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Tell us what you think of this provider.
Awful Customer Service
Insurance easily setup but be aware of any changes or upgrades as you can wait hours, even days, before someone come back with a reply. And when finally you get a response and paid for the upgrade, there is no communication that the policy has been changed. So I am now chasing the insurance for the last 24 hours to see if I am legal to drive in Europe in 2 days time and still waiting for more than 5 hours now. Awful response time and I will never use this insurance again. Now trying to cancel the auto renewal option which you cannot do yourself via the app. It is a joke. This level of stress and waste of my time has put me off completely with this type of insurance with no call centre and any human being to talk to. I would not recommend
Time-consuming
An ok service overall, a bit pricy and wait times to get a call are very long.
Wonderful Experience
Really good service. Pleasantly surprised at the speed of chat service. Very helpful.
Reliable Company
Fairly reliable and trustful company with a good service, I will recommend anyone looking for cheaper car insurance
Easy to use and great for anyone new to the country
Great customer service and straightforward to get insured for someone new to the country.
Huge help for people moving to the UK
I had no idea what I was doing when it came to car insurance in the UK after I moved here. Marshmallow has been an unbelievable help and I would highly recommend to any friends who are new to the UK!
Such an awesome service such a good service
Such an awesome service such a good company. I love that I am being insured by marshmallow giving quick response very legit and straightforward in responding communicating, and doing the things done within time.
Was really easy to set it up
Was really easy to set it up, and got to enjoy the car straight away instead of stressing hours to sort out insurance. Prices are good also, so overall not a bad experience and will definitely be using them again
Best insurance company to go for!
Best insurance company to go for! Never had any issues with them, my insurance went up this year but they managed to help me out and lower this because I’ve been a loyal customer.
Marshmallow Thumbs Up
Great and really professional insurance brand who supplied me with peace of mind.
Excellent Customer Support
Customer support is one of the best Ive ever encountered. Last minute changes and other complex issues were addressed and detailed! Highly recommended to anyone looking for the best deal with insurance