Thompson ·

I m very pleased wit their performance so far.

For me, they are an...

Julian Bannister ·

For me, they are an exceptional business and long may that continue. Enjoyed being part of the journey since 2017 and would highly recommend. Feel I am in very good hands when it comes to wealth management.Thank you!

very good

Kevin William Henderson ·

very good

The "human touch" when seeking...

Richard SCott ·

The "human touch" when seeking general advice around products & how best to use those products .

?

Gerard Gaskin ·

?

use them on line

Rupert Sean Bellamy ·

use them on line

valid service for letting others...

Giuseppe Trovato ·

valid service for letting others invest for you

Can't fault them for customer...

GEOFFREY ALAN WINSLOW ·

Can't fault them for customer service and investment advice

Outstanding platform for people who...

Jessica Bonnick ·

Outstanding platform for people who are new to investing. You receive a designated investment advisor who manages your portfolio and contacts you when opening your account to discuss your relevant experience of investing and investment goals. The customer service team is also immediately on hand if you need anything with their easy to use and functional app. Very happy I chose Moneyfarm as a new investor.

Very professional and reliable

Lorenzo Dardi ·

Very professional and reliable

Happy to let Moneyfarm invest...

Richard Berrett ·

Happy to let Moneyfarm invest my savings.

Very good returns since 2011

Veronica Houngan ·

Very good returns since 2011

5/5

Philip Anthony Johnson ·

Great customer service app easy...

John Kenny ·

Great customer service app easy to read and find what you want

Very happy with it

Edouard Tatschke ·

Very happy with it

An excellent service provided by...

Julian Brown ·

An excellent service provided by Money farm since I've invested with them

Very easy to register on...

Marilyn Nugent ·

Very easy to register on their website. Comfortable and confident in their advice. Blogs Excellent, easy to read and understand.

Good performance

Adriano Wendler ·

Good performance

Trustworthy, easy to understand, efficient

Derek John Towe ·

Trustworthy, easy to understand, efficient

Easy to use & cost...

Mark Slade ·

Easy to use & cost effective

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