- Experts commend Western Union for its improved app and competitive exchange rates, noting that it remains a reliable option for sending cash abroad, particularly for smaller electronic transfers. However, they point out that while the service has become more affordable, it is still not the cheapest option available.
- Across 123 user reviews on Good Money Guide, averaging 3.8/5, users frequently highlight the efficiency and ease of use of the service, with many appreciating the ability to send money quickly. However, some users express dissatisfaction with customer service experiences and rising fees, alongside concerns about fluctuating exchange rates.
Customer Reviews
3/5
5/5
Pros:
Western
4/5
Pros:
Wider options for money transfers
Cons:
Provide better rate
2/5
Cons:
Real person support
4/5
Pros:
Ease of use
Cons:
Faster delivery
3/5
Pros:
Nothing – bad
Cons:
Everything
4/5
Pros:
good value
Cons:
nothing
2/5
Pros:
Realiable
Cons:
Better rates, pay for goods
5/5
4/5
Pros:
cash payout
Cons:
fees
5/5
4/5
Pros:
Customer Support
5/5
Pros:
can send transactions online and person
Cons:
nothing at present
4/5
Pros:
availability
Cons:
cheaper fees
5/5
Pros:
Good value and fast action
Cons:
None
5/5
Pros:
I don’t have to communicate with them
Cons:
Try recognising the customer and answer their problems
4/5
Pros:
Availability worldwide
Cons:
Lower fees
5/5
Pros:
Excellent fx rates
Cons:
give their website a more international feel
5/5
Pros:
Very Competitive fx rates
Cons:
Improve the image of Western Union as more than a corner shop cash collection outfit
Expert Review & Rating
Western Union Expert Review & Rating: Updated 25/06/2026
Provider: Western Union
Verdict: Western Union lets you send money to more than 200 countries around the world. It was founded in 1851 in Rochester, New York, and was named the Western Union Telegraph Company when the New York & Western Union Telegraph Company merged with the rival New York and Mississippi Valley Printing Telegraph Company in 1856. It was a pioneer in transmitting telegrams and in 1871 it introduced a money transfer service through its extensive telegraph network. It stopped sending telegrams in 2006 and now offers money transfers to almost every country in the world. Today it has 150 million retail and digital customers with its headquarters in Denver, Colorado.
Summary
Western Union has made a real effort recently to modernise it’s app and reduce exchange rates and fees to compete with new start-ups. Still, one of the best ways to send cash abroad and now very competitive for smaller electronic transfers.
Pros
- Better exchange rates
- Cash drop-off and pick-up
- Good app and website transfers
Cons
- Still not as cheap as some
-
Exchange Rates
(4.5)
-
Available Currencies
(5)
-
Online Platform
(5)
-
Customer Service
(3)
-
Research & Analysis
(3)
Overall
4.1Leave A Review
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Richard is the founder of the Good Money Guide (formerly Good Broker Guide), one of the original investment comparison sites established in 2015. With a career spanning two decades as a broker, he brings extensive expertise and knowledge to the financial landscape.
Having worked as a broker at Investors Intelligence and a multi-asset derivatives broker at MF Global (Man Financial), Richard has acquired substantial experience in the industry. His career began as a private client stockbroker at Walker Crips and Phillip Securities (now King and Shaxson), following internships on the NYMEX oil trading floor in New York and London IPE in 2001 and 2000.
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