CFD trading in Bulgaria is taking on a more personal touch as Capital.com deepens its European operations with a major expansion of its Sofia hub.
The high-growth trading platform has opened a new office in the Office X Business Garden and increased its local headcount by 51% over the past year, marking Bulgaria as the company’s frontline centre for customer service excellence.
The move is part of Capital.com’s broader strategy to build specialised regional hubs across its global footprint. With Poland already established as its core technology and engineering centre, Bulgaria is now set to become the group’s leading customer service powerhouse. Over the coming years, the company plans to invest up to €5 million into its operational infrastructure to elevate its support capabilities and workplace standards.
“Bulgaria has been an important part of our growth story for years,” said Eugene Lemesh, Chief People Officer at Capital.com. “We have strengthened our operations with a new office in one of Sofia’s most sought-after business districts and grown our headcount by more than 50 percent. But this is just the beginning.” He added that combining Poland’s technology talent with Bulgaria’s client service expertise will enable the platform to serve traders better, faster and smarter than ever before.
The new Sofia hub, led by Global Head of Operations Elpida Gavril, now employs 100 people and delivers multilingual, round-the-clock support via phone, email and live chat. Response times remain one of the platform’s key selling points, with average live chat replies landing in under 60 seconds and emails managed in under two hours.
Across the group, Capital.com now employs more than 1,100 people in 11 global locations including London, Dubai, Limassol and Melbourne. The strengthened Bulgarian base is expected to play a pivotal role in supporting the group’s long-term growth.
CFD trading Q3 momentum and a wider market
The operational expansion follows a solid third quarter in which Capital.com recorded trading volumes of 744 billion dollars. While FX and commodities saw seasonal declines of 17.1 percent and 12.2 percent respectively, equities rose 5.2 percent quarter on quarter and crypto securities surged 53.9 percent, underscoring traders’ growing appetite for digital assets.
The platform executed more than 45.7 million trades in Q3 and continued broadening its product range. Capital.com added more than 1,200 new markets during the period, taking its total CFD offering to over 4,500 instruments. Its crypto CFD market has expanded to more than 400 instruments, one of the largest selections in the industry, with access to everything from Bitcoin and Ethereum to an increasing number of altcoins. Crypto derivatives remain unavailable to UK retail clients.
“Digital assets continue to reshape the trading landscape,” said Vitalii Kedyk, Head of Digital Assets at Capital.com. “By offering one of the most extensive crypto CFD selections in the industry, we are empowering our clients to engage with this evolving market through a platform that values education, transparency and innovation.”
As Capital.com ramps up investment in Bulgaria, traders across Europe may feel the difference through faster support, more personal interaction and a broader market selection designed to meet shifting investor demand.
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