- Western Union is rated moderately well in both expert and user reviews, with an average of 3.8/5 from 123 user reviews. Users appreciate the improved app functionality and competitive exchange rates, while experts note the company’s efforts to modernise its services. However, some users express concerns about high fees and inconsistent customer service experiences.
- Experts highlight Western Union’s better exchange rates and the convenience of cash drop-off and pick-up options. They commend the online platform for its usability but caution that it may not be the cheapest option available.
- Users frequently mention the ease of sending money and the efficiency of the service, with many praising the competitive rates and personal customer service. However, criticisms arise regarding high fees and occasional delays in customer support, indicating a mixed experience overall.
5/5
5/5
Pros:
Great
Cons:
Add more country
5/5
3/5
Pros:
One minute money received
Cons:
100000000
5/5
3/5
3/5
5/5
Pros:
Good
Cons:
Improve
4/5
Pros:
Efficient delivery
Cons:
Improve customer support
4/5
Pros:
simple interface
Cons:
interface
5/5
Pros:
I have no words to describe them
3/5
Pros:
easy
Cons:
none
5/5
3/5
2/5
Pros:
Less Fees
Cons:
Nothing
4/5
3/5
Pros:
Transfer money to developing countries
Cons:
N/A
3/5
Pros:
Cash sending reach
1/5
4/5
Pros:
nothing
Cons:
no idea
Western Union Review
Provider: Western Union
Verdict: Western Union lets you send money to more than 200 countries around the world. It was founded in 1851 in Rochester, New York, and was named the Western Union Telegraph Company when the New York & Western Union Telegraph Company merged with the rival New York and Mississippi Valley Printing Telegraph Company in 1856. It was a pioneer in transmitting telegrams and in 1871 it introduced a money transfer service through its extensive telegraph network. It stopped sending telegrams in 2006 and now offers money transfers to almost every country in the world. Today it has 150 million retail and digital customers with its headquarters in Denver, Colorado.
Summary
Western Union has made a real effort recently to modernise it’s app and reduce exchange rates and fees to compete with new start-ups. Still, one of the best ways to send cash abroad and now very competitive for smaller electronic transfers.
Pros
- Better exchange rates
- Cash drop-off and pick-up
- Good app and website transfers
Cons
- Still not as cheap as some
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Exchange Rates
(4.5)
-
Available Currencies
(5)
-
Online Platform
(5)
-
Customer Service
(3)
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Research & Analysis
(3)
Overall
4.1Tell us what you think of this provider.
Richard is the founder of the Good Money Guide (formerly Good Broker Guide), one of the original investment comparison sites established in 2015. With a career spanning two decades as a broker, he brings extensive expertise and knowledge to the financial landscape.
Having worked as a broker at Investors Intelligence and a multi-asset derivatives broker at MF Global (Man Financial), Richard has acquired substantial experience in the industry. His career began as a private client stockbroker at Walker Crips and Phillip Securities (now King and Shaxson), following internships on the NYMEX oil trading floor in New York and London IPE in 2001 and 2000.
Richard’s contributions and expertise have been recognized by respected publications such as The Sunday Times, BusinessInsider, Yahoo Finance, BusinessNews.org.uk, Master Investor, Wealth Briefing, iNews, and The FT, among many others.
Under Richard’s leadership, the Good Money Guide has evolved into a valuable destination for comprehensive information and expert guidance, specialising in trading, investment, and currency exchange. His commitment to delivering high-quality insights has solidified the Good Money Guide’s standing as a well-respected resource for both customers and industry colleagues.
